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  1. #1

    Default Recent downtime and the going forward (February 2013)

    Hello lovely people.

    First of all, my apologies for the recent downtime, and the gradually slowing down and brief regular outages of the server in January. I have found it very frustrating to use the site personally, and I know that many of you have too. I always seem to get to the stage when the site is running smoothly for a bit, and then slowly deteriorates.

    The site is run on two database - one hold all the forum and user related bits; and the other all the perfume-related bits. My host is testing to see whether one database is dragging the site down, so currently I have switched off all the parts of the site that run on the perfume database, to see whether that's effecting performance.

    If the site is still crashing every few hours/minutes/seconds, then we'll know that isn't the problem and we can try another test.

    Going forward, as I've mentioned before, I've partnered with a company called Huddler, who are working on a new 'non-crashy' version of the site as we speak. They've been working on this for the last year or so, and it's getting near final stages. The main benefit for me is that Huddler look after all the advertising and tech side of things, which means the site won't be doing this type of thing any more, and I'll be able to concentrate on running the actual website rather than tinkering in back ends all the time. I should be posting more about this in the next week or so.

    In the meantime, Apologies once again for the rubbishness, and I'll aim to get the perfume bits of Basenotes back online as soon as I can.

    Update here: 4th February
    Last edited by Grant; 5th February 2013 at 12:42 AM.

  2. #2

    Default Re: Recent downtime and the going forward (February 2013)

    Vive la non-crashy. Well done with the hard work.

    I'm blaming it on the "panty-dropper" posts.

  3. #3
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks Grant, I really appreciate all you do!
    Let us share each precious moment and enjoy the ones we love for each day is a new beginning and a blessing from above.

  4. #4
    Basenotes Institution 30 Roses's Avatar
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for all the hard work, and the update!


  5. #5
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    Default Re: Recent downtime and the going forward (February 2013)

    Well done!
    Fingers crossed you get some sleep.

  6. #6

    Default Re: Recent downtime and the going forward (February 2013)

    That's good to hear.

    Well done Grant.

    for swap/sale:





  7. #7

    Default Re: Recent downtime and the going forward (February 2013)

    Have you tried to split the forum into two different physical servers and use something like cisco to do load balancing? This way you can manage the bandwith comming in and going out.

    You could set up the max # of users at any one time, and for everyone else give a static page from a third cheap PC that says "We're full, check back in 5" so the database servers are not over taxed.

    You could archive some of the older posts onto a different database so the current database isn't so full.

    I'm sure you will figure it out. You have a good forum. It's just a matter of finding the bottleneck. Happy searching.

  8. #8

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update, Grant - much appreciated.

    Keep up the good work!

    Still the best!! (When it works!!).

  9. #9
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    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by HDD8 View Post
    Thanks for the update, Grant - much appreciated.

    Keep up the good work!

    Still the best!! (When it works!!).
    Ditto. Thanks Grant, l look forward to the non-crashy version!
    "What is this secret connection between the soul, and sea, clouds and perfumes? The soul itself appears to be sea, cloud and perfume..." - from Zorba the Greek by Nikos Kazantzakis.

  10. #10

    Default Re: Recent downtime and the going forward (February 2013)

    The forum is working much better today. It's faster and there are no long waits. Looks like the problem was fixed.

  11. #11

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the feedback Grant!
    Hope all is fixed soon!

    Best regards,
    François
    Ce message provient du Québec!

  12. #12

    Default Re: Recent downtime and the going forward (February 2013)

    Hurray!

  13. #13

    Default Re: Recent downtime and the going forward (February 2013)

    This is a fantastic site and worth waiting for. Am looking forward to the "de-bugged" version.

  14. #14

    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by smellgood4u View Post
    The forum is working much better today. It's faster and there are no long waits. Looks like the problem was fixed.
    The forum section is working normally today. Sounds like your hunch about the problem is correct, and good luck on the fix.

  15. #15

    Default Re: Recent downtime and the going forward (February 2013)

    Jolly good show! Perhaps there could be a way for us to list our "Scents of the day" that we were unable to post due to the outage?

