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  1. #61

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    I keep coming back to this thread to see where this is heading to.

    I can only say IMHO that DanielPlainview is much more interested in getting noticed, being talked about and causing a useless discussion more than in the love for fragrances.

    This is a stupid thread once again!

    ====> LOVE AND PASSION (for fragrances) <=== that's what we have and want to talk about!

    Thank you!

    TLS

  2. #62

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    I don't give a darn about getting noticed. I don' t understand why a few specific basenoters seem so angry with some of my posts. They take it personally. It is very personal for them. But I never meant it to be. It is like they feel challenged or something. They are the problem, not me.

    To me, loving perfumes is part of my attitude towards life. Loving perfumes is more than discussing new releases or discussing the pyramyd of notes of Aventus or discussing which batches of aventus are the best ones. Perfumes affect us as persons, as social beings, as humans. And I don´t see why we shouldn´t talk about these things too.

  3. #63
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Lets just say I'm not your average.

  4. #64
    Basenotes Institution dougczar's Avatar
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    I like the really cute sales associates.

  5. #65

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by TLS View Post
    I can only say IMHO that DanielPlainview is much more interested in getting noticed, being talked about and causing a useless discussion more than in the love for fragrances.
    That must be what this is, as I refuse to believe someone could be this willfully ignorant.

    Phrases such as "They will do anything to sell. They don't really care what they are selling, as long as they make you buy it," "I simply treat them as my employees," are as offensive, ill-conceieved and ignorant as saying "I am talking about Chinese Men's reaction to perfume. They believe it is feminine or gay."

    Opinions are fine, and the way you live your life is your business, but when you make despicable blanket statements about entire groups of people based on the most ridiculous claims, expect to be called out on them.

    It's like me saying that "I once read something from some guy named Daniel who seemed to be making gross generalization based upon unfounded stereotypes to get people talking about him. Therefore, all people called Daniel are ignorant."

  6. #66

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by dougczar View Post
    I like the really cute sales associates.

    You should ask them out. why not? You could teach them about perfumes, they could give you tenderness in return.

    - - - Updated - - -

    Quote Originally Posted by deadidol View Post
    That must be what this is, as I refuse to believe someone could be this willfully ignorant.

    Phrases such as "They will do anything to sell. They don't really care what they are selling, as long as they make you buy it," "I simply treat them as my employees," are as offensive, ill-conceieved and ignorant as saying "I am talking about Chinese Men's reaction to perfume. They believe it is feminine or gay."

    Opinions are fine, and the way you live your life is your business, but when you make despicable blanket statements about entire groups of people based on the most ridiculous claims, expect to be called out on them.

    It's like me saying that "I once read something from some guy named Daniel who seemed to be making gross generalization based upon unfounded stereotypes to get people talking about him. Therefore, all people called Daniel are ignorant."
    Are you implying that I disrespected somebody? I hope not. If you are, please explain. I've never offended a single sales agent in my entire life.

    As long as I have the detached attitude, they behave the way I want them to. Only when I show a more "vulnerable" attitude, they come up with suggestions, pushing products, etc. I had to learn how to deffend myself. They have never ever offended me, they just tried to push products. I don't hate them, I just want to avoid their attitude of pushing products. I've never found a brilliant SA.

    I don't hate SAs. I just don't like to use their services, because I don't think they suit me. They are not of any use for me. That is why, when I am with a SA, I just ask them to "please give me this, please give me that". I simplify things. It has nothing to do with prejudice. If SAs have helped you in the past, I am happy that youy can count on them. Lucky you.

  7. #67
    Basenotes Institution dougczar's Avatar
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    I had to learn how to deffend myself.
    "No thank you."

    There. That's all the self-defense training you need against a sales associate. You are now a black-belt. Wasn't so hard now, was it?

  8. #68

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by dougczar View Post
    "No thank you."

    There. That's all the self-defense training you need against a sales associate. You are now a black-belt. Wasn't so hard now, was it?



    But that is exactly what I do. I say: Thanks, but what I would really want to try is this, this and this. Could you get those for me, please?",,, and then they behave really well and stop pushing. I use detachment and politeness. I don't know why you got the impression that I was rude to these women. I am incapable of doing such a thing.

