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  1. #1

    Default Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    How is this possible? Fragrancenet refunded ($51.48) me for the Amouage Epic woman unboxed bottle last friday because supposedly it's out of stock..B.S. then yesterday they posted more unboxed bottles of epic woman at $200 a bottle... those clowns mis-priced these bottles, and had to lie that it's out of stock.... they probably gave away a few bottles at that cheap price, but many of us got screwed over... i'm going to call tomorrow to fragrancenet to complain and i want my epic woman bottle at $51.48!
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  2. #2

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Good luck. I don't know if they'd give in.
    This isn't the first time I've heard they've done that.

  3. #3

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    I don't think you can convince or prove them that it's the old stock they are selling again.

    It's new stock and at a new rate?

  4. #4
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    yea it does sound like fishy.
    The fact that they show them in stock for 200 now is what makes it worse.

  5. #5

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Get em Change1. How good are you ? The point is that they should be doing good business. They can easily slide by this one.

  6. #6

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    If a business mis-labels or prices an item incorrectly, they are under no obligation to sell it to you at the lower price, or even at all.
    When I worked in retail, the famous Boots Cash Chemist case came to my aid on more than one occasion.

    Certainly FragranceNet's alleged business practice in this instance stinks, but I think the only recourse you have against them is to deny them your business in the future. Unless, of course, you can prove they intended to engage in misleading conduct, and it wasn't an honest mistake.

  7. #7

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    In that case, i would appreciate fragrancenet admitting that they mis-priced it and refunded everyone... and not lie that its out of stock... some bottles were sold at the cheap price....


    Quote Originally Posted by timdoeswell View Post
    If a business mis-labels or prices an item incorrectly, they are under no obligation to sell it to you at the lower price, or even at all. That's how it is in Commonwealth nations, anyway. When I worked in retail, the famous Boots Cash Chemist case came to my aid on more than one occasion.

    Certainly FragranceNet's alleged business practice in this instance stinks, but I think the only recourse you have against them is to deny them your business in the future.
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  8. #8
    hednic's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Just spend your money elsewhere and deny them your business.

  9. #9

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    This what fragrancenet sent me:

    "We apologize that the following item(s) are out of stock and have not been included in this shipment. We will inform you when the item(s) are back in stock and available for purchase. You will be issued a credit."

    It's back in stock and they did not inform me!
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  10. #10
    Dependent naylor's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Yes, I noticed this today too. My first thought was that they got more in stock and decided to jack the price up after how quickly the first batch of these things sold ... but this theory could be plausible as well. Either way, it definitely sucks.

  11. #11

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Companies have such difficulty in telling about their mistakes.

  12. #12
    Dependent Wheatstraw2's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by change1 View Post
    How is this possible? Fragrancenet refunded ($51.48) me for the Amouage Epic woman unboxed bottle last friday because supposedly it's out of stock..B.S. then yesterday they posted more unboxed bottles of epic woman at $200 a bottle... those clowns mis-priced these bottles, and had to lie that it's out of stock.... they probably gave away a few bottles at that cheap price, but many of us got screwed over... i'm going to call tomorrow to fragrancenet to complain and i want my epic woman bottle at $51.48!
    another gray market success story

  13. #13

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Normally a company will not refund you and keep the payment for shipment as soon as it arrives. They refunded you clearly because it was a error on their part. They should be held liable.
    Is the juice worth the squeeze?

  14. #14
    Basenotes Member itaos's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    It would be nice if they honored the price mistake or at least offer a discount, but unfortunately they have no obligation to do so. Best of luck getting this resolved.

  15. #15
    Dependent rubegon's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    If they made a pricing mistake, why should they be expected to sell it at a loss? It would be very nice of them if they did, but really - how is anyone harmed by not getting to buy a bottle of perfume at 80% off? How can they be liable for anything if they didn't cause any harm?

    I got my Epic Woman refunded too. I'm just happy that I got one of the bottles I ordered at a very good price.

    I say cut them some slack. They are a discount retailer and must have pretty thin margins. I think it's unfair to expect them to honor a $150 pricing error.
    - - - - - - - - - - - - -

  16. #16

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    If i was you i would not complain either... you got one at the cheap price... many of us got played...



