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  1. #1

    Default On customer service

    We all buy fragrance. Some of us spend quite a good deal on fragances.

    We buy fragrance from discount e-tailers to boutique counters from luxury department stores. We pay and expect to receive the item we bought in the expected condition.

    Good customer service brings customers back again. This is important for sellers of consumables, such as food and perfumes.

    This short clip talks about the main points of good customer service that can benefit any business from restaurants to luxury fragrances:

    "No sweet perfume ever tortured me more than this." Desert Rose by Sting and Cheb Mami, Album 1999.

  2. #2

    Default Re: On customer service

    Great video. Very informative!

  3. #3
    hednic's Avatar
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    Default Re: On customer service

    They should have fired the chef - peas mixed in the pasta? Yuck.

  4. #4

    Default Re: On customer service

    Quote Originally Posted by hednic View Post
    They should have fired the chef - peas mixed in the pasta? Yuck.
    LOL! Here is an article on return policies and customer loyalty. Some companies lose business over a $35 item.

    For instance some stores will re-charge a customer to ship out an item to replace an incorrect item. This means the customer takes financial responsibility for the company error.

    http://business.time.com/2012/09/04/...for-retailers/
    "No sweet perfume ever tortured me more than this." Desert Rose by Sting and Cheb Mami, Album 1999.

  5. #5

    Default Re: On customer service

    I use this video in staff training for customer service:


  6. #6

    Default Re: On customer service

    Great video! I truly feel sorry for staff who must enforce the rules that are not customer-friendly.
    "No sweet perfume ever tortured me more than this." Desert Rose by Sting and Cheb Mami, Album 1999.

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