  9. #69

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by deadidol View Post
    "I once read something from some guy named Daniel who seemed to be making gross generalization based upon unfounded stereotypes to get people talking about him.
    Was this on any thread, if so did i end up missing it? Please, I beg, someone send me a link if the thread's till active

  10. #70

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by badarun View Post
    Was this on any thread, if so did i end up missing it? Please, I beg, someone send me a link if the thread's till active
    Ha! No... I was just simulating the OP's strategy of using logical fallacies and making offensive blanket statements.

    Anyhow, this has taken up too much of my energy (and really hammered my faith-in-humanity meter), so back to fragrance discussion for me -- no more danielnotes.com for me!

    As a final note in this trainwreck of a thread, I'd urge fragrance fans to be extra kind to any SA's they run into today as a way to counteract some of what's been raised here, regardless of how well/poorly they do their jobs. Being extra nice to people, and not reducing them to animals won't hurt anyone!

  11. #71

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by deadidol View Post
    Being extra nice to people, and not reducing them to animals won't hurt anyone!
    You should apply that recipe to me. Because you treat me like **it. You really do.

  12. #72

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    This is crazy and this thread should be closed.

  13. #73
    Basenotes Institution dougczar's Avatar
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    But that is exactly what I do. I say: Thanks, but what I would really want to try is this, this and this. Could you get those for me, please?",,, and then they behave really well and stop pushing. I use detachment and politeness. I don't know why you got the impression that I was rude to these women. I am incapable of doing such a thing.
    I never got that impression -- I just that I thought it was odd you said you needed to learn how to defend yourself against sales associates. If you need pointers on how to fight off 5 year old girls selling lemonade, I'm sure we could find some pointers for those "worst case scenarios" as well.

    However, you did mention giving the finger to the mean old SA lady (who I guess was pinning you down and beating you with a bottle of polo or something?)


    Quote Originally Posted by DanielPlainview View Post
    You should apply that recipe to me. Because you treat me like **it. You really do.
    somebody needs a hug...

  14. #74

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    [QUOTE=dougczar;2954154]I never got that impression -- I just that I thought it was odd you said you needed to learn how to defend yourself against sales associates. If you need pointers on how to fight off 5 year old girls selling lemonade, I'm sure we could find some pointers for those "worst case scenarios" as well.However, you did mention giving the finger to the mean old SA lady (who I guess was pinning you down and beating you with a bottle of polo or something?)

    Probably everyone here as well never got that impression either...OP has this habit of writing rude things & starting controversial, not really a BN topic and if u point it out, will go on the defensive and say "i though i was among friends" or "you treat me like **it" etc...

    Very typical...

  15. #75

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by dougczar View Post
    However, you did mention giving the finger to the mean old SA lady (who I guess was pinning you down and beating you with a bottle of polo or something?)
    This was written a long time ago by another basenoter. I merely pasted the text.

  16. #76

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by TLS View Post
    This is crazy and this thread should be closed.
    It wouldn't be the first time for a DanielPlainview thread. Or the second. He's barely been on BN for a month (under his current identity, anyway) and already has locked posts.
    "Follow your nose. It always knows." -- Toucan Sam

  17. #77
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Er, at the risk of adding something postive to the discussion... I had such good experiences at the Barney's NY & Hermes (Chicago) so much so that they kinda made up for any and all annoying episodes I've ever had with SAs in other places. I would like to add that I own neither Barney nor Hermes.
    Simplex Sigillum Veri

  18. #78

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by DuNezDeBuzier View Post
    Er, at the risk of adding something postive to the discussion... I had such good experiences at the Barney's NY & Hermes (Chicago) so much so that they kinda made up for any and all annoying episodes I've ever had with SAs in other places. I would like to add that I own neither Barney nor Hermes.
    Good one!!!

  19. #79

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    ***

  20. #80
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Folks- Saying things here is not the same as actually insulting SA's directly. Let's keep this non-contentious otherwise it will have to be closed.

  21. #81

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by heperd View Post
    I have known more about frags than 100% of all SAs I have encountered.....
    Yea and no one likes a wise ass. No one at all.

