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  1. #1
    CologneFan85
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    Angry Yet ANOTHER HORROR story from...

    Fragrancenet...UGH! I know that there are so many post of these guys but I have to share my newest complaint here." I have not been on these boards in a long time" made me want to get back on and share that bad lol.


    So on Dec 2nd I had ordered some Aventus from fragrancenet, they took a week to process the order then told me it was shipping a few days ago or so. Well the shipping hasn't updated and its been in some fed ex surepost in Allentown Pa . its already the 14th and still nothing...the est delivery date is for the 20th btw and I PAID for fast delivery. Again slow shipping and slow order processing after PAYING for 3 day shipping.

    So on the 4th I order two more colognes and I get a email a few days after saying its in "the warehouse" well on the 9th I get a email saying that one of my orders is out of stock and that I will be refunded, and that my other cologne will still ship out. Again no updates and its the 14th...and still NO REFUND! I doubt that I will even get the other cologne that was shipped anytime soon being that the tracking on this one says est date the 27th now. Makes me mad that it says in stock when I ordered too!

    IM SICK OF THE BS FROM FRAGRANCENET! For now on im buying in store only lol man oh man also the emails ive sent get nowhere just automated bs. Even after calling on my refund they simply say it takes days before it gets refunded...but its been a week.

  2. #2
    hednic's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Sorry to hear about your awful experience. Ever since Fragrancenet started to use a mail consolidator service to cut their costs which takes a long time to get to your domicile through the USPS I have greatly cut down my purchases from them. There are less frustrating options out there IMO even if the savings with Fragrancenet are big.
    (1601)
    Last edited by hednic; 15th December 2013 at 12:45 AM.
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  3. #3
    CologneFan85
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    Default Re: Yet ANOTHER HORROR story from...

    AH well that makes more sense now...I have not ordered from them in a long time. But its still no excuse.

  4. #4
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    Default Re: Yet ANOTHER HORROR story from...

    I don't think I will buy from them anytime soon..
    o ordered a Tauer sample set from overseas and got it in 8 business days..
    Shame Bro..
    They should offer you some type of discount..

  5. #5

    Default Re: Yet ANOTHER HORROR story from...

    I've never had any problems with their Fedex SmartPost shipping option... usually takes 5-6 days for delivery from the time I order, and I live in NorCal.

    I'm sure the delivery issues have more to do with the holiday season. I won't be ordering anything from them during this busy season either, but I certainly will in the New Year when everything normalizes again.

  6. #6
    Dependent pluran's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    If that's horror the world just got a lot better.

    Never had a major problem with them, btw. Mainly just little stuff that required some extra time and good communication.

  7. #7
    CologneFan85
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    Default Re: Yet ANOTHER HORROR story from...

    Lol well I've experienced real horror stories while in the military since 02. But that's another issue...anyways when I pay for a certain shipping I expect that service . Also to have my card refund in a timlely matter

  8. #8
    Basenotes Institution dougczar's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Wow, sorry to hear about your bad experience. I have ordered from them quite a few times, and other than being a little slow, I always had a good experience. That is bad if you pay extra for 3-day shipping.

  9. #9
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    Redneck Perfumisto's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by dougczar View Post
    Wow, sorry to hear about your bad experience. I have ordered from them quite a few times, and other than being a little slow, I always had a good experience. That is bad if you pay extra for 3-day shipping.
    My only bad experience in 5 years has been crushed samples once. Their packing used to be abysmal, but I never lost a bottle. I will continue to buy from them. They are 100% reliable where it counts - on the authenticity of their merch. I've gotten great discontinueds and very hard-to-find items through them. They don't lie about having stuff they don't have - they just have a lot of dysfunction in keeping up with burst buys.
    * * * *

  10. #10
    Basenotes Junkie
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    Default Re: Yet ANOTHER HORROR story from...

    Sounds like a 1st world problem to me for sure

  11. #11

    Default Re: Yet ANOTHER HORROR story from...

    That really is poor customer service.


    Quote Originally Posted by timmy-j View Post
    Sounds like a 1st world problem to me for sure
    When you live in the First world, it's just a regular problem.
    for swap/sale:



  12. #12
    hednic's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by Redneck Perfumisto View Post
    they just have a lot of dysfunction in keeping up with burst buys.
    Yes, that seems to be a major problem.
    (1640)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  13. #13

    Default Re: Yet ANOTHER HORROR story from...

    Terrible experience. I try to use Lucky Scent for mail order. They're not only reliable, they're so helpful with my sample requests, gladly making changes and doing all they can to assist. I tried them when I saw they were voted #1 by BN. They sure are.

