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Thread: Fragrancenet

  1. #391

    Default Re: First order with Fragrancenet.com

    Quote Originally Posted by Buysblind View Post
    hmm...i've ordered over 20 bottles from them and never had a problem
    +1, except only 12 or so.

    Must have been bad luck. Sorry that was you first experience.
    Current favorites_____Black Tourmaline_____Gucci Pour Homme II_____Memoir Man_____Tuscan Leather______Montale Aoud and Pine_____Sel Marin_____Invasion Barbare_____Tonka Imperial____Dior Homme Intense_____L'Humaniste____Santal 33_____Bois d'Argent_____Nio_____MFK Oud_____Lumiere Noire_____Bois d'Encens_____Cuir Ottoman
    Currently wearing: L'Humaniste by Frapin

  2. #392

    Default Re: First order with Fragrancenet.com

    That's too bad. I've ordered from them over 20 times and couldn't be happier.

  3. #393
    Super Member daccpa's Avatar
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    Default Re: First order with Fragrancenet.com

    I just placed my first order through Fragrance.Net and the first steps went fine, Ordered 5/21 (great price BTW) and notified that it was shipped on 5/23 but I'm not sure about this Fed-Ex stuff either. I just checked the online tracking and it's in Allentown PA, today 5/25, expected delivery date shows JUNE 2 ?????

    If that date holds true that's 12 days, almost two weeks. To contrast, I placed an order at Barney's in New York on 5/17, it was shipped (From new Jersey) on 5/20 and received at my door on 5/25, 7 Days.

    Does it really take an additional 5 days to transport from Allentown PA to New York or New Jersey? My map says it's about 110 miles difference. Heck the mileage to my house from Allentown is only 840 miles. This means that, during transport, the package is going to traveling at only 3.18 miles per hour !

    Funny thing is that the Barneys package was Fed-ex also.

    Anybody here work for FedEx? I'm just curious. I am wondering if they have plans to let my poor defenseless juice just sit in some hot warehouse for an extra 3 or 4 days.

    Obviously this does not directly speak to Fragrance.Net service or products, but if I were CEO I would be trying to find speedier delivery service. Know what I mean?

    Hey I just remembered, my wife's nephew is a branch manager for Fed-Ex. I am going to wear him out at the next family get together. lol
    "There's another old saying, Senator: Don't piss down my back and tell me it's raining."

  4. #394

    Default Re: First order with Fragrancenet.com

    Their shipping is horrible. I avoid at all costs. Unless they have what other sites don't carry. i.e. Aventus testers or samples.

  5. #395
    silentrich's Avatar
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    Default Re: First order with Fragrancenet.com

    Quote Originally Posted by daccpa View Post
    I just placed my first order through Fragrance.Net and the first steps went fine, Ordered 5/21 (great price BTW) and notified that it was shipped on 5/23 but I'm not sure about this Fed-Ex stuff either. I just checked the online tracking and it's in Allentown PA, today 5/25, expected delivery date shows JUNE 2 ?????

    If that date holds true that's 12 days, almost two weeks. To contrast, I placed an order at Barney's in New York on 5/17, it was shipped (From new Jersey) on 5/20 and received at my door on 5/25, 7 Days.

    Does it really take an additional 5 days to transport from Allentown PA to New York or New Jersey? My map says it's about 110 miles difference. Heck the mileage to my house from Allentown is only 840 miles. This means that, during transport, the package is going to traveling at only 3.18 miles per hour !

    Funny thing is that the Barneys package was Fed-ex also.

    Anybody here work for FedEx? I'm just curious. I am wondering if they have plans to let my poor defenseless juice just sit in some hot warehouse for an extra 3 or 4 days.

    Obviously this does not directly speak to Fragrance.Net service or products, but if I were CEO I would be trying to find speedier delivery service. Know what I mean?