  22. #82
    Basenotes Institution dougczar's Avatar
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    This was written a long time ago by another basenoter. I merely pasted the text.
    Ah, ok.

    Anyway, I almost NEVER want or ask for help - not just with fragrances, but for anything I happen to go into a store for. By the time I walk into a store, I already know what I want. I do my own research and decide for myself which is best for me rather than rely on the sales people who may or may not know what they are talking about, may or may not work on commission, or may or may not care about me or their job, etc.

    However, last fall I went into a Neiman Marcus to get some help. I went in on the million to one chance they still had a bottle of Creed Royal English Leather. Sadly, they did not. However, the sales associate I asked actually went through the trouble of going to the back and looking, then placing about 5 phone calls to other NM stores she knew of that might have it. After all that came up empty, she took my phone number and said she could call around some more and would get in touch with me if she did find a bottle. I didn't really think there was much hope, but about 5 days later, she called me and said she found a store that had 1 bottle.

    So, while I normally do not want any help while I shop, on the rare occasion I do have a question or could use some assistance, I have found some SAs to be very helpful. I have also been hooked up with dozens of by Kilian samples from a few SAs at Saks Fifth Ave also. So, my experiences with SAs is quite positive when I do need help.

  23. #83

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    ..... when I am with a SA, I just ask them to "please give me this, please give me that". I simplify things.
    and don't we all love to have things simplified for us by those who are above us. I'm feeling kinda sympathetic towards the Chinese taxi driver right now.

  24. #84
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    You should apply that recipe to me. Because you treat me like **it. You really do.
    This made me sad..... Basenotes hug to OP

    Advice To OP - There is a distinction between a personal blog and public forum. Please refrain from starting such subjective threads, where in you characterize your personal view on certain group of people or culture. Basenotes members come from all works of life with varied thoughts and opinions, but share a common love for fragrances. Stick to the common subject, rather than stirring the pot.
    You do have the freedom to share your personal fragrance experiences and adventures, but be measured. You could have started this thread, by sharing a bad experience you had with a SA, rather you voiced your personal thought and dislike towards all SA’s.
    Philosophy: smell good, feel good

  25. #85

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by dazhel View Post
    and don't we all love to have things simplified for us by those who are above us. I'm feeling kinda sympathetic towards the Chinese taxi driver right now.

    It is not meant to be superior, but defensive. I want to isolate myself from their push-tactics.

  26. #86

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by goutam02 View Post
    This made me sad..... Basenotes hug to OP

    Advice To OP - There is a distinction between a personal blog and public forum. Please refrain from starting such subjective threads, where in you characterize your personal view on certain group of people or culture. Basenotes members come from all works of life with varied thoughts and opinions, but share a common love for fragrances. Stick to the common subject, rather than stirring the pot.
    You do have the freedom to share your personal fragrance experiences and adventures, but be measured. You could have started this thread, by sharing a bad experience you had with a SA, rather you voiced your personal thought and dislike towards all SA’s.
    And at the very least, it would help if the OP understood where to post general discussion threads.
    "Follow your nose. It always knows." -- Toucan Sam

  27. #87

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by L'Homme Blanc Individuel View Post
    And at the very least, it would help if the OP understood where to post general discussion threads.
    Guys, I listen to what the moderators tell me. I listen to the MODERATORS. You're just expressing your own personal opinions. I think very highly of you, but really, to me the word of a moderator is the word of God. Apart from that, I am agnostic to all other speeches.
    Last edited by DanielPlainview; 26th April 2013 at 12:12 AM.

  28. #88

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I like engaging with sales associates - it's the only way to find out if they know their stuff.

    They're something of a rarity, but the knowledgable and passionate SA is a valuable resource. Not only is it fun to chat with people that share a passion for the olfactory arts, but they can often guide you around their range and suggest more suitable fragrances (and hook you up with some samples because they know you'll appreciate it).

    I think it's important to demonstrate to a sales associate that you're not the type that will buy whatever is put in front of them. I don't mean by adopting a 'I know more than you' approach, but rather by communicating your interests, the notes you most enjoy, and what sort of fragrances you've liked recently.
    I find that by doing this the more knowledgable SAs will think "wow, I can discuss fragrances with someone who's into frags" and the less knowledgable ones will (hopefully) either seek out a more experienced SA for help, or leave you to your own devices.

