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  1. #1

    Default Issue with USPS.

    I was wondering has anyone ever encountered any shipping problems with USPS? Currently I am having a huge problem with them. Back on November 10th I shipped a package from NYC to Miami Florida, or at least so I thought. The writing on the package was misread as an 8 instead of a 3. This was brought to my attention by a fellow basenoter who hadn't received his package yet. When I tracked the package it was sent to Memphis Tennessee, that is only the beginning of the problem. When I contacted the postal service they said they will create a case number and have someone get back to me in one business day. Well, that didn't happen. Almost a week after they said they were going to contact me I contacted them again only to be told I would be assigned a different case number. Are you kidding me? I was instructed by the customer service rep to contact the consumer affairs department of the post office.
    Here, is where it gets ridiculous. When the consumer affairs representative contacted me they had asked if I had insured the package. Of course I did not. They seemed more interested in blaming me for my sloppy penmanship instead of trying to resolve the issue. I have worked in the customer service industry for 16 years and I know that you never tell a customer what you cannot do for them, you only tell them what you can. When I asked them if they could contact the postal facility where my package was they had said that it wasn't proper protocol and they weren't allowed to do that. They weren't allowed to do that? So when asked what happens when a package goes undelivered what is the proper protocol? I was told that it is supposed to be returned to sender. So, you see the irony behind this one? I am told that they cannot contact the postal facility where my package is because that would be against company policy but they also went against their own policy by retaining the package for nearly three weeks now. This package has been shipped from Tennessee to Florida and then Florida to Tennessee four times already... This has been a surreal experience for me. When I asked them what can I do? They replied " nothing, hopefully the package gets shipped back and if not they are not libel because it wasn't insured". I know this post is a little long winded but I felt it had to get out there. Does anyone have any recommendations as to how to handle this one?
    My current top ten:
    1. Spice and Wood
    2. Tonka Imperiale
    3. Dior Homme
    4. Pure Malt
    5. Oud Wood
    6. Ambre Nuit
    7. L'air Du Desert Marocain
    8. Noir de Noir
    9. Apple Brandy
    10.Straight to Heaven

  2. #2
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    Default Re: Issue with USPS.

    I wish I could be more encouraging, but as someone who ships thousands of packages daily through the USPS, I have crossed paths with them on shipping related issues many a time, and their level of customer service and efficiency in getting things done outside the box in my experience with them has proved to be all but nonexistent. I am afraid I can only advise you to not waste your time trying to get a result with them because it most certainly will only lead to further frustration. Believe me when I say I really wish it were not the case. :-(
    Current Top Favorites:
    1) Portrait of a Lady original formula (EdP Frédéric Malle)
    2) Giorgio for Men vintage/V.I.P. for Men (Giorgio Beverly Hills)
    3) Dia Man vintage edt (Amouage)
    4)
    Anat Fritz Original Formula and Classical (Anat Fritz) - tie
    4) Lalfeorosa (O'driù) - tie

    6)
    Les Nombres d'Or Vetyver (Mona di Orio)
    7) Captain vintage (Molyneux)
    8) Tzora (Anat Fritz)
    9) Javanese Patchouli (Zegna) - tie
    9) Monsieur de Givenchy vintage (Givenchy) - tie
    9) Coeur de Vetiver Sacré (L'Artisan) - tie
    9) X for Men (Clive Christian) - tie
    9) Patou pour Homme Privé (Jean Patou) - tie
    9) Oud Shamash (The Different Company) - tie

  3. #3

    Default Re: Issue with USPS.

    This has been a useful experience for me.

    - - - Updated - - -

    This has been a useful experience for me.

  4. #4
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    Default Re: Issue with USPS.

    hi there i am waiting for my package from CA USA , it still has not arrived, also sent on 10th november!....and the other one that was sent from CA but different town got to me 5 days ago!!....they both had completely different routes.....the one i am still waiting for was going through New York(was there on the 19th)...where the one i recieved last week went throuhg LA.....i dont understand but i wait patiently

  5. #5
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    Default Re: Issue with USPS.