    Hey I just remembered, my wife's nephew is a branch manager for Fed-Ex. I am going to wear him out at the next family get together. lol
    Don't pay attention to that arrival date. It's way off. It's all based on distance with Fed-Ex smartpost. I had a package come from Seattle that took 2 weeks and almost anything that comes from NY takes less than a week and I live in Florida. Shouldn't take more than 4 days. Just hope it doesn't get lost.
    Currently wearing: Green Irish Tweed by Creed

  6. #396

    Default Re: First order with Fragrancenet.com

    My last 3 orders have been UPS/Postal Service collaborations.
    UPS ships to the nearest major city and Post Office takes it from there.
    Takes an additional 2 days than straight UPS service, but I'm guessing it is
    cheaper for Fragrancenet.
    I'll still order from them, but all UPS is better delivery.
    I smell marshmallows!

  7. #397

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    Default Re: First order with Fragrancenet.com

    Whatever you do, when you deal with customer service, DO NOT EMAIL. They won't respond. Always call.

  8. #398

    Default Re: First order with Fragrancenet.com

    stay away far far away !!!!

    go to AEDES or Luckyscent !

  9. #399
    volley2's Avatar
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    Default Re: First order with Fragrancenet.com

    Ouchie! A lot of my frags I order online as well. Once I had a broken Body Kouros 100ml. The problem was, the receptionist of our company has already signed the slip. As I opened the box, it was broken and only 60ml's left. I wasn't able to replace it. Good thing it wasn't that expensive....nevertheless, still broken though. hahaha

    Lots of mishaps lately ey!?!? First kccparis with the Portrait and now silentrich!

  10. #400

    Default Re: First order with Fragrancenet.com

    Quote Originally Posted by blondex199667 View Post
    That's too bad. I've ordered from them over 20 times and couldn't be happier.
    + 1 Same here.

  11. #401
    silentrich's Avatar
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    Default Re: First order with Fragrancenet.com

    I'll update this later when I receive the replacement bottle. What I will say is they when I called them I instantly got a return prepaid label to ship the product back to them and one of their reps emailed me and apologized for the inconvenience.
    Currently wearing: Green Irish Tweed by Creed

  12. #402

    Default Re: First order with Fragrancenet.com

    I'm thinking about buying from fragrancenet.com. I hope your experience was just bad luck and one in a million. Anyone who has worked in anything remotely connected to customer service has had a story where they had inadvertently screwed over a customer/client's order.

    I'm okay with my order being screwed up as long as it's neither a repeat problem or a huge disaster, as long as they're willing to go above and beyond to rectify the problem they've caused.

    Given the ratio between good to bad reviews about fragrancenet.com, I'm still willing to give them the benefit of the doubt. Good read, though.

    Quote Originally Posted by daccpa View Post
    I just placed my first order through Fragrance.Net and the first steps went fine, Ordered 5/21 (great price BTW) and notified that it was shipped on 5/23 but I'm not sure about this Fed-Ex stuff either. I just checked the online tracking and it's in Allentown PA, today 5/25, expected delivery date shows JUNE 2 ?????

    If that date holds true that's 12 days, almost two weeks. To contrast, I placed an order at Barney's in New York on 5/17, it was shipped (From new Jersey) on 5/20 and received at my door on 5/25, 7 Days.

    Does it really take an additional 5 days to transport from Allentown PA to New York or New Jersey? My map says it's about 110 miles difference. Heck the mileage to my house from Allentown is only 840 miles. This means that, during transport, the package is going to traveling at only 3.18 miles per hour !

    Funny thing is that the Barneys package was Fed-ex also.

    Anybody here work for FedEx? I'm just curious. I am wondering if they have plans to let my poor defenseless juice just sit in some hot warehouse for an extra 3 or 4 days.

    Obviously this does not directly speak to Fragrance.Net service or products, but if I were CEO I would be trying to find speedier delivery service. Know what I mean?

    Hey I just remembered, my wife's nephew is a branch manager for Fed-Ex. I am going to wear him out at the next family get together. lol
    In my experience, any time you have a problem that was caused by a shipping company rather than the merchant you bought from, the complaint should always be directed towards the merchant. Bitch them out for it. They have a choice as to what shipping companies they choose and I'm sure they'd like to know if their main shipping company is pissing off their customers. Complaining to the merchant is more likely to fix problems than complaining to the shipping company.