    Owner/operators of niche boutiques (like the exquisite Jill @ Peony in Melbourne) are different, as they really do need to know their fragrances back to front, but I've also found some great SAs at Mecca Cosmetics here in Oz.

    There is one girl in the Myer Sydney CBD Mecca Store, and one most recently at the Melbourne store, who have really impressed me with their knowledge. They didn't push me, but rather they let me look around at my own pace for about 30 minutes, chatting with me about fragrances in general, bringing me fragrances that I may not have tried, or asking some follow up questions that seemed educated, thought-provoking and appropriate.
    They don't push the newest fragrances just because they're new - Amyris Homme is the new MFK @ Mecca, and it barely got mentioned because I said that I'm not a fan of prominent iris in fragrances.

    I guess I'd suggest that people don't write off all SAs because of a few bad experiences. I agree with you that pushy people can really ruin a shopping experience, but when you find a sales rep with whom you really click, you'll find that shopping at a brick and mortar store can be more enjoyable than shopping online.

  29. #89

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Danielplainview,
    I About spit out my beer when i read your comment " i treat them as my employees"! Hilarious!

  30. #90
    treeman5823
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    A sales associate recently made me a copy of the CFSS (Certified Fragrance Sales Specialist) study guide for aspiring salespeople, and little of the literature is valuable or accurate. Most of it deals with the 'art of selling' and the relationship between perfume and sex (bullsh*t, by the way). In a nutshell: SAs are just doing their job, and don't necessarily believe in the the principles they employ.

  31. #91
    Dependent heperd's Avatar
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by dougczar View Post
    Ah, ok.

    Anyway, I almost NEVER want or ask for help - not just with fragrances, but for anything I happen to go into a store for. By the time I walk into a store, I already know what I want. I do my own research and decide for myself which is best for me rather than rely on the sales people who may or may not know what they are talking about, may or may not work on commission, or may or may not care about me or their job, etc.

    However, last fall I went into a Neiman Marcus to get some help. I went in on the million to one chance they still had a bottle of Creed Royal English Leather. Sadly, they did not. However, the sales associate I asked actually went through the trouble of going to the back and looking, then placing about 5 phone calls to other NM stores she knew of that might have it. After all that came up empty, she took my phone number and said she could call around some more and would get in touch with me if she did find a bottle. I didn't really think there was much hope, but about 5 days later, she called me and said she found a store that had 1 bottle.

    So, while I normally do not want any help while I shop, on the rare occasion I do have a question or could use some assistance, I have found some SAs to be very helpful. I have also been hooked up with dozens of by Kilian samples from a few SAs at Saks Fifth Ave also. So, my experiences with SAs is quite positive when I do need help.
    This sums up my experiences also.
    Want to trade - Chanel Platinum Egoiste for Dior Eau Sauvage...
    http://www.basenotes.net/threads/394...82#post3308582

  32. #92
    Super Member PEARL's Avatar
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    In my own experience fragrance SA's tend to fall into one of three categories based on their own relationship with fragrances, their ability to provide customer service and how they view customers.

    The bad-a bad fragrance SA are those that just happen to work at the fragrance counter. They don't have a relationship with fragrances, and worse, they suck at customer service in general. They tend to look at customers as either immediate buyers or time wasters. These are the ones that will push frags, and when you ask for a second or third frag to try they become frustrated that you aren't buying and loose interest in you as a customer. They behave as if you asked them for a squirt or sample out of their own personal bottle. 85%. These are the ones that I attempt to avoid, even when I do decide to purchase something I go find someone else who can provide better customer service attitude and purchase the frag right in front of them, no matter how small the commish may be, I refuse to give this type my business.

    The good-these are those SA's that may or may not have a relationship with frags, and honestly they don't need to as they have excellent customer service skills. They understand that some people are just shopping, and not necessarily buying, but at any rate they do all they can do to provide good customer service. 10%. These are the type that usually are able to learn from knowledgeable customers and become even better at their craft.