    That is frustrating, MJM_77!

    The only way to protect oneself when shipping is to purchase not only Delivery Confirmation but also insurance. DC alone isn't enough; if you don't insure, they don't accept liability, period. That's what insurance is for-- to protect the sender. Without insurance one has to refund buyers out of pocket if the item is lost (if DC doesn't show delivery) or broken. Up to $20 value, I'll take the risk, but if what I'm shipping is worth more than $20, I buy insurance.

    There is a particular protocol USPS follows if you have insurance, which is why he asked you if you'd bought it; you would still have to wait 30 days before you could file a claim, but eventually you would be compensated for the lost package. No insurance, no recourse.

    I know it sounds odd that they "can't" (won't) contact the facility where the package was last tracked to, but I can only assume it means they can't actively search for your package. Employees would have to stop work to sort through possibly thousands of packages, and I'm sure yours is not the only one that is missing. They wouldn't search for it even if it were insured. They would just wait for it to be sorted and returned to you as a matter of course.

    When my car was stolen from right in front of my parents' house back in 1991, the police told me plainly that they wouldn't look for it. That if and when it showed up, they would contact me. That was when I learned that our city (Bridgeport) had the second highest rate of auto theft per capita in the USA, 2nd only to Los Angeles. Over 200 thefts per month. I can see why the police couldn't spend their time looking for stolen cars; they'd end up doing nothing else. But that was no comfort while I was car-less. And it's no comfort to you or your buyer, waiting for the missing package to show up, or not. You have my sympathy. (The car did show up a few days later, with $1200 worth of damage, abandoned by the joy-riders who had stolen it.)

    If your buyer is willing to wait, you could re-label, insure and re-ship the perfume if USPS returns it to you. If it never returns to you, you will, sadly, need to refund your buyer out of pocket. Talk to the buyer and ask how long he is willing to wait. This could still have a happy ending.
    Last edited by 30 Roses; 27th November 2012 at 01:49 PM.

  6. #6
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    Default Re: Issue with USPS.

    That ordeal with the Post Office to me seems a bit bizarre. Hope the recipient gets the package soon.

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    Default Re: Issue with USPS.

    My understanding is that an 'undeliverable' package is ultimately sent back to the sender's return address, which should be visible in the upper left side of the front of the package. You did have your return address on the package so that should be the case with your shipment. It should happen automatically as a matter of policy and you should not have to request anything other than perhaps speaking directly with the postmasters at both ends should this automatic return not occur within a reasonable time.
    These things cannot be long hidden: the Sun, the Moon, the Truth--Buddha
    Currently wearing: Yatagan by Caron

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    Default Re: Issue with USPS.

    I too have had a few issues with the USPS. They don't do "customer service." They don't really need to either, they're the USPS. I had a couple packages mysteriously get lost in their system, never to be found again and of course it was at my loss. I got the same message when I opened a case, someone will contact you within a day. A few days passed and no one called, I called again and they told me nothing was found yet and that I would receive a call shortly. I gave up.

    I usually have no problems with them, but every once and a while they'll completely mess up. I just received a message from someone on eBay last night saying they hadn't received their package yet, then the next day they said it was finally delivered. This was 20 days after I sent it.

    They're necessary, but I always feel someone uneasy when I drop a package off and leave it in their hands.

  9. #9
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    Default Re: Issue with USPS.

    I had an issue last spring. I dropped off a package at the P.O with a PayPal label and DC, but instead of scanning the package as "accepted" in my town, the employee who handled it scanned it as "delivered." (Evidently he had the scanner set wrong for the task.) I didn't notice this error until a few days later when I went on USPS.com to track it. I called the post office and they said not to worry, that it was undoubtedly on its way and would be scanned at the sorting facility and again on delivery.