    I had a few nightmare stories with a particular merchant and UPS. Complaining to UPS was a waste of time. I guess that's because technically, I'm not their customer. I went straight to the merchant themselves and told them what UPS did. Six months later, much to my surprise, they switched to USPS. I guess I wasn't the only one who complained.

  13. #403

    Default Re: First order with Fragrancenet.com

    I have also had bad experiences from Fragrancenet - I am going to stick to FragranceX and Parfum1 (better prices too!)

    http://www.basenotes.net/threads/263...net-experience
    The hunt for a Signature Fragrance is not an easy one! I see the light at the end of the tunnel! Edit: 2015... I've given up and given in
    Want to buy or swap: A*men Ultra Zest, Bentley Intense, Mont Blanc Legend Intense, Paco Rabanne Invictus,

  14. #404

    Default Re: First order with Fragrancenet.com

    I hear fragranceX is related to fragrancenet - becareful. 4 orders = 4 headaches !!! try perfume.com , Aedes, Luckyscent .

    I learned that saving 20,30,40 dollars on an order isn't worth waiting the extra time, and headache of customer service issues .

    I now spend the extra cash and go to one of the above mentioned or the house itself. You are never to worry about stale juice from the house itself, and the customer service is spot on !!! So, when you take all the variables in consideration, it's now an easy choice for me .


    Regards,


    Good luck

  15. #405
    silentrich's Avatar
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    Default Re: First order with Fragrancenet.com

    This is an update on this thread. I sent back the He Wood and I get an email telling me that they did indeed send me Silver Wind Wood. Hmmmm. Lets see in the picture the case is grey says Silver Wind Wood on it. The one I received is the color of the original He wood and says He Wood on the bottle. Smelled just like the original He Wood since I actually own the original. This company doesn't know their ass from a hole in the ground. They wouldn't even send me a bottle of Silver Wind Wood because they said now that they cataloged it wrong so everyone that's order Silver Wind Wood received the original He Wood. Got my refund and will never ever order from this company again.
    Currently wearing: Green Irish Tweed by Creed

  16. #406

    Default Re: First order with Fragrancenet.com

    !Yup ! See Rich . I had the same issues. Huge headache! Stay away - far far away !

  17. #407

    Default ALL Chanel sold out on Fragrancenet

    Has Chanel been able to pull ALL of its scents off Fragrancenet?
    Was there a cease and desist order? I don't think that every Chanel
    has sold out and none have been replenished.
    Anyone know the story?
    I smell marshmallows!

  18. #408
    hednic's Avatar
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    Default Re: ALL Chanel sold out on Fragrancenet

    First I have heard of it.

  19. #409

    Default Re: ALL Chanel sold out on Fragrancenet

    I've been checking on and off for the last few months. They've ALL been out of stock for a while. Don't know what's going on

  20. #410

    Default Re: ALL Chanel sold out on Fragrancenet

    Chanel maintains a very tight distribution network so the discounters usually have trouble getting it.

  21. #411

    Default Re: ALL Chanel sold out on Fragrancenet

    Chanel fragrance holds their value, so the distributers can't make a profit. So they probably don't want to buy it for $75 and sell it for $70.
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  22. #412

    Default Re: ALL Chanel sold out on Fragrancenet

    I hope so !

  23. #413

    Default Re: ALL Chanel sold out on Fragrancenet

    This is more likely a case of a cease & desist letter (or several). Chanel doesn't distribute to discounters and takes great offense to other stores selling at a lower rate. They're notorious for this, but it hasn't stopped anyone. The shops around me NEVER display Chanel, but if you ask, they always have it in the back.

  24. #414
    silentrich's Avatar
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    Default Re: ALL Chanel sold out on Fragrancenet

    Quote Originally Posted by johnjohn View Post
    I hope so !
    Yeah I heard they're selling them out of the back of a van down by the river.
    Currently wearing: Green Irish Tweed by Creed

  25. #415

    Default Anyone here order Silver Mountain Water Lately From FragranceNet.com?