    The great- theses are those fragrance SA's that enjoy fragrances, those that are able to ask questions about your preference in notes, types and what frags you may have. These are those that not only understand when you say to them "let me walk around with the scent on for a bit, to see how it develops", they may actually suggest it. They are the ones that, IME, offer samples, will take and exchange contact info, will call to let you know when new stuff is in, etc.. These are the ones like the girls at the Guerlain counter at my local NM. Whenever I go to NM to do fragrance testing/buying I go get one of them regardless of what counter I want to patronize, because I know that they will provide an excellent experience.

  33. #93

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Why not listen to a sales person's advice? Listen and act on what you feel like. Barneys downstairs in NYC has a guy I know for over 10 years and I always buy on his advice, just giving him notes I want - he gives me choices - some of the best buys I made....and yes I get 12-15 samples with my purchases )

  34. #94

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I love my SA Neiman Marcus. Dont care much not being very knowledgeable about fragrances. All that matters is I'm a valued customer and a good patron to their store. I just call on a whim and I'm mailed whatever samples I want. If you find a good SA keep in contact with them.

  35. #95

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    I believe SAs exist for a reason: selling the largest amount of perfume in the shortest period of time. They will do anything to sell. They don't really care what they are selling, as long as they make you buy it.
    Agree with you majorly, though there are a few exceptions to this, just like there are exceptions to every aspect in life.

  36. #96

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by fraghead93 View Post
    Agree with you majorly, though there are a few exceptions to this, just like there are exceptions to every aspect in life.
    When I say "French people speak french", it doesn´t mean that EVERY french person actually speaks french. Some french people only speak other languages. But the vast majority of french people does speak french. So my affirmation is correct. Even the theory of relativity is being disputed now (the speed of light varies in the vacuum). We don´t live by absolutes. But we CAN and we SHOULD make inferences about the world.

  37. #97

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by Primrose View Post
    In my experience, it varies from store to store and from person to person.

    Some SAs are wonderful; some are horrible.

    Generalisation is a logical fallacy.
    Close thread......

  38. #98
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    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by frostyicy View Post
    Close thread......
    If only we were so lucky...

  39. #99

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    I like to talk to cute sa about perfume. Where I live, small Midwestern town, I doubt there are many male customers who know about perfumes.

    The ones I've talked to have been very nice and not pushy in selling me things at all. And I'm someone who feels slightly self conscience about window shopping but let's face it, I'm not paying retail price for fragrances when there is amazon prime.

  40. #100
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I really don't think DanielPlainview is out of line. You people are acting as if there is something wrong with asking an SA to get you something. That's what they are there for. Just because he is direct and to the point with his requests does not mean he is being inhumane or rude to the SAs'. This is just the way he chooses to shop. Ppl are waaay to sensitive nowadays. It's not like he's smacking the SA around and screaming at them, he's JUST SHOPPING! I got yer back DanielPlainview.

  41. #101

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Thanks Timmy! Some people here at the board are very aggressive.

  42. #102
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I only deal with SA's when I need a sample or will buy a fragrance at a discount. Otherwise I buy my samples and frags online.

    I respect that 95% of all SA's at a frag store are NOT into frags, they are just there to collect a paycheck. Therefore it's my choice to avoid them as much as possible, unless it's a very nice looking woman of course

    We have a few special stores with niche stuff and at those I know and expect the SA will know a little bit more in depth about the few frags they sell. If they act like they know, I might return to buy there. If not, I'm not returning.
    Regards
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    Now with 418 unique bottles in my collection

  43. #103
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I'm sure that there are plenty of knowledgeable and helpful SAs out there, but the last couple of times I went out with my sister to look for a new perfume for her it was like pulling teeth and in the end I found a new fragrance for her from my knowledge of her likes, leaving her with a short list to test, from which she bought and happily used two.

    It really isn't appropriate for a sales assistant, when talking about scent with a customer to talk to them condescendingly and in that 'I know you're a deaf old lady so I'll talk to you loudly and clearly' way, but that's what we got from several SAs on the same trip. This also included one who asked what my sister chose as her scent to date (Miss Dior and Balmain de Balmain) and said, 'Right, so the sort of perfume that you like is clearly very strong perfume. You need to buy Chanel No 5 or this CK One.'

