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  1. #1

    Default Is fragrance.net reliable?

    I have been looking for Decadence perfume for years. I first purchased it at Harrod's in London. They do not carry it any longer in the departments stores in the U.S.
    Fragrance.net, however, does offer "unboxed bottles" of only 1 ounce of it in a very generic bottle. I have my beautiful old bottle and it has an art decco shape and beautiful black cap. Their bottle retains the shape but comes with a plain gold top.
    Also, they advertise "Free Shipping on any order" and then when you check out it tells you that you must spend $70 to get free shipping. I received an e-mail from them this morning that said 15% off for 1 hour, then when I went to order the item and tried to use that coupon it didn't honor it.
    Either it is a very badly run site or it is fraudulent. My perfume is 2 FL OZ. I am afraid to order it, even for $15.79 (American Dollars)
    Anybody have an experience with this website or know of another website that has the real Decadence?
    Thank you.
    Diana

  2. #2
    Dependent RedRaider430's Avatar
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    Default Re: Is fragrance.net reliable?

    Fragrancenet is a legitimate site. As many sites do, they offer "tester" bottles of certain fragrances at great discounts. They aren't fancy. They usually have no box and frequently not even a top/cap. Maybe the one you're looking at is something like that. I wouldn't hesitate to buy it though, especially if it's very hard to find.

    I don't know about international shipping, but within the U.S., it's free if the order is over $70. If it's under that amount, you pay shipping. Sometimes they send out "free shipping" codes, too. But you can only use one code per order. You can't combine codes for discounts off fragrances and free shipping codes.

    I don't know why your 15% off coupon didn't work. Try this one and get 20% off. It's been a good code for nearly a month (that I know of). But you better hurry. It might only last one more day.

    TSPECP20

  3. #3

    Default

    yes fragrancenet is probably the most legitimate/popular online retailer, their products are 100% authentic

  4. #4
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    Default Re: Is fragrance.net reliable?

    I've had good luck with Fragrancenet. Another you can try is BeautyEncounter, they are a good company with a nice selection.

  5. #5

    Default Re: Is fragrance.net reliable?

    Fragrancenet is by all reports a legitimate operation, but it doesn't mean it's a good one. I always got a bad vibe from them and did not like the way they did business. The OP has pinpointed several details that bugged me too, although I did not have the international shipping issues. I found particularly annoying the way they bombarded me with emails saying "we're searching our warehouse now for your scent!, we found your fragrance!". I mean, if you're not sure you have the bottles, then don't advertise them and don't take money for them. The few times I ordered from them, the packages were poorly put together and came with a bunch of cheesy fliers for other businesses, not fragrance related. I've never been tempted to return.

  6. #6
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    Default Re: Is fragrance.net reliable?

    They are fine. I've ordered from them three times now especially when there's a 15%-20% discount coupon.
    I have noticed that some people have had issues when paying with Paypal - I pay with ccard.
    Their packaging is rubbish so don't expect the packaging of your fragrances to arrive in top condition.

    For cheap purchase though they are good.

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  8. #8

    Default Re: Is fragrance.net reliable?

    I think you mean fragrancenet.com not fragrance.net. Yes they are reliable.

  9. #9
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    Default Re: Is fragrance.net reliable?

    Forgot to say, "Welcome to Basenotes", we're glad you're here!!

  10. #10
    Super Member JimmyP's Avatar
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    Default Re: Is fragrance.net reliable?

    I f##king HATE fragrancenet. I do not care whether their products are authentic, it is a company with disgusting business practices - they send open box stuff when its supposed to be new. The bottles are not even all the way full!! Like, what the hell? I didnt buy no testers. Ultimately, ZERO customer service.

    I sent return to them recently - no refund whatsoever, way past their 14 days wait provision (tracking info shows return delivered to Deer Park NY, thats where they are located). IMPOSSIBLE to get through on the phone during business hours, which are M-F 9-5. Not even extended hours like normal reputable companies would have.

    I am totally done with these lowlifes. They think they have cheaper prices and therefore they can do whatever they want. WRONG! I would rather pay more and deal with companies that stand behind their business.
    I trade decants. PM.

  11. #11
    Basenotes Junkie cwill's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by JimmyP View Post
    I f##king HATE fragrancenet. I do not care whether their products are authentic, it is a company with disgusting business practices - they send open box stuff when its supposed to be new. The bottles are not even all the way full!! Like, what the hell? I didnt buy no testers. Ultimately, ZERO customer service.

    I sent return to them recently - no refund whatsoever, way past their 14 days wait provision (tracking info shows return delivered to Deer Park NY, thats where they are located). IMPOSSIBLE to get through on the phone during business hours, which are M-F 9-5. Not even extended hours like normal reputable companies would have.

    I am totally done with these lowlifes. They think they have cheaper prices and therefore they can do whatever they want. WRONG! I would rather pay more and deal with companies that stand behind their business.
    Wow, I find it very strange you've had such bad experiences with them. I haven't had a single problem, ever.

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    Default Re: Is fragrance.net reliable?

    OP just Google for fragrancenet coupons and you will easily find the 21 percent off coupon.

    One really crappy thing about them is that they claim they ship to my country India...well and good, I went ahead and placed an order and money also went out from my account as per the bank email.

    Some time later I see that they have declined the payment and sent me a mail saying please use "wire transfer" to pay for the purchase!!!

    Am like...wtf! So I write back to them offering to use paypal to make the payment again thinking that as the first time I had used a direct card payment and being the first ever order they may have some security concerns.

    I get a reply back saying nope for my country no card or even paypal accepted only wire transfer for each and every order! No explanations offered why!

    So ended up asking them to cancel it and deleted the bookmark and will never bother to go back to their site again

    First online shopping experience amongst these many years where somebody has asked for only wire transfer!

    Sent from my GT-P1000 using Tapatalk 2

  13. #13

    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by cwill View Post
    Wow, I find it very strange you've had such bad experiences with them. I haven't had a single problem, ever.
    Nor have I ever had a problem in the years I've done business with them. What I'm not crazy about is how their shipping has slowed over the years.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.

  14. #14
    Basenotes Junkie cwill's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by hednic View Post
    Nor have I ever had a problem in the years I've done business with them. What I'm not crazy about is how their shipping has slowed over the years.
    Yes, this is my only complaint about them. But for the $ saved...I don't mind.

  15. #15
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    Default Re: Is fragrance.net reliable?

    its not legit
    no such site as fragrance.net

  16. #16
    Basenotes Junkie naylor's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by Attila View Post
    its not legit
    no such site as fragrance.net
    fragrancenet.com is the site

  17. #17
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by out of smoke View Post
    I think you mean fragrancenet.com not fragrance.net
    fragrance.net redirects to fragrancenet.com - both domains are owned by the same company and go to the same online store.

    Never had a single problem with fragrancenet.com - and I've placed probably 40-50 orders with them. Only once they cancelled an item that they run out of, but they issued refund instantly, no waiting. Every single bottle I ever purchased through them was 100% new, shrink wrapped, no issues. I do know they sell some testers and open box items - I never purchase those to save a few bucks, always pick the new in box versions and at least so far I'm 100% happy with every transaction I personally placed with them.

    EDIT: I should perhaps add... to be fair, their shipping has slowed down over the years, now it takes over a week to get packages from them, sometimes almost two full weeks. And their customer service response time is lacking - there has been one time I sent a note to their customer service and they have not responded until couple days after I already received the package. It wasn't a major issue so I didn't bother to follow up.
    Last edited by remik; 22nd February 2014 at 07:44 PM.

  18. #18
    Dependent remik's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by Attila View Post
    its not legit
    no such site as fragrance.net
    Have you even tried before writing this??

    fragrance.net simply redirects to fragrancenet.com

  19. #19
    Basenotes Junkie caferacer's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by hednic View Post
    Nor have I ever had a problem in the years I've done business with them. What I'm not crazy about is how their shipping has slowed over the years.
    Agreed. My last two orders from them took over a week just to leave their warehouse, despite the fact they had bottles in stock and had already charged my credit card.