    It never updated. Days went by and the package still showed up as being in the same location-- delivered to me! So I called the post office again, and but they said as long as I had insurance, I could file a claim if it never got to the buyer. Eventually the buyer emailed to say they had received it, but do you know, it never was updated on the tracking page.



  10. #10
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    Default Re: Issue with USPS.

    It may be that they have good reasons for not being able to help you. Who knows.

    But the fact that the "helper" was not able to adequately explain the logic behind why they couldn't....that's the part that would be pissing me off.

  11. #11

    Default Re: Issue with USPS.

    The worst part is that they keep delivering it to a nearby county and then they ship it back to Tennessee. It is driving me crazy. I keep thinking it will be delivered to the right address and then they ship it back again.
    My current top ten:
    1. Spice and Wood
    2. Tonka Imperiale
    3. Dior Homme
    4. Pure Malt
    5. Oud Wood
    6. Ambre Nuit
    7. L'air Du Desert Marocain
    8. Noir de Noir
    9. Apple Brandy
    10.Straight to Heaven

  12. #12
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    Default Re: Issue with USPS.

    Another option may be to fill out forms to intercept/recall the package. There is a fee for that service, but maybe then when it is scanned, the recall order will pop up and it will come back to you. (I've never used this service so that is all I know.)

    About Package Intercept:
    https://pi.usps.com/cpi/faq.jsp

    Fee here on USPS price list is $10.95:
    http://pe.usps.com/cpim/ftp/manuals/.../Notice123.pdf

    Problem is, though, it seems like the package is never quite getting near its intended destination. So I'm not sure who would intercept it....

    Do you know what the error was, exactly? A change of number in the zip code? What if you phone the postmaster at the zip code to which it is being sent in error (google the local post office for that zip code) and have him nab the package and mark it "return to sender?"

    - - - Updated - - -

    So, googling I see zipcodes for Memphis starting with 38 and zip codes for Miami starting with 33. So the error was the second 3, right?

    So re-create the zip code the way they are erroneously reading it, then google post offices for that incorrect zip code.
    Phone those post offices, tell them what is happening with the package and ask them to return to sender. You may get lucky and find the post office that has actually seen the package already several times.
    Last edited by 30 Roses; 27th November 2012 at 11:17 PM.



  13. #13
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    Default Re: Issue with USPS.

    Quote Originally Posted by kbe View Post
    My understanding is that an 'undeliverable' package is ultimately sent back to the sender's return address, which should be visible in the upper left side of the front of the package. You did have your return address on the package so that should be the case with your shipment. It should happen automatically as a matter of policy and you should not have to request anything other than perhaps speaking directly with the postmasters at both ends should this automatic return not occur within a reasonable time.
    I have had this happen. One time I sent something to my BF 2 or 3 times and it was returned to me each time as "undeliverable"...once with the zip code crossed out and a different one written in! I still don't know what that was about. I think I wound up sending it to his work eventually and then he got it no problem.

  14. #14
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    Default Re: Issue with USPS.

    Probably the reason why my vintage fragrance never got to me. It's been 6 weeks and counting. Grrr...
    Currently wearing: 31 rue Cambon by Chanel

  15. #15
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    Default Re: Issue with USPS.

    That is why, whenever possible, I pay extra to have a package sent to me via UPS or Fedex. It's worth the peace of mind.

  16. #16

    Default Re: Issue with USPS.

    Unless it is international, I always ship Fedex for valuable packages. Too risky with USPS.

  17. #17
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    Default Re: Issue with USPS.

    I prefer to print out labels rather than hand-write them. My handwriting isn't very good!



  18. #18

    Default Re: Issue with USPS.

    I agree USPS in general has very shitty customer service, local post offices will usually help the best way they possibly can and I commend them for that.

    USPS operations were heavily disrupted by Hurricane Sandy, the ISC was shut down for about a week or so, which affected package deliveries nationally other than just in the areas hit my Sandy. They neither confirmed nor denied the significance Sandy had on national deliveries, when I asked them on several occasions. I think they are still somewhat recovering so hopefully they will straighten everything out as far as your package.