    Now, not only do neither Chanel No5 or CK One bear any resemblance to either of the scents that she does like, but they bear no resemblance to each other in make up, strenth, price or longevity either, so it really makes me wonder why someone with that complete lack of knowledge should be put in a position of selling perfume she really has no skill at. Surely anybody who had even the slightest bit of knowledge about perfumes would at least use the notes in the scent that the customer already liked to pick up on type of scent and recommend similar types, even if off a cheat sheet? The two scents that you have said you already like have lots of green notes, so we'll recommend something else to test that has plenty of green notes too?

    BTW all it took to find her a new scent was to take the bottle of No5 away and replace it with a No19.
    'I suggest we learn to love ourselves before it's made illegal.'

  44. #104

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by timmy-j View Post
    I really don't think DanielPlainview is out of line. You people are acting as if there is something wrong with asking an SA to get you something. That's what they are there for. Just because he is direct and to the point with his requests does not mean he is being inhumane or rude to the SAs'.
    Perhaps you missed the fact that he treats them as if they're HIS employees, which they're not. Or maybe the fact that he's never listened to a single word one of them has to say. That's rude.
    "Follow your nose. It always knows." -- Toucan Sam

  45. #105

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Quote Originally Posted by L'Homme Blanc Individuel View Post
    Perhaps you missed the fact that he treats them as if they're HIS employees, which they're not. Or maybe the fact that he's never listened to a single word one of them has to say. That's rude.
    I've never listened to a single word because they never had the chance to utter a single word. I simply said I wanted to try out this and that and this and that and they understood that I did not want any direct suggestion from them. I was merely trying out the perfumes that were on my list.

    If people ask me something, I will certainly reply in a polite manner, as long as the question is polite. But the SAs I dealt with did not make questions to me.

    I treat them as my employees, which means I treat them really well. My employee (a cleaning woman, the only employee I have) loves me and treats me like a personal friend.

    You presume too much. You want me to be a bastard, which I am not.

  46. #106
    salim96's Avatar
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    By far the best SA assitance I had was in Urban Retreat, Roja Haute Perfumerie
    The staff are so well educated and pefume oriented.
    The worst is that I got from Paris Gallery (a beauty and cosmetics chain). They always
    Try to push me to buy, i just hate it but in the other hand, this is my favorite store
    so I can not avoid going there.

  47. #107

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    My best SA experience - of which I've had many - was at a Sephora. This was before I joined basenotes, so I had no clue what I was doing or what I was looking for. I made sure I went there when they'd be the least busy. I was friendly. The SA was a lovely woman in (I'm guessing) her mid 20s. She pointed out a few best sellers, but it became clear that wasn't the way to go, so she took a different approach, introducing me to different kinds of scents in order to figure out what style I liked. I ended up sampling a lot, and she sent me home with around 4 or 5 samples.

    As we were wrapping it up, I asked her if there was anything that doesn't really sell well but should. In other words, was there a hidden gem that she couldn't believe more guys weren't buying. She said something like "Oh, yeah. Hang on." She fetched a bottle of Gucci Pour Homme II and said "If I smelled THIS on a guy? ...wow."

    Sales assistants are people. Treat them with respect and good things can happen. Even now that I know what I'm doing and I tend to only go to a fragrance counter when I know what I want, I still like getting opinions from the SAs if they're friendly. There's a guy who works at the Sephora near me who has impeccable taste. He's a younger guy, really friendly. If he's around, I like getting his opinions.

    I've had lots of great experiences with SAs. The people at the Bond counter at Nordstrom have been awesome. My favorite experience there was when the SA working there that day was new and had no experience with Bond at all. It was actually great. It was in the evening on a week night and the store was dead. We easily killed a half hour - maybe even an hour - sniffing our way across the line. She made me a sample of Andy Warhol and Brooklyn.

    We all want to be treated with kindness and respect, right? The easiest way to make that happen is to TREAT OTHER PEOPLE WITH KINDNESS AND RESPECT. SAs are people too. They're working retail to pay the bills, and they're often not particularly well paid. Be respectful and treat them kindly.
    "Follow your nose. It always knows." -- Toucan Sam

  48. #108

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I've had good to very good experiences with the SAs at Neiman Marcus NorthPark and the now-departed Barney's in Dallas. They've been uniformly helpful and supportive. They keep track of what I like and buy and offer new alternatives based upon my likes and prior purchases. They're always generous with samples, even to the point of making new ones for me (recently some Clive Christians for example, which I hadn't even asked for--she just remembered that I had bought the X for Men some months before). They also have done a nice job of letting me know of new releases and sending samples of them.

