Shouldn't this thread be in "Internet Shopping and City Shopping Guides"?
Anyway, I'm sure there has been problems and their packaging isn't the best but most people on the forum seem to use them alot and have no or little issues.
Un profumo affettuoso - you've placed 30 orders but one goes wrong and you're never using them again - this sounds strange to me. What steps have you taken to get your goods or refund? How do you know the delivery hasn't been stopped at customs?
Anyway I'm not saying there's no issues but it's also very easy to be negative on a forum.