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  1. #1
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    PalmBeach's Avatar
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    Default Osswald New York

    Let me start off by saying, since Osswald in New York does not have e-commerce capability as yet, maybe this will be allowed to be posted here.

    This past Friday, the Profumum Arso split I am running filled. To my dismay, Luckscent was showing this on backorder. Checking the Profumum site for other stockist in the US, came up with Osswald.

    Placed the order on Friday and it arrived today. I had dealt with Clement Pinard. He had asked me what I liked in the way of fragrances, promising to send several samples.

    Opening the box today, these are the samples included, along with a note describing the samples that are not factory samples.

    Factory samples:
    1. biehl parfumkunstwerke al01
    2. biehl parfumkunstwerke al03
    3. biehl parfumkunstwerke mb01
    4. biehl parfumkunstwerke mb02
    5. biehl parfumkunstwerke mb03
    6. biehl parfumkunstwerke gs02

    Hand decanted samples:
    1. Oudity by Micallef . It was explained, this is a perfume that is an Osswald exclusive, using as Clement described 25 year old Laotian Oud.

    2. Profumum Fumidus.

    3. Profumum Eccelso.

    The cost was a few dollars higher than Luckyscent, but I can tell you my experience was AAA+. Never having dealt with them, Clement could not been nicer and accommodating, and sending so many samples went beyond what I would have expected.

    Just thought I would let you know my experiences with the new kid on the block in the US.

  2. #2
    hednic's Avatar
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    Default Re: Osswald New York

    People who are treated well return to shop there.

  3. #3

    Default Re: Osswald New York

    Another happy ending story! Enjoy!

  4. #4

    Default Re: Osswald New York

    He is indeed a great guy, always greeted me with a smile. Their store has top-notch service!

  5. #5

    Default Re: Osswald New York

    Clem's knowledge is encyclopedic. I enjoy stopping in there just to chat with him.

  6. #6
    kumquat's Avatar
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    Default Re: Osswald New York

    Has anyone shopped on the Internet here at Osswalds? I just ordered something they were out (back ordered) at Luckyscent. Hoping for the best. Shipping was free. :-)
    Last edited by kumquat; 24th April 2014 at 01:32 AM.

  7. #7
    hednic's Avatar
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    Default Re: Osswald New York

    Quote Originally Posted by kumquat View Post
    Has anyone shopped on the Internet here at Osswalds? I just ordered something they were out (back ordered) at Luckyscent. Hoping for the best. Shipping was free. :-)
    I have shopped with them in three ways and all have yielded very positive experiences - online, ordered by phone and shopped many times in person. You should be fine.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals don't warrant or deserve other individuals' acknowledgement or respect.

  8. #8
    kumquat's Avatar
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    Default Re: Osswald New York

    Quote Originally Posted by hednic View Post
    I have shopped with them in three ways and all have yielded very positive experiences - online, ordered by phone and shopped many times in person. You should be fine.
    Good to know. Thank-you!

  9. #9

    Default Re: Osswald New York

    I made a phone order with them for Carner Barcelona D600 a year or so ago. The customer service was EXCELLENT. Would definitely use them again.

  10. #10

    Default Re: Osswald New York

    i also have a very positive experience with them - if you consider $20 standart ground shipping from NY to NC on a $150 100ml bottle fair... and make sure you don't ask for too many samples (meaning more than 2-3. i asked for 2 and the SA whose gender i could not define over the phone was very friendly to assist that stating that two samples are fine. an hour later i asked for a 3rd sample by email, this worked too. as much as i wanted more, i knew to be modest. LS has thought me so. giving samples to customers is something very special. you only get some when you really deserve it ). greed is not good just buy bottles blind
    Last edited by mspa; 24th April 2014 at 03:49 AM.
    offsite sales: http://flacon.ambaric.net/viewtopic.php?t=301

    current top 12, by quartets:
    1. Zafar, Onda, Tuba, Reve en Cuir
    5. Coromandel, Ex-Idolo 33, Bois D'Encens, Dia Man
    9. Ore, Montecristo, Danger Homme, Derby


    current top 4 houses, random order: Vero Profumo, Slumberhouse, MFK, Roja Dove

    favourite categories: oriental semi-gourmands, ouds, vetivers

  11. #11
    kumquat's Avatar
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    Default Re: Osswald New York

    Quote Originally Posted by mspa View Post
    i also have a very positive experience with them - if you consider $20 standart ground shipping from NY to NC on a $150 100ml bottle fair... and make sure you don't ask for too many samples (meaning more than 2-3. i asked for 2 and the SA whose gender i could not define over the phone was very friendly to assist that stating that two samples are fine. an hour later i asked for a 3rd sample by email, this worked too. as much as i wanted more, i knew to be modest. LS has thought me so. giving samples to customers is something very special. you only get some when you really deserve it ). greed is not good just buy bottles blind
    Thats odd about the shipping. They didn't add any on. Could it be added as a C.O.D.?

