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  1. #1
    Basenotes Member bugsy's Avatar
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    Sep 2012
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    Default Fragrancex Loyalty reward points PROBLEM

    I've been using fragrancex for a while and I’ve had no problems. I tried placing an order today and my loyalty points gave me a nice 15$ discount on the order…when I hit the checkout button the price displayed was without the 15$ off.

    Has anyone experienced this before?

  2. #2
    hednic's Avatar
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    Oct 2007
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    McLean, NYC, & Búzios
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    Default Re: Fragrancex Loyalty reward points PROBLEM

    There must have been a glitch in the system. I'd call customer service.

  3. #3
    Basenotes Member bugsy's Avatar
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    Default Re: Fragrancex Loyalty reward points PROBLEM

    Ya I'll give them a ring tomorrow. Thanks.

  4. #4

    Default Re: Fragrancex Loyalty reward points PROBLEM

    Yeah, probably just a system problem. Tell them you want to be compensated for this inconvenience.

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