Code of Conduct
Results 1 to 13 of 13
  1. #1
    Dependent chili_willi's Avatar
    Join Date
    Feb 2012
    Location
    Sweet Home Alabama
    Posts
    1,957

    Default First attempted purchase w/ Scent Monkey = disappointment

    I had heard mostly positive things about Scented Monkey on here so when they were the lowest price I could find on Lolita Lempicka Au Masculin I didn't hesitate to pull the trigger. That was Saturday. Slow-forward to today, Wednesday at 5:32 pm and I receive an email informing me that they have refunded the money that I paid several days ago because the item I ordered is not in stock. Three full business days to realize that it isn't in stock? I guess the monkey is apparently in charge of inventory. Boooooo.

  2. #2
    hednic's Avatar
    Join Date
    Oct 2007
    Location
    McLean, NYC, & Búzios
    Posts
    83,894

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    At least they gave you your deserved refund.

  3. #3

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    eh, that's no really so bad... I think it's reasonable for any company to take 2-3 days to process your order. at least they got back to you, told you there was a problem, and then refunded you. What more could you ask for?
    Tom Ford Splits!!!!
    Tobacco Vanille, Tuscan Leather, Oud Wood, Noir de Noir, Costa Azzura,
    Neroli Portofino,
    Plum Japonais, Lavender Palm and
    AMBER ABSOLUTE, etc...



    Most of the time I am very proud of the Basenotes community. Time after time I have witnessed the thoughtfulness, empathy & genuine friendship that members of this community extend to others - oldtimers & newcomers alike. There are other times, however, when egos get the upper hand and civility goes out the window. My philosophy is that I won't say anything here that I would not say if you were standing in front of me. Welcome to Basenotes, each and every one of us. ~ TwoRoads

  4. #4
    Dependent heperd's Avatar
    Join Date
    Jun 2011
    Location
    Austin Texas
    Posts
    4,834

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    So nothing really happened, not so bad. I dont think this should discourage anyone from using this website.
    Want to trade - Tom Ford Extreme for Windsor, Amber Absolute, Aventus x02....
    http://www.basenotes.net/threads/394...82#post3308582

    CHEAP CREED SPLITS
    Millesime Imperial, Original Santal, Green Irish Tweed
    Himalaya, Aventus, Tabarome
    plus Amouage Honour & Fate Man

    http://www.basenotes.net/threads/393...92#post3296892

  5. #5

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Sadly this also happened to me with Perfume Emporium. If it's not in stock, it should not be listed.

    I really like Parfum1's method of inventory right on the site. They tell you how many of each item they still have.
    "No sweet perfume ever tortured me more than this." Desert Rose by Sting and Cheb Mami, Album 1999.

  6. #6
    Banned
    Join Date
    Sep 2011
    Location
    South Florida
    Posts
    6,675

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    You would think a company would have its available inventory up-to-date so that frustrations such as that experienced by the OP would not exist. Are we to always have doubts about ordering and 3 days hence being informed that it is out of stock? One can easily think that it is not a very professional way to run a business in those circumstances.

  7. #7

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Its true, Scentmonkey can be annoying when they take several days to determine they do not actually have an item in stock. Fortunately, I do not think this happens frequently, though I've experienced it myself.

    The fact of the matter is they, like many other online businesses, are not perfect but I've never been cheated, short-changed, or stiffed by them and they always make amends. That/s more than I can say for other companies. Plus, they provide a try-before-you-buy option which is absolutely invaluable (so many bad blind buys avoided!!)

    You should give them another chance...
    Fall/Winter Rotation:

    Versace Man by Versace
    Iceberg The Fragrance by Iceberg
    Amber Intense by Prada
    Tom Ford Grey Vetiver
    Burberry London
    Lanvin Avant Garde

    If smelling good was a crime, I'd be serving a lifetime sentence....

    - OE (olfactoryexperience)

  8. #8

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Scented Monkey also has an Ebay store which probably comes out of it's inventory first. Prices are about the same also. I've never had a problem with them and the out of stock problem is pretty common with almost any business.

  9. #9

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    At least they feedback to you. There are sites that cancel your order without saying a thing

  10. #10
    Ursula's Avatar
    Join Date
    Feb 2010
    Location
    Flushing,NY/USA
    Posts
    727
    Blog Entries
    2

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Quote Originally Posted by dollars&scents View Post
    You would think a company would have its available inventory up-to-date so that frustrations such as that experienced by the OP would not exist. Are we to always have doubts about ordering and 3 days hence being informed that it is out of stock? One can easily think that it is not a very professional way to run a business in those circumstances.
    I agree 100%. The inventory tracking system is a FUNDAMENTAL TOOL that should be working all the time. Customers don't want to be frustrated and have to work ... If the item is not in stock, it should be IMMEDIATELY removed and not be shown as available to potential shoppers.
    There are no answers, only choices. (Stanislav Lem)

  11. #11

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Not perfect but sounds ok to me. Communicated well and refunded promptly.

  12. #12
    New Member
    Join Date
    Mar 2012
    Location
    Southeastern US
    Posts
    6

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    I think the monkey uses different suppliers to ship its goods.BTW Chili Wili RTR!!!

  13. #13
    hednic's Avatar
    Join Date
    Oct 2007
    Location
    McLean, NYC, & Búzios
    Posts
    83,894

    Default Re: First attempted purchase w/ Scent Monkey = disappointment

    Quote Originally Posted by Ursula View Post
    The inventory tracking system is a FUNDAMENTAL TOOL that should be working all the time. Customers don't want to be frustrated and have to work ... If the item is not in stock, it should be IMMEDIATELY removed and not be shown as available to potential shoppers.
    This is my only problem with this company.

Similar Threads

  1. Scented Monkey Purchase....Problems Ensue
    By mdtroyer in forum Internet Shopping and City Shopping Guides
    Replies: 59
    Last Post: 14th January 2014, 06:02 AM
  2. Ideas for next niche (signature scent) purchase?
    By jcepiano in forum Male Fragrance Discussion
    Replies: 5
    Last Post: 29th January 2010, 02:46 PM
  3. Blind purchase - Scent Intense
    By magnnum in forum Male Fragrance Discussion
    Replies: 5
    Last Post: 6th December 2005, 12:13 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Loving perfume on the Internet since 2000