We all buy fragrance. Some of us spend quite a good deal on fragances.
We buy fragrance from discount e-tailers to boutique counters from luxury department stores. We pay and expect to receive the item we bought in the expected condition.
Good customer service brings customers back again. This is important for sellers of consumables, such as food and perfumes.
This short clip talks about the main points of good customer service that can benefit any business from restaurants to luxury fragrances: