Can anyone help?

Okay, I ordered the sample pack direct from their website and it took 4 days to arrive in the UK.

I decided to order a full bottle, I know it was was taken to the French Postal Service on Monday 10th September and was informed by email it should take 4 days. Well I did get a tracking number, but when I input it in the Royal Mail Tracking system I just get 'Express 24, In Progress'. This has been since Tuesday 11th and it does not seemed to have moved.
So today is day 6 and no sign.