  16. #16

    Default Re: Recent downtime and the going forward (February 2013)

    Do what must be done, Lord Grant. Do not hesitate. Show no mercy

  17. #17

    Default Re: Recent downtime and the going forward (February 2013)

    We appreciate what you are doing behind the scenes, Grant.
    Keep on doing what you do so well. Life without basenotes is
    quite unthinkable!
    A woman without perfume is like a flower without a scent.

  18. #18

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for all the information, Grant! Well done!

  19. #19

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks Grant, the parts that are up are working as they should, hope the rest is ready to go up soon, and really looking forward to the new version of the site.

  20. #20

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for your hard work.

    And for once I'm glad for all of those "review topics" that people started!

  21. #21
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    Default Re: Recent downtime and the going forward (February 2013)

    Hey Grant ~

    I'm sure you've noticed how speedy the site is to come up, switch pages, respond to the messaging system, and leaving replies. It's almost shockingly fast compared to what I'm used to. I actually stopped coming by as much because it was so slow. Just getting "on" the site and going through items for sale by opening up separate tabs per user sales took forever for them to load. I think it's safe to say that the fragrance database and related pages are what's are killing the site I use them nearly every day too, so it's a major bummer. Hopefully your techie can fix it permanently because as you said, it starts out slowish but not bad, then gradually just grinds down to the point pages won't even load.

    I'm rooting for you, Grant !
    Providing knowledge of the Occult, Witchcraft and Paranormal since 1976 !

    "We must learn to live together as brothers or perish together as fools."
    Dr. Martin Luther King, Jr


  22. #22

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks Grant for the info and your work.
    "Le parfum est la musique du corps"
    (Marcel Rochas)

  23. #23
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks G.
    "You are here to enable the Divine purpose of the Universe to unfold. That is how important you are."

    -- Eckhart Tolle

  24. #24

    Default Re: Recent downtime and the going forward (February 2013)

    Site works much better, but honestly, I care a lot more about the fragrance directories and wardrobe than the forums Keep up the hard work & thanks, Grant. Hopefully the directory will return soon

  25. #25
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    Default Re: Recent downtime and the going forward (February 2013)

    Thank you for the clarification of recent problems.

  26. #26

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update . . . cheers !

  27. #27

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the feedback Grant.

    The site seems a lot faster...looks like its the perfume database that's bogging the forum site....

    Also you mentioned huddler...you say. I have some experience with that host on other forums. Very good choice. I can't wait for that yo be up and running...

    Keep up the great work!

  28. #28

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update. Fingers crossed

  29. #29
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update, Grant - never underestimate how much we appreciate all your efforts

  30. #30

    Default Re: Recent downtime and the going forward (February 2013)

    Yes, the site sure seems zippier without the directory. Although not nearly as functional! I'll be posting more on Huddler next week, but they've had good experience converting sites that are 10 times busier than Basenotes, so the crashyness of Basenotes should be a thing of the past, once that's sorted out.

    I'm going to keep the directory off until at least the end of Monday. Traditionally weekends are less busy anyway, so I want to see a full week day as well to make sure. The Directory etc may come up bit-by-bit til I can ascertain which bits are the evil bits.

  31. #31

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks Grant!

    BTW, the directory is cached at the wayback machine. So we still have access to view what was there.

  32. #32

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update.


    Discover my Guest Reviewer Of The Day here

  33. #33

    Default Re: Recent downtime and the going forward (February 2013)

    Further to smellgood4u's post above: for those who don't know about it, Wayback Machine is a tool that takes you to archived copies of web pages. This could be useful to us because it allows us to see a page that's down, as it looked before it went down.

    Wayback Machine is here:

    http://archive.org/web/web.php

    Copy the address of the page you're trying to see, and past it into the Wayback Machine (making sure the http:// part isn't repeated). It will show you a calendar of when that page was last archived. Click on the most recent and voila, you have your page.

    Apologies to all those that know this already, I am aiming this post at those folks who are unaware that the internet is cached/archived!

  34. #34
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    Default Re: Recent downtime and the going forward (February 2013)

    Pages wouldn't load while I was up, late last night. Other than that it has been much better.


  35. #35

    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by M. Le Pew View Post
    Further to smellgood4u's post above: for those who don't know about it, Wayback Machine is a tool that takes you to archived copies of web pages. This could be useful to us because it allows us to see a page that's down, as it looked before it went down.