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    Default Re: Issue with USPS.

    Quote Originally Posted by frostyicy View Post
    I agree USPS in general has very shitty customer service, local post offices will usually help the best way they possibly can and I commend them for that.

    USPS operations were heavily disrupted by Hurricane Sandy, the ISC was shut down for about a week or so, which affected package deliveries nationally other than just in the areas hit my Sandy. They neither confirmed nor denied the significance Sandy had on national deliveries, when I asked them on several occasions..

    '..neither confirmed nor denied etc..."

    So typical of a govermental agency not to answer questions from their employers. Or maybe, they have taken over as our employers? Funny, I don't remember voting for that.
    These things cannot be long hidden: the Sun, the Moon, the Truth--Buddha
    Currently wearing: Yatagan by Caron

  20. #20

    Default Re: Issue with USPS.

    You will all be happy to hear my package has been delivered to it's destination safe and sound. I gotta tell you this was a surreal experience for me. I am going to be printing my labels from here on out. Thanks for all of the advice.
    My current top ten:
    1. Spice and Wood
    2. Tonka Imperiale
    3. Dior Homme
    4. Pure Malt
    5. Oud Wood
    6. Ambre Nuit
    7. L'air Du Desert Marocain
    8. Noir de Noir
    9. Apple Brandy
    10.Straight to Heaven

  21. #21
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    Default Re: Issue with USPS.

    Goodness, finally! I'm glad it worked out in the end for you and your buyer.

    Labels are a good idea, and so is buying insurance, when the value of the package warrants it.



  22. #22

    Default Re: Issue with USPS.

    I try to use UPS or another carrier especially when I ship perfumes. I don't want any items to leak or have the recipient get blamed for solvents dripping in the package.

    I am happy all went well.
    "No elegance is possible without it...perfume is a part of you." Gabrielle "Coco" Chanel
    Currently wearing: Rose Ambre by Fragonard

  23. #23
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    Default Re: Issue with USPS.

    The other day when I went to ship something the lady actually asked if it was "perfume" I was kind of shocked but luckily wasn't unready enough to say "yes"

    I guess they are starting to ask that now. I'm sort of confused by this. I know there are plenty of businesses that ship USPS and are clearly selling fragrances. I mean fragrancenet uses it to complete the shipping and their name is on the box (so ugly...)

    I didn't feel bad "lying" to her though, it wasn't "perfume." It was an EDT.

  24. #24
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    Default Re: Issue with USPS.

    They would let you send it by parcel post, though (ground.)

    Quote Originally Posted by starshipvelcro View Post
    The other day when I went to ship something the lady actually asked if it was "perfume" I was kind of shocked but luckily wasn't unready enough to say "yes"

    I guess they are starting to ask that now. I'm sort of confused by this. I know there are plenty of businesses that ship USPS and are clearly selling fragrances. I mean fragrancenet uses it to complete the shipping and their name is on the box (so ugly...)

    I didn't feel bad "lying" to her though, it wasn't "perfume." It was an EDT.



  25. #25
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    Default Re: Issue with USPS.

    Quote Originally Posted by 30 Roses View Post
    They would let you send it by parcel post, though (ground.)
    You can't send flammable materials via USPS unless you have a license. That's a fact and that's why they ask you if anything your sending is flammable. The problem is when you have people who don't know how to pack things an they wind up busting all over the paper mail that they deliver. Paper and alcohol = little white truck catching on fire. Fragrance retailers can ship USPS ground because they buy a license to ship flammable goods.
    I don't know where your getting your facts, but they're dead wrong.

  26. #26
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    Default Re: Issue with USPS.

    I have told my post office exactly what is in the box and they let me send it by ground.

    In fact it's not just one P.O., as our town has 2, and both allow me to send by ground even knowing what is in the box.

    We are talking about the difference between the official rules and what the local post office will actually allow you to do. There are people manning the postal counters, making their own decisions, interpreting the rules as they see fit, and these people are allowing my perfume to go by ground.