    Anyone here order Silver Mountain Water Lately From FragranceNet.com?
    Just curious what year they have been sending out lately.
    I know they have 2010 bottles of GIT
    -AVENTUS-

  26. #416

    Default Re: FragranceNet - Really that bad?

    The key is to watch their stock, If they havent had it in a while and then they get what you want in stock BUY IT QUICK!\
    I never got an old bottle from Fragrancenet.com unless its something they always have in stock.
    -AVENTUS-

  27. #417
    hednic's Avatar
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    Default Re: First transactions with FragranceNet.com

    Quote Originally Posted by Emlynevermore View Post
    When you say the TdH was well packaged, what exactly do you mean?

    My only order with FragranceNet arrived "well packaged" in a cardboard box with a crumpled up piece of packing paper and a tacky compact mirror.
    That sadly has always been my experience with this company. Thankfully I have never experienced any horror stories.

  28. #418
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    Default Re: FragranceNet - Really that bad?

    Quick question,
    I had numerous transaction from FN but two days ago I order Aventus and I didn't get a order number which normally send me that same day. I chose paypal and it's pending as of right now. Does that mean the order didn't go through? Help.

    P.s. After reading a lot of aventus batches etc. I kinda glad if my order didn't go through. I'll just buy it at neiman Marcus.

  29. #419
    Basenotes Institution
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    Default Re: FragranceNet - Really that bad?

    Hi Niche

    I ordered a stupid soap dish ( yeah really- no perfume just a soap dish ! ) from Fragrancenet yesterday - for like $ 4 (!!) - paid with Paypal like you did. My alarm bells went off because it was still pending today. I called Fragrancenet and their Paypal system is down this week. I was adviced to cancel my order- which I did and place it again with my credit card - which I did.

    Normally with Frgraancenet- the customer gets constant updates about their order- I have had none so far.

    Anyway- a warning to all - do not place orders through Paypal to Fragrancenet this week - the Paypal system is down.
    http://www.basenotes.net/threads/370...o-Profumo-Onda
    For sale. Carnal Flower and Vero Profumo Onda.

  30. #420

    Default Fragrancenet.com

    I placed an order September 18, 2011 at Fragrancenet.com web site and the order was rejected by their system. However it was a request for payment generated on my PayPal account. I called Fragrancenet.com the next day and was told that the had a computer glitch over the weekend and orders got lost in their system and it would take another day to know. Called the following day and was informed that nothing for my order generated. I then called paypal explained the situation, after being assured the charge will not be completed. I then went back to the Fragrancenet.com website replaced the order September 20, 2011.

    September 23, 2011 I received email stating the following:In warehouse. Please allow 24-48hrs for processing. You will receive a shipment tracking number via email. September 26, 2011 Fragrancenet.com I called regarding the delay in processing. I was told again that there was a computer glitch and some orders were taking longer and was offered express shipping. Today September 28, 2011 over 72hrs and the items have not shipped. Called to cancel order and was told to get a refund I would have to wait two more days for Friday September 30, 2011. Friday is when they do Paypal paper work. Really, a customer that has had very bad service and you tell them wait some more to get your money back? I had a similar experience with Fragrancenet.com two weeks earlier. I received email that my order had shipped but it did not leave for two more days. It took longer to get my order from NY to NJ than an order from Canada to NJ.

    I have ordered from Fragrancenet.com several times before and did not have any problems. I was offered 15% more off my order for a total of 30%. No over night shipping. What good is 100% off if you cant get the what you ordered. I don't know what's going on there but be careful and you may want to call in your order.

    This was suppose to be a gift for a friends birthday... well Bday is today and I will be purchasing the Items at full retail.

    Anyone else experience a similar situation in this time period?

    UPDATE: Today September 29,2011, I called to see why at the website my order was still in the processing stage and was informed it had been shipped and shipped two (2) day shipping. I was sent the email stating this and at this hour 8:21 EST my order is scheduled to be delivered tomorrow early. I will take delivery and use it as a gift for another. I have to say I will be apprehensive using the service again and may just call to see if they are experiencing any other difficulties in processing orders.
    Last edited by socalwoman; 1st February 2013 at 10:04 PM. Reason: Change in status

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