Just wanted to give a shout out/thumbs up to Overstock.com for their customer service. . .

I purchased a 100ml bottle of Versace l'homme from them. The sprayer was broken. It dribbled.

I sent an email requesting info on options since their website clearly stated that they would not accept returns on fragrances.

Within the hour I rec'd an email with an apology, a UPS return label, and a promise to replace the bottle.

The broken bottle has been sitting on my desk in the return box for a week. . .procrastinator here.

Today, I rec'd a new bottle of V L'H complete with working sprayer! I didn't think they'd send the replacement bottle until the broken one was sent back.

So. . .Kudos to Overstock.com for their excellent customer service.