    I think probably a lot of local post offices would do the same. That is what I'm saying.
    Last edited by 30 Roses; 7th December 2012 at 04:56 AM.



  27. #27
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    Default Re: Issue with USPS.

    Quote Originally Posted by 30 Roses View Post
    I have told my post office exactly what is in the box and they let me send it by ground.

    In fact it's not just one P.O., as our town has 2, and both allow me to send by ground even knowing what is in the box.

    We are talking about the difference between the official rules and what the local post office will actually allow you to do. There are people manning the postal counters, making their own decisions, interpreting the rules as they see fit, and these people are allowing my perfume to go by ground.

    I think probably a lot of local post offices would do the same. That is what I'm saying.
    It's a Federal entity so their rules aren't based on individual decisions or state rules. If you can get away with it that's great, but they're absolutely not supposed to mail a flammable liquid without a proper license. Those questions are in place for a reason, the same reason airlines and basically any industry that deals in transportation will ask certain questions.
    I don't see why it's so hard for anyone to understand this. The USPS delivers paper mail in small open door trucks. If these small trucks get into an accident and a flammable liquid catches the paper mail on fire it's going to go up like a fireball. Now imagine 3 or 4 kids playing close to this when the truck finally explodes. It kills them all. Now what do you think is going to happen next? Lawyers are going to be coming out of the woodwork. Who's fault is it? Can't blame the person mailing the flammable liquid. The people behind the counter not only circumvented Federal law, they knew it was flammable and did nothing about it. See the problem?

    Here's the HAZMAT link to the USPS https://www.usps.com/ship/can-you-ship-it.htm?showtab=2

    I'm also wondering what would happen if you insured a package, it broke, and they discovered it was fragrance whether they would honor the policy.
    Last edited by silentrich; 12th December 2012 at 04:10 AM.

  28. #28

    Default Re: Issue with USPS.

    I have had issues with the USPS as well, when you open a case an inspector is supposed to call you back within 24 hours. However, I received no response on two different occasions. There is talk of dismantling the USPS so moral could be very low and effecting customer service.
    "If you enjoy the fragrance of a rose, you must accept the thorns which it bears."
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  29. #29
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    Default Re: Issue with USPS.

    You can't ship perfume UPS either, same issue with flammability. Not even UPS ground.

    I know because I just tried. They turned me away and refused to ship it.

    Unless, of course, you lie about what's in the package...

  30. #30

    Default Re: Issue with USPS.

    Quote Originally Posted by silentrich View Post
    It's a Federal entity so their rules aren't based on individual decisions or state rules.
    Well, in theory, that might be true! But, in practice, not so much. (If you've ever called the IRS to ask clarification of anything -- you know that if you call 5 times with the same question, you'll get 5 different answers.)

    Anyway, I'm interested in this discussion, as I've been sending parcel post (ground) and thought that was ok. I googled around a bit, here's an excerpt from a discussion on fragrantica:

    (I hope Barolo will not mind me further disseminating this information which he/she took the time and trouble to get...)

    Barolo writes, on 4-18-2012: "I just wasted an hour, or so, of my life trying to get a straight answer on the question that has been raised in a few topics around here about the legality of shipping perfumes.

    First, 800-ASK-USPS could NOT answer this question, and I was referred to a mail compliance officer in Dallas.
    The mail compliance officer even had some trouble with this [...]

    Here's the bottom line: The only LEGAL way to ship cologne/perfume is the following: You must mark SURFACE MAIL on the package under the return address and the letters ORM-D on the package. You can ship no more than 4 oz. (of perfume...package can weigh up to 25lbs) in any single mailing piece. AND...the USPS has the right to make you open your package to prove what you're mailing is what you say it is.
    There is absolutely no way to ship priority or internationally...LEGALLY.

    I realize people get away with getting around these restrictions, daily, but I'd shudder to think that any of you would be made an example by USPS.


    End quote

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