  12. #12

  13. #13
    kumquat's Avatar
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    Default Re: Osswald New York

    Quote Originally Posted by PalmBeach View Post
    Free ground shipping on order of $150.00 or more. It used to be $300.00 for free shipping.
    Oh, right. that explains it.

  14. #14

    Default Re: Osswald New York

    Quote Originally Posted by kumquat View Post
    Thats odd about the shipping. They didn't add any on. Could it be added as a C.O.D.?
    not sure what is c.o.d. it was a regular shipping and i think they had to run to the nearby ups to send it... that time is money too right?
    might be just that person's idea of business, whose name was very artistic and unisex too btw.
    the same bottle was priced at $170 at LS where it was out of stock. so, i did not say a word against. otherwise i would have kindly remained just with the friendly unique phone conversation.
    offsite sales: http://flacon.ambaric.net/viewtopic.php?t=301

    current top 12, by quartets:
    1. Zafar, Onda, Tuba, Reve en Cuir
    5. Coromandel, Ex-Idolo 33, Bois D'Encens, Dia Man
    9. Ore, Montecristo, Danger Homme, Derby


    current top 4 houses, random order: Vero Profumo, Slumberhouse, MFK, Roja Dove

    favourite categories: oriental semi-gourmands, ouds, vetivers

  15. #15
    kumquat's Avatar
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    Default Re: Osswald New York

    C.O.D.- Collect on Delivery. Means they hit you up for the money when they deliver it. It sounds like you must have not quite come up to the spending requirement for free shipping. That is a drag. But as you say, it would've cost more at LS anyway.

  16. #16
    Dependent Akahina's Avatar
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    Default Re: Osswald New York

    Wow...
    My Favorites
    1a. Slumberhouse Zahd
    1. Amouage Epic man
    2. Dior Leather Oud
    3. Amouage Tribute Attar
    4. Le Labo Patchouli 24
    5. Amouage Opus VII
    6. Bond No.9 New York Oud
    7. Norma Kamali Incense


    Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind.


    The IFRA can bite me!

  17. #17
    kumquat's Avatar
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    Default Re: Osswald New York

    I'm not suggesting they do CODs I was just wondering. Usually, you have to know ahead of time that's the arrangement. I've never done one personally. They're very rare. And not really on the up and up. I saw a friend pay for some (portrait) photographs C.O.D. once. She then opened them and discovered they were pretty awful. She had no recourse to get her money back. The retouching on the pictures was especially awful. They had used paint to take out the reflection in her glasses. Re painting her eyebrows and making her look like Groucho Marx. It was the the "no return policy" way of shopping.

  18. #18

    Default Osswald New York

    Bumping this thread to tell everyone what a wonderful experience I had today at the store. I have been to many different boutiques and larger upscale department stores and this was the best experience I ever had. My wife ended up with M. Micallef Art Collection No7 Lace and I took L`Eau Guerriere Parfumerie Generale.
    Last edited by MiamiRobbie; 24th June 2014 at 07:22 PM.

  19. #19
    hednic's Avatar
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    Default Re: Osswald New York

    Absolutely agree. Today I received 12 free official carded samples included with only one fragrance that I purchased and received today, which Clement special ordered for me. Wonderful first class service!
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals don't warrant or deserve other individuals' acknowledgement or respect.

  20. #20
    kumquat's Avatar
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    Default Re: Osswald New York

    Yes, I was also very happy with the order I received. It came quickly and well-packed. They had something that the other shops did not.

  21. #21

    Default Re: Osswald New York

    Another plus one for them, excellent service all around every time I've ordered from them. Wonderful people as well.
    Splits!

    Roja Amber Aoud & Tom Ford Tobacco Oud --------> http://www.basenotes.net/threads/370...d-Fleur-splits

  22. #22

    Default Re: Osswald New York

    Excellent Customer Service. They make you feel welcome.

  23. #23

    Default Re: Osswald New York

    I haven't done any business with Osswald, but I really like the way they photograph the fragrances for their website.

  24. #24
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    Default Re: Osswald New York

    I've bought from Osswald NY before and they are not only super helpful and nice, very generous with samples, but also give great suggestions when you are looking for something special. Every time I talk with them I feel like they really know the fragrances they sell, their notes, how they develop over time, what they are similar to, etc.

    Their service is crazy good - one time I couldn't place an order online because the shipping address I entered didn't work (I didn't have it on that card's official list of valid addresses). Before I had a chance to use a different card or sort out the shipping address on the original card, they called me on the phone asking if they could help resolve the issue. Josie is absolutely fantastic. One time I called late Friday afternoon, minutes before they were closing, and placed an order, then continued with Josie via email about some samples I wanted to try - she's managed to put together an awesome package and got it out the door within literally 5 minutes, just to make sure the order went out to me right away. AAA customer service rating, as far as I'm concerned.

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