  14. #14
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    Default Re: Yet ANOTHER HORROR story from...

    I do miss being able to order from Luckyscent.

  15. #15
    CologneFan85
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    Default Re: Yet ANOTHER HORROR story from...

    I normally like fragrancenet...BUT the customer service sucks! Still no refund btw

  16. #16
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    Default Re: Yet ANOTHER HORROR story from...

    Never had any problem at all with Fragrancenet. But even if I did, I don't think I'd ever take that as a cue to start paying significantly higher in-store prices because of it.

    There are just too many other discount options online that work well the majority of the time.
    Basenotes sales: By Kilian Straight to Heaven, Heeley Coccobello, Many collectible/discontinued CREEDs (Vintage Tabarome, Citrus Bigarrade, Selection Verte), Bond No. 9 Hamptons, Heeley Oranges & Lemons, L'Essence de Cerruti, Balenciaga Ho Hang Club, Reyane Insurrection, numerous popular SAMPLES! http://www.basenotes.net/threads/340...ciaga-SAMPLES!

    Offsite sales: By Kilian Straight to Heaven, Heeley Coccobello, Vintage Tabarome, Selection Verte, Citrus Bigarrade), Tom Ford Noir de Noir, By Kilian Prelude to Love, Bond No. 9 Hamptons, Heeley Oranges & Lemons, L'Essence de Cerruti, Balenciaga Ho Hang Club, Reyane Insurrection, numerous popular SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=260 and http://flacon.ambaric.net/viewtopic.php?t=626

  17. #17
    Dependent magnus611's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Ouch...that sucks...I've never has issues as I live in the state they do business from....mAn, I don't know if they're being bombarded will purchases and over burden over there because of the season Eventhough they're always busy...or it's a sales agent mistake or computer not updating as quick as it should but they should definitely credit you back on that fast shipment deal, it could be carrier mistake also (As I ordered something from banana Republic and ups , gave me an update that something extra ordinary occurred with my package..boy it took and extra week to get from their warehouse in San Francisco and when I got merchandise Shirts didn't have price tags and one shirt had white crust in collar, had to return it...bummer) and give you a freeby bottle of something worth your while. Never hurts trying ....they're great overall but theirs always a first time...it just sucks when it's you...cut them slack as I will cut slack on Banana Republic also......btw the Aventus fragrancenet carries is potent more so then direct from boutique bottles...and this is for real from experience....peace and God bless!!!!
    Last edited by magnus611; 16th December 2013 at 02:54 PM.
    "Thank GOD for the nose, for without it we would not be enjoying these beautiful created Scents" also Remember "Balance is everything and the key to appreciating "

  18. #18
    Basenotes Institution sjg3839's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Other than being kind of slow, I haven't had any problems with them as of yet. Sorry that happened to you man. I would definately call them and request a refund for the shipping.

  19. #19
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    Default Re: Yet ANOTHER HORROR story from...

    Similar problems recently from them but I have always got my refunds within a week. I now have an uneasy feeling about them truly having a fragrance when after receiving it is in the warehouse notification at least by the next day I should get a shipping number. If I don't I now expect it the order to be cancelled or an item shorted. I have steered away from them recently.
    Currently wearing: Vétiver by Christian Dior

  20. #20

    Default Re: Yet ANOTHER HORROR story from...

    Would it help to call your credit card company and tell them you want reimbursement for the bottles they don't have and the expedited shipping that didn't happen?

  21. #21
    kumquat's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    My horror story is possibly FragranceNet. Unfortunately, I can't remember who it was. But it was one of those 15% off coupons you get as you're checking out. After a long time 9mo- a year, I noticed a reoccurring bill on my bank statement for $12.99. It was for a 'shopper's discount club'. I had never joined up, as far as I knew. I called the number on the charge and found out it was because of the coupon I had clicked on. It must have been in tiny print, although I don't recall ever seeing it. So I discontinued it and eventually, my money was refunded. But, you should be on the look-out for these scam coupons. Look on your bank statements!
    Currently wearing: Aperçu by Houbigant

  22. #22
    hednic's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by kumquat View Post
    My horror story is possibly FragranceNet. Unfortunately, I can't remember who it was. But it was one of those 15% off coupons you get as you're checking out. After a long time 9mo- a year, I noticed a reoccurring bill on my bank statement for $12.99. It was for a 'shopper's discount club'. I had never joined up, as far as I knew. I called the number on the charge and found out it was because of the coupon I had clicked on. It must have been in tiny print, although I don't recall ever seeing it. So I discontinued it and eventually, my money was refunded. But, you should be on the look-out for these scam coupons. Look on your bank statements!
    Those type of scams are more frequent than one would think. Good thing you caught it when you did and got it all refunded.
    (1696)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  23. #23
    Super Member rarebear's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    They save me bucks and if I don't like the way it smells they will take it back..
    You have to cut them some slack I think.. They are not great but not that bad IMHO

  24. #24
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    Default Re: Yet ANOTHER HORROR story from...