    Quote Originally Posted by rubegon View Post
    If they made a pricing mistake, why should they be expected to sell it at a loss? It would be very nice of them if they did, but really - how is anyone harmed by not getting to buy a bottle of perfume at 80% off? How can they be liable for anything if they didn't cause any harm?

    I got my Epic Woman refunded too. I'm just happy that I got one of the bottles I ordered at a very good price.

    I say cut them some slack. They are a discount retailer and must have pretty thin margins. I think it's unfair to expect them to honor a $150 pricing error.
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  17. #17

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by rubegon View Post
    If they made a pricing mistake, why should they be expected to sell it at a loss? It would be very nice of them if they did, but really - how is anyone harmed by not getting to buy a bottle of perfume at 80% off? How can they be liable for anything if they didn't cause any harm?

    I got my Epic Woman refunded too. I'm just happy that I got one of the bottles I ordered at a very good price.

    I say cut them some slack. They are a discount retailer and must have pretty thin margins. I think it's unfair to expect them to honor a $150 pricing error.
    Try asking change1 what the harm is.
    Is the juice worth the squeeze?

  18. #18
    Dependent heperd's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    You are wasting your time. This happens every time fragrancenet has a bunch of expensive frags at a huge discount. There is a run on the site, several days later multiple peoples payments are refunded, multiple complaint threads ensue.....

    You missed out on the sale. Get over it.

    http://en.wikipedia.org/wiki/K%C3%BCbler-Ross_model
    Want to trade - Chanel Platinum Egoiste for Dior Eau Sauvage...
    http://www.basenotes.net/threads/394...82#post3308582

  19. #19

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    There was no sale....someone fat fingered the price while typing....


    Quote Originally Posted by heperd View Post
    You are wasting your time. This happens every time fragrancenet has a bunch of expensive frags at a huge discount. There is a run on the site, several days later multiple peoples payments are refunded, multiple complaint threads ensue.....

    You missed out on the sale. Get over it.

    http://en.wikipedia.org/wiki/K%C3%BCbler-Ross_model
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  20. #20

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by change1 View Post
    How is this possible? Fragrancenet refunded ($51.48) me for the Amouage Epic woman unboxed bottle last friday because supposedly it's out of stock..B.S. then yesterday they posted more unboxed bottles of epic woman at $200 a bottle... those clowns mis-priced these bottles, and had to lie that it's out of stock.... they probably gave away a few bottles at that cheap price, but many of us got screwed over... i'm going to call tomorrow to fragrancenet to complain and i want my epic woman bottle at $51.48!
    What you should have done was to have informed them of the possible error you noticed. That a 200 dollar bottle of fragrance was going for 50.. Thats what I would have done. These discount websites really do have thin margins, and I would feel bad taking advantage of an error on their part.

  21. #21

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    They do that often. For me a refund is not good at all, because i won't get my federal tax fee refund.

  22. #22
    Dependent rubegon's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by Scentologist View Post
    Try asking change1 what the harm is.
    I thought that's what I was doing. Harm = damage. How is anyone worse off after than they were before they missed out on a price error?
    - - - - - - - - - - - - -

  23. #23

    Default

    It's an error. I wouldn't have sold it to you either.

  24. #24

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by rubegon View Post
    If they made a pricing mistake, why should they be expected to sell it at a loss? It would be very nice of them if they did, but really - how is anyone harmed by not getting to buy a bottle of perfume at 80% off? How can they be liable for anything if they didn't cause any harm?

    I got my Epic Woman refunded too. I'm just happy that I got one of the bottles I ordered at a very good price.

    I say cut them some slack. They are a discount retailer and must have pretty thin margins. I think it's unfair to expect them to honor a $150 pricing error.

    Again, it may not have been a pricing error at all, but a tactic to get us to their site. Retailers use similar tactics all the time. How many times have you found an item advertised at a fantastic price then driven to the store only to find out that the store is "mysteriously" out of stock on the advertised item. Many times they never even had any of the advertised item in stock, but hey, they got you into the store didn't they?