  20. #20
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by remik View Post
    Have you even tried before writing this??

    fragrance.net simply redirects to fragrancenet.com
    Exactly

    No such site as fragrance.net

    If this.com redirects to that.com, that means there is no such site as this.com.

  21. #21
    Dependent remik's Avatar
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by Attila View Post
    Exactly

    No such site as fragrance.net

    If this.com redirects to that.com, that means there is no such site as this.com.
    You do understand the concept of domain aliases, right? Because it sounds like you don't. You implied in your message that fragrance.net "its not legit" without an explanation as to why or how you came to this conclusion, considering fragrance.net IS real domain name and it redirects to fragrancenet.com. For all intents and purposes these two are 100% interchangeable since both end up in the same online store. Who knows how many other domain names they've registered that fit their marketing and SEO needs? As long as they all resolve, and all resolve to fragrancenet.com - who cares "how" you got there? You may have as well typed "fragrance net" in google search and clicked on the first search result.

    Ergo "fragrance.net" is legit. There's nothing fake or phony about it.

  22. #22
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    Default Re: Is fragrance.net reliable?

    They are two sites, each with a different IP address, that are owned and operated by the same folk. They have about 275 websites, all mirror sites of fragrancenet.com with redirects to it. Well, I think they are. I didn't check all of them.

    If there was no such site, you'd get an error message saying something along the lines of "Sorry we could not find..."


    http://whoisology.com/email/ja@fragrancenet.com

    Adding: Okay, I found at least one of their sites that doesn't redirect. It is just a big white screen: fragrancenetsucks.com
    Last edited by socalwoman; 22nd February 2014 at 09:13 PM.

  23. #23
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    Default Re: Is fragrance.net reliable?

    I buy lots of things from fragrancenet.com and I have never had a problem. Once I received something for my husband that leaked. They replaced it immediately as soon as I called them and credited my account. They did ask me to send the leaky mess back. It was some off-the-wall Bermuda thing for my husband and the manufacturers packaging was not the best. The replacement arrived in good condition.

    I'm always getting coupons and whenever I go to their site recently the first thing that pops up is a coupon for 20% off. Don't know why you are having a problem. They have coupons for 15% and 20% all over the place.

    I consider them to be very reputable and as a matter of fact I'm getting ready to order from them in a few minutes and I expect to at least be offered 15% off.
    Betsy
    Items in my wardrobe not in the fragrance directory:
    Exhilarators (Elizabeth Arden Bath and Body Spa from 1980's - no relation to Sun Flowers )
    Chanel No. 5 Voile
    Chloe Roses de Chloe

  24. #24

    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by BetsyMeszaros View Post
    I consider them to be very reputable and as a matter of fact I'm getting ready to order from them in a few minutes and I expect to at least be offered 15% off.
    Don't go by what they offer you, you can ALWAYS just google the 21% off coupon... right now I believe it is NA4VD.

  25. #25
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    Default Re: Is fragrance.net reliable?

    Quote Originally Posted by mjones602 View Post
    Don't go by what they offer you, you can ALWAYS just google the 21% off coupon... right now I believe it is NA4VD.
    Your absolutely right. If I get offered 15% I usually go fish for 20% and usually find it.
    Betsy
    Items in my wardrobe not in the fragrance directory:
    Exhilarators (Elizabeth Arden Bath and Body Spa from 1980's - no relation to Sun Flowers )
    Chanel No. 5 Voile
    Chloe Roses de Chloe

  26. #26

    Default Re: Is fragrance.net reliable?

    Have any of you ever ordered a Creed from FragranceNet? Im not sure if I should just go for It, or save up a bit more and have peace of mind. I don't want to spend $150 and get spoiled juice. Any advice Is much appreciated, Thanks guys!

  27. #27
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    Default Re: Is fragrance.net reliable?


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