    Wayback Machine is here:

    http://archive.org/web/web.php

    Copy the address of the page you're trying to see, and past it into the Wayback Machine (making sure the http:// part isn't repeated). It will show you a calendar of when that page was last archived. Click on the most recent and voila, you have your page.

    Apologies to all those that know this already, I am aiming this post at those folks who are unaware that the internet is cached/archived!
    Thank you for this! I was not aware.

  36. #36

    Default Re: Recent downtime and the going forward (February 2013)

    Too late -- I have pulled all my hair out and now wear a wig.

    Cheers, Grant

  37. #37

    Default Re: Recent downtime and the going forward (February 2013)

    Good luck Grant. We really appreciate your efforts!!

  38. #38

    Default Re: Recent downtime and the going forward (February 2013)

    Best of luck with the future upgrades, Grant. I trailed off from using Basenotes a while back due to the downtime. The Huddler folks have done good things at StyleForum so I'm looking forward to whatever comes next with great anticipation.
    (\__/) This is Bunny. Copy and paste bunny into your
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  39. #39
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    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by kewart View Post
    We appreciate what you are doing behind the scenes, Grant.
    Keep on doing what you do so well. Life without basenotes is
    quite unthinkable!
    Agreed!

    Thank you again, Grant.

  40. #40

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the info Grant!

  41. #41

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for all the hard work Grant. We may whinge sometimes but we haven't left you. BN is fab when it's so zippy.

  42. #42
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update & hard working.
    ***My favourite from my collection***

    -------- Amouage Tribute Attar
    ------ Serge Lutens: Ambre Sultan
    -------- Les Exclusifs de Chanel: Sycamore
    ------ Amouage: Fate Man
    -------- Amouage: Epic Man
    ------ Tom Ford Private Blend: Noir de Noir
    -------- Terre D'Hermès Pure Parfum
    ------ EDP FM: Carnal Flower
    -------- Neela Vermire Creations: Trayee
    ------ Dior: Leather Oud
    ------- Hermèssence: Ambre Narguilé

  43. #43

    Default Re: Recent downtime and the going forward (February 2013)

    Update - The Directory Pages - like this one are back online. As the Directory Search is still offline, you'll need to use the "Google search" on the top right of each page for now.

    Apologies for the piecemeal returning of everything. If it all comes back at once, it's more difficult for me to tell what's working and what isn't. I've spend about 5 hours tonight going through the code, and databases which are used by the Fragrance Profile Pages, so that they are a lot more efficient. I'll get working on the review pages, wardrobes etc tomorrow once I've seen how this holds out.

    Cheers all, and good night x

  44. #44
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    Default Re: Recent downtime and the going forward (February 2013)

    Wonderful - thanks for the update G.
    "You are here to enable the Divine purpose of the Universe to unfold. That is how important you are."

    -- Eckhart Tolle

  45. #45

    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the hard work Grant. Much appreciated. Here's to hoping the wardrobe function will be back soon as well
    Current favorites_____Black Tourmaline_____Gucci Pour Homme II_____Memoir Man_____Tuscan Leather______Montale Aoud and Pine_____Sel Marin_____Invasion Barbare_____Tonka Imperial____Dior Homme Intense_____L'Humaniste____Santal 33_____Bois d'Argent_____Nio_____MFK Oud_____Lumiere Noire_____Bois d'Encens_____Cuir Ottoman

  46. #46
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    Default Re: Recent downtime and the going forward (February 2013)

    Thanks for the update Grant. What are your plans for the members that have lost there true post count for some unknown reason during this difficult time, like me? It should be around 1100.
    I appreciate all that you do! Thanks so much!

    Robbie Williams
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    Last edited by southerngardens; 5th February 2013 at 03:23 AM.
    I'm not OLD...I'm VINTAGE!

  47. #47

    Default Re: Recent downtime and the going forward (February 2013)

    The forum slowed to a crawl tonight. I tried clicking on links and it would take refreshing many times trying to get the page to load. Posting is diffucult, sometimes it posts, other times it doesn't. I hope it gets fixed again. Could it be a DOS type attack to bully the owners to switch hosts? It seems odd that the first fix was the directory because it could mask the DOS attack as just an over taxed server if the intention was for a host to try and get basenotes to leave the old host for a new one. Is that too much of a conspiracy theory?