    I am grateful for my SAs; they have been very helpful over the years on many levels.

    - - - Updated - - -

    Quote Originally Posted by PEARL View Post
    In my own experience fragrance SA's tend to fall into one of three categories based on their own relationship with fragrances, their ability to provide customer service and how they view customers.

    The bad-a bad fragrance SA are those that just happen to work at the fragrance counter. They don't have a relationship with fragrances, and worse, they suck at customer service in general. They tend to look at customers as either immediate buyers or time wasters. These are the ones that will push frags, and when you ask for a second or third frag to try they become frustrated that you aren't buying and loose interest in you as a customer. They behave as if you asked them for a squirt or sample out of their own personal bottle. 85%. These are the ones that I attempt to avoid, even when I do decide to purchase something I go find someone else who can provide better customer service attitude and purchase the frag right in front of them, no matter how small the commish may be, I refuse to give this type my business.

    The good-these are those SA's that may or may not have a relationship with frags, and honestly they don't need to as they have excellent customer service skills. They understand that some people are just shopping, and not necessarily buying, but at any rate they do all they can do to provide good customer service. 10%. These are the type that usually are able to learn from knowledgeable customers and become even better at their craft.

    The great- theses are those fragrance SA's that enjoy fragrances, those that are able to ask questions about your preference in notes, types and what frags you may have. These are those that not only understand when you say to them "let me walk around with the scent on for a bit, to see how it develops", they may actually suggest it. They are the ones that, IME, offer samples, will take and exchange contact info, will call to let you know when new stuff is in, etc.. These are the ones like the girls at the Guerlain counter at my local NM. Whenever I go to NM to do fragrance testing/buying I go get one of them regardless of what counter I want to patronize, because I know that they will provide an excellent experience.
    PEARL has articulated it well; the great and good ones are out there, and the good ones have potential to become great ones. Don't ever dismiss an SA simply because he or she works in that position.

  49. #109
    Renato's Avatar
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I might not be married if not for the wise advice of a female SA (her recommendation -Kiton Men).

    That same SA also explained LAYERING to me, which later turned out to be exactly what Grant had written in the FAQ section - and that explanation has nothing to do with the way the term is frequently misused around here.

    Ignore SAs at the peril of one's long term happiness.
    Cheers,
    Renato

  50. #110

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    The argument is pretty cut and dry to me. Salespeople in fragrance shops = knowledgeable. Salespeople in shops with more than just fragrances = somewhat knowledgeable. For me, I depend on my own research, but I love gauging a salesperson's excitement or descriptions over what they have in stock, especially new items, because often the salesperson will be completely different from you and have a completely different POV. Personally I love salespeople who are not knowledgeable because i love seeing what little bits they do know stick out for them. This is especially helpful when considering new arrivals.
    "Whiff Guy" Argent
    http://whiffguy.blogspot.com

  51. #111

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    For a unkown reason SA's always want to sell me the releases. I believe the releases gives more money gain than a classic scent. Always when i ask for a old scent, even if they have it, they ask me: "do you already know the new..."
    Last edited by voidvader; 27th April 2013 at 08:38 AM.

  52. #112

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Like most others in this thread, I've gotta say that I've had my fair share of both fantastic and awful SAs, and in the end it really has just come down to finding the right person at the right time. When I first started out, I would nonchalantly walk about the fragrance counters at the Macy's in my city's mall, and it was there that I had my first real experience talking with an SA about fragrances and which direction I should take. It was a pleasant experience in retrospect, but she wasn't really that knowledgeable when it came down to picking out notes or even distinguishing perfumes. Upon walking into the store during that particular visit, I smelled a familiar scent, Polo Black (I knew because my statistics professor wore it), and another lady came in inquiring about the scent at the doorway. I told her that I believed it to be PB - the SA, however, disagreed, even when I sprayed the Polo for all three of us to decide (the other customer agreed with me instantly). So, while she was pleasant, she wasn't really at the top of her game.