    I hate businesses that pull crap like that. I can't complain because I've never given Fragrancenet a dime of my money. I like Beauty Encounter much better for reasons like this. I don't hear the same complaints about BE that I hear about many of the other online discounters.

    - - - Updated - - -

    Quote Originally Posted by heperd View Post
    You are wasting your time. This happens every time fragrancenet has a bunch of expensive frags at a huge discount. There is a run on the site, several days later multiple peoples payments are refunded, multiple complaint threads ensue.....

    You missed out on the sale. Get over it.

    http://en.wikipedia.org/wiki/K%C3%BCbler-Ross_model
    I love the included link!!!! That's pretty messed up. Don't click on the link change1, it'll only make you madder!!

  25. #25

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    If it was an error, none of the bottles would have been shipped out.... all would have been refunded... now that i think about it... since some people got a bottle... they are doing this to get more customers.... but they should have stated the first 10 bottles is sold at 75% off....or something like that


    Quote Originally Posted by cellect View Post
    What you should have done was to have informed them of the possible error you noticed. That a 200 dollar bottle of fragrance was going for 50.. Thats what I would have done. These discount websites really do have thin margins, and I would feel bad taking advantage of an error on their part.
    My Top 10

    1. Amouage Homage Attar
    2. Serge Lutens - Muscs Koublai Khan
    3. YSL M7
    4. Serge Lutens - Ambre Sultan
    5. Chanel Egoiste
    6. 24 Gold by Scentstory
    7. Amouage Epic Man
    8. Amouage Jubilation XXV
    9. Bond No. 9 New York Oud
    10. Serge Lutens - Chergui



    "A beautiful fragrance to the nose is like good jazz music to the ears, great food to the mouth, and Megan Fox and Jessica Alba to the eyes..."

  26. #26

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Calling them seems like a good idea. Good luck!

  27. #27
    Dependent Rev320's Avatar
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    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    I received 4 out of the 6 Amouages I ordered. As mentioned in the previous thread Change1 started they sent me Lyric Woman instead of Lyric Man. You'll even notice the picture on their website for Lyric Man is actually Lyric Woman.

    I decided to keep the bottle since it was such a good deal. I contacted Fragrancenet to ask since they sent me the incorrect product if I could buy Lyric Man at the original price of $51.48. They stated they would not make the price correction even though they sent the wrong product but I could send the wrong one back first then they would send the correct one. Well with it being so low in stock I rather not send it back and risk not having either one. I spoke with a supervisor and she stated they could not make the price change.

    Still happy about the deal I got and now my wife has Lyric Woman and Memoir Woman.

  28. #28

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by Wheatstraw2 View Post
    another gray market success story
    Yes, I'd say getting a 100ml Amouage for $51.48 is a great success. That's what, $250 in savings?

  29. #29

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    I've bought from them before...they are a little shady. They had Creed MI on their website for almost $20 more that they were also selling it on EBAY...Free shipping on EBAY. Same company, same Fragrance, but I bought their EBAY offering and saved $20. If I hadn't seen it till after I ordered I'd have been pissed..
    Amouage Epic Woman for under $100 is either fake or a typo...since they balked on selling it, I'm betting a typo.

  30. #30

    Default Re: Fragrancenet: Amouage Epic woman unboxed refunded because it's out of stock..a LIE!

    Quote Originally Posted by Danielstripedtiger View Post
    I've bought from them before...they are a little shady. They had Creed MI on their website for almost $20 more that they were also selling it on EBAY...Free shipping on EBAY. Same company, same Fragrance, but I bought their EBAY offering and saved $20. If I hadn't seen it till after I ordered I'd have been pissed..
    Amouage Epic Woman for under $100 is either fake or a typo...since they balked on selling it, I'm betting a typo.
    eBay and web site prices are almost always different for most businesses. This accounts for coupon codes and such.
    Other than for supermarkets and petty amounts, contrary to popular belief and as mentioned by another member, once a business realizes a pricing error, they can stop and there is no obligation to sell the item. A paltry discount or a gift may be offered instead. Clerical errors of much larger amounts happen all the time in big businesses and are understood as such.

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