    Not to rain on your parade as they say but isn't Neimens the only authorized dealer of Creed in US?

    Talked to Creed few years back and was told by them that the only authorized retailer of Creed is Neimens Marcus .

  25. #25
    hednic's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by steinway379 View Post
    Not to rain on your parade as they say but isn't Neimens the only authorized dealer of Creed in US?
    Nordstrom also carries Creed in the US.
    (1714)
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  26. #26
    Dependent magnus611's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by hednic View Post
    Nordstrom also carries Creed in the US.
    (1714)
    They also have other boutique like stores for example Jeffrey's in the meat packing district in NYC ..they're an authorized dealer......

    another question in regards to this thread....have you guys being receiving Men's health Magazine or Golf digest magazines etc, as an outcome of using fragrancenet (u never ask to receive these magazines..Go figure)I've somewhat enjoy This freebies but I better not get a bill for it later on , but I'm sure I won't ...I hope not cause I will break loose on some one .....lol
    Last edited by magnus611; 17th December 2013 at 02:12 PM.
    "Thank GOD for the nose, for without it we would not be enjoying these beautiful created Scents" also Remember "Balance is everything and the key to appreciating "

  27. #27

    Default Re: Yet ANOTHER HORROR story from...

    Ordered what was supposed to be Dior Homme Sport (w/ ginger...2010?) The clowns sent me the new stuff, which I already had...this was a few months back. I won't be doing any business with them in the future.

  28. #28

    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by magnus611 View Post
    another question in regards to this thread....have you guys being receiving Men's health Magazine or Golf digest magazines etc, as an outcome of using fragrancenet (u never ask to receive these magazines..Go figure)I've somewhat enjoy This freebies but I better not get a bill for it later on , but I'm sure I won't ...I hope not cause I will break loose on some one .....lol
    I've been getting both Cosmopolitan and Cosmopolitan for Latinas. Thank God for them! I'd never have figured out how to please a man without their help .

    Rumor has it you can opt out of the magazine thing by clicking something on the bottom right of your cart page.
    It takes you to a page with a form to print out and fill in with the details of your purchase. Sending that and a printout of your receipt or email confirmation to the appropriate address is supposedly means to obtaining a small rebate in lieu of the magazines.

    http://www.complaintsboard.com/compl...n-c595670.html
    http://www.basenotes.net/threads/303...s-frags-online
    Last edited by socalwoman; 17th December 2013 at 02:49 PM.

  29. #29
    Basenotes Institution sjg3839's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Yeah, I get Golf Digest every month. Too bad it goes right in the garbage.
    Quote Originally Posted by magnus611 View Post
    They also have other boutique like stores for example Jeffrey's in the meat packing district in NYC ..they're an authorized dealer......

    another question in regards to this thread....have you guys being receiving Men's health Magazine or Golf digest magazines etc, as an outcome of using fragrancenet (u never ask to receive these magazines..Go figure)I've somewhat enjoy This freebies but I better not get a bill for it later on , but I'm sure I won't ...I hope not cause I will break loose on some one .....lol

  30. #30
    Dependent magnus611's Avatar
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    Default Re: Yet ANOTHER HORROR story from...

    Quote Originally Posted by socalwoman View Post
    I've been getting both Cosmopolitan and Cosmopolitan for Latinas. Thank God for them! I'd never have figured out how to please a man without their help .

    Rumor has it you can opt out of the magazine thing by clicking something on the bottom right of your cart page.
    It takes you to a page with a form to print out and fill in with the details of your purchase. Sending that and a printout of your receipt or email confirmation to the appropriate address is supposedly means to obtaining a small rebate in lieu of the magazines.

    http://www.complaintsboard.com/compl...n-c595670.html
    http://www.basenotes.net/threads/303...s-frags-online
    SocalWoman.....Thx for being a wonderful woman ...thanks a bunch for passing this information to me....as I followed links and cancelled subscription that should of never existed....Cheerios
    "Thank GOD for the nose, for without it we would not be enjoying these beautiful created Scents" also Remember "Balance is everything and the key to appreciating "

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