    A few months later, I visited the Neiman Marcus in Tampa, and was thrilled to finally get to test some of the Creeds and Tom Ford Private Blend line. To say that the SA there was insightful would be an understatement. I stayed in the store for no less than 45 minutes just discussing and testing different fragrances. She introduced me to several lines I had yet to test or even hear of, and just walked around the displays admiring some of the less common perfumes in retail locations. She encouraged testing perfumes on my skin, picked out various notes for me, and was overall a joy to converse with.

    Overall, I've had both good and bad experiences. In my seemingly endless quest for the right vetiver fragrance, I've even had to explain what vetiver was to some of the younger SAs in places like Sephora, and at times have had SAs advise me upon which notes to take caution with when looking for natural ingredients. You win some, you lose some, but to say that all SAs are practically worthless is rather unfair to those who take pride in what they do for a living.

  53. #113

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I am wary of their motives, that is to sell, but some can be knowledgeable.

  54. #114
    Basenotes Junkie
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    In the UK, unless you are fortunate enough to have a Harvey Nichols or Selfridges etc nearby, you are either limited to purchasing online (what I tend to do) or buying from places such as Boots (chemist/pharmacy) or somewhere like The Perfume Shop. At the latter two, I have never found the SAs to be especially knowledgeable but am fortunate that they generally will ask if you need any help and if the answer is "No, thank you" they will go back to what they were doing. As a general rule, I like to go to such establishments already knowing what I want to buy, or at least try. I too disagree with the OP's initial sentiment, which he seems to have retracted gradually as the thread progressed. Essentially, I always try to treat others as I would like to be treated myself.

  55. #115

    Default Re: I've Never Listened To A Single Word by A Sales Associate

    Quote Originally Posted by DanielPlainview View Post
    Some sales women are dragon ladies!

    Scary, very scary.
    Ah. Got it.

    You have issues with your own masculinity. Bless.

  56. #116

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I'm not a big fan of SA's myself, but the OP is being a little extreme...
    Are you not entertained??? Is this not why you are here??

  57. #117
    Dependent martinijo's Avatar
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Can't believe I've missed out on another Daniel Plainview thread.
    I should be more attentive...
    For what it's worth "I've never listened to a single word by a sales associate" sounds pretty reasonable to me.

  58. #118
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    Default Re: I've Never Listened To A Single Word From A Sales Associate

    Funny, relevant to this thread, I happened into a major department store and began perusing the fragrance section. SA was helping another customer, but saw me sampling the Eau de Cartier Concentree and, after she was finished, came over to offer a paper tester sprayed with Luna Rossa by Prada. Now, I didn't find it much to write home about, but it was at least in the same realm as the Eau de Cartier, so I had to give her props for that. After, she was super helpful seeing if they had the original Eau de Cartier in the store and tracking down a bottle to allow me a sample. +1 for the SAs.

    Next, I ventured into a Saks Fifth Avenue, where the SA was pretty distant and not particularly knowledgeable - had a hard time understanding what I meant when I said I wanted to know if they had the Hermes Eau de Pamplemousse Rose, not the Concentre. (Maybe she could sense the fact that I don't make anywhere near enough money to shop at Saks Still, it didn't ruin the experience for me. I tried to make some small talk with her while I sampled, and politely thanked her for her help when I left. Didn't leave me with a bad taste in my mouth, because I still accomplished what I'd set out to do - sample some scents I hadn't smelled before. Don't understand, therefore, why SAs would be such a bother to people. If you get a pushy one, which does happen from time to time, a polite but firm, "No, thank you, I'm really just looking around at the moment," usually does it, and I've just always been of the mindset that it's a little austere of me to begrudge an SA for trying to make a sell - it is their job, after all.

  59. #119

    Default Re: I've Never Listened To A Single Word From A Sales Associate

    I think it depends where you buy your fragrances ? Where I live there is 2 stores that have a both designer and niche fragrances the most upmarket store the sales assistants are rude spoken and practically pounce on every customer not giving you time to look round. And the other I always get warm and friendly service.

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