  48. #48

    Default Re: Recent downtime and the going forward (February 2013)

    Well that didn't blooming work.

    Okay, bear with me.

  49. #49

    Default Re: Recent downtime and the going forward (February 2013)

    Wardrobe malfunction . . .


  50. #50
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    Default Re: Recent downtime and the going forward (February 2013)

    Hi, Grant, appreciate all you do!
    What do insomniac perfumers do to fall asleep? They count chypres!

  51. #51
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    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by Grant View Post
    Well that didn't blooming work.

    Okay, bear with me.

    Done!




    'Those who grow too big for their pants will be exposed in the end'--anon

  52. #52

    Default Re: Recent downtime and the going forward (February 2013)

    It's fast again.

  53. #53
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    Default Re: Recent downtime and the going forward (February 2013)

    Grant,

    Thank you so much for stopping what you are doing to fix my problem!!!! You are the BEST!! I love Basenotes and will wait it out with you till the bugs are gone. It's too good of a website to let go down the drain!

    Thanks and Cheers!

    Robbie Williams
    I'm not OLD...I'm VINTAGE!

  54. #54
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    Default Re: Recent downtime and the going forward (February 2013)

    You remind me of my ex-husband while I was trying to give birth to our son after 23 hours of hard labor.
    Providing knowledge of the Occult, Witchcraft and Paranormal since 1976 !

    "We must learn to live together as brothers or perish together as fools."
    Dr. Martin Luther King, Jr


  55. #55
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    Default Re: Recent downtime and the going forward (February 2013)

    Yay! I am excited for it to be debugged as it is one of my favorite sites to read in my spare time. I recently joined as a new member so that I could post as well Thank you!

    - - - Updated - - -

    Yay! I am excited for it to be debugged as it is one of my favorite sites to read in my spare time. I recently joined as a new member so that I could post as well Thank you!

  56. #56

    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by Schilling View Post
    I'm blaming it on the "panty-dropper" posts.
    Oops, I thought the panty-dropper comments were supposed to be a secret only shared in the male fragrance threads. Now we're going to have tens of thousands of angry female Basenoters calling us male chauvinist pigs. Oh well.

    On the serious side, yes, thanks Grant for your hard work on the website - we all understand that it is quite an undertaking.

  57. #57

    Default Re: Recent downtime and the going forward (February 2013)

    Having let the site run with half the directory up for two days, it seems that the crashy bits are now confined to within the period of 4.30 - 8am GMT. Hopefully this will help diagnose the problem, In the meantime, I'm in London today but i'm going to see if I can swiftly get through the code for one of the other sections that is down before I leave.

  58. #58

    Default Re: Recent downtime and the going forward (February 2013)

    I am clueless about these things, but I have always noticed when I am online (and that's very often during the week) that at 6 am. your time the system collapses for about 2-4 minutes. I always thought that maybe it was a backup thing or so.

  59. #59
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    Default Re: Recent downtime and the going forward (February 2013)

    My comment was a reply to this comment (apparently removed by Grant)


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    Re: Recent downtime and the going forward (February 2013)

    jeezes peepl! what kind of "looser attitude" is that? testing...testing.....SSSHHHHMesting!!!! just fix this goddamn website. or just close it completely. Just f***ng close it now!!!!Dont deny your failure or get your s*** together and repair it like it's your mothers life was depending on it!!!!!
    Providing knowledge of the Occult, Witchcraft and Paranormal since 1976 !

    "We must learn to live together as brothers or perish together as fools."
    Dr. Martin Luther King, Jr


  60. #60

    Default Re: Recent downtime and the going forward (February 2013)

    Quote Originally Posted by RavenNightMyst View Post
    My comment was a reply to this comment (apparently removed by Grant)


    Join DateAug 2009Posts12




    Re: Recent downtime and the going forward (February 2013)

    jeezes peepl! what kind of "looser attitude" is that? testing...testing.....SSSHHHHMesting!!!! just fix this goddamn website. or just close it completely. Just f***ng close it now!!!!Dont deny your failure or get your s*** together and repair it like it's your mothers life was depending on it!!!!!
    Strange post......????

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