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  1. #1
    Shaheen's Avatar
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    Angry I'm done with Bond No. 9

    So after a year or two hiatus from the fragrance hobby, I've been dabbling again lately. Sniffing and researching new scents, and revisiting fragrances that I sampled years ago and enjoyed but never purchased. Among other brands, I have a list of about 11 Bond scents that I would like to sample.

    Checked Scented Monkey's website, realized they no longer offer decants at all. Ok fine.

    Checked Perfumed Court's website, realize Bond No. 9 is no longer listed. Ok....

    I check Bond's website, cannot find the section to purchase samples. I've purchased samples from them before, but the option to do so is no longer available on their site.

    I do some brief research on Basenotes and discover that Bond went after Perfumed Court and possibly other online decanters and issued cease and desist orders. Alrighty then....

    I pick up the phone and call Bond's customer service number, which I believe is the NY boutique itself. I explain that I would like to purchase samples of their products, as I have in the past. Last time I sampled their products, I purchased a large bottle of New Haarlem. She informs me that they no longer offer samples. She advises me to travel to Saks to try their products. I inform her that I live in WV and we don't have a Saks in this state. She chuckles to herself, and then asks me for my city and state. I give her my info, and she confirms that there's no Saks in my state, and chuckles again. Yeah, I already knew that. Then there's like 7 seconds of silence while she waits for me to say something further. So I once again ask her if she has any solution to accommodate me, as I'm a returning customer. She advises that I drive to the closest Saks. I inform her that it's a 3.5 hour drive out of state. She says to me "sorry about your luck" in so many words, chuckles a 3rd time, and so I tell her thanks anyway and hang up.

    By scouring, strong-arming, and stripping the Internet of all samples/decants (including their official samples), Bond has purposely created a situation where I cannot easily sample any of their products. This is ridiculous. I've never had a problem sampling products from other brands. I have contacted Mugler, Hermes, Guerlain, and other companies and have always had pleasant experiences. The majority of these companies have promptly sent me samples at no charge after confirming that there's no boutique in my state, and thus no way for me to sample their products.

    Well here I am pleading with Bond to allow me to PAY THEM for these samples, and they refuse while laughing at my situation. WTF

    I know that Bond doesn't get much love on these forums, but I've always kept an open mind (err..nose) and never had a problem with them. Until now that is.

    My only real recourse is to vote with my dollar, and they won't be getting any more money from me. I'm done with 'em.
    Last edited by Shaheen; 16th July 2014 at 06:41 AM.

  2. #2

    Default Re: I'm done with Bond No. 9

    I would be a real paying customer as well and I agree 100% with you. I can't try them locally or pay for a decant online so to the hell with them.

    I guess they have endless money and don't need mine.

  3. #3

    Default Re: I'm done with Bond No. 9

    Not a very good house imo, I only found New Haarlem bottle worthy from what I have tried.

  4. #4

    Default Re: I'm done with Bond No. 9

    I own plenty of Bond, but their attitude does rub you the wrong way. I'm still curious as to their http:// scent, but I'm not about to blind buy it - I already own Aventus.

    But yeah... they're pretty damn shady in how they've been doing business. Not cool at all how you were treated.
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  5. #5

    Default Re: I'm done with Bond No. 9

    Well, before they wanted like $120 (shipping) for sending samples to Europe. F*** such company.
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  6. #6
    Dependent bigbz's Avatar
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    Default Re: I'm done with Bond No. 9

    Wow, I can't believe the only way you can sample their scents it to go to a high end department store....doesn't seem like a very good business plan to me. Like you, I don't have any place within 2-3hrs of me that would have them....and no way in hell I'd blind buy a 200-300 dollar fragrance

  7. #7

    Default Re: I'm done with Bond No. 9

    Sorry about your experience, OP. I would recommend purchasing the Bond samples from eBay. That's what I've been doing.

  8. #8

    Default Re: I'm done with Bond No. 9

    There are plenty of samples on ebay. Also you could try calling a Saks and seeing if there is a rep that is sympathetic to your situation and may be willing to send you some. Or the Bond NY boutique itself.

    Out of curiousity, if you were to find something you like from them, say if you bought a sample...Would you buy a bottle of this from Bond or Saks? Or from a grey market dealer?

  9. #9
    Shaheen's Avatar
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    Default Re: I'm done with Bond No. 9

    Ebay isn't a bad idea, but I personally won't use it under any circumstances. It's a cesspool of scammers and I refuse to contribute. There are other reasons as well, but suffice to say, I freaking hate Ebay. They are propping up the counterfeit fragrance industry and making huge profits off of it.

    Quote Originally Posted by aphexacid View Post
    Out of curiousity, if you were to find something you like from them, say if you bought a sample...Would you buy a bottle of this from Bond or Saks? Or from a grey market dealer?
    None of the above at this point.
    Last edited by Shaheen; 16th July 2014 at 06:43 AM.

  10. #10
    Dependent bigbz's Avatar
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    Default Re: I'm done with Bond No. 9

    Whoops duplicate

  11. #11
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by sidewinder View Post

    I guess they have endless money and don't need mine.
    Quite the contrary. I got a call from them offering me a buy two get the third free or something like that. Then after that didn't work they did something different which was, pay 1k and they'll send you three fragrances each season or two I forget. Needless to say no other company does this niche or designer and I believe poor sales are to blame
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  12. #12

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Preston H View Post
    Quite the contrary. I got a call from them offering me a buy two get the third free or something like that. Then after that didn't work they did something different which was, pay 1k and they'll send you three fragrances each season or two I forget. Needless to say no other company does this niche or designer and I believe poor sales are to blame
    They should find a way to make samples available to people it might help their cause. I can get the most highly regarded fragrances at basenotes from different, reputable, decant shops online, but not these arrogant folks.

    They are their own worst enemy.

  13. #13

    Default Re: I'm done with Bond No. 9

    ...congrats...!
    Currently wearing: Oud Immortel by Byredo

  14. #14

    Default Re: I'm done with Bond No. 9

    Yup, good for you!

    A few years ago when the local stockist decided to dump the line in Hong Kong the SA gave me bonbon samples of everything they had - I honestly couldn't find one I would spend money on, even at half price.
    Last edited by mr. reasonable; 16th July 2014 at 11:38 AM.
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  15. #15
    Dependent RedRaider430's Avatar
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    Default Re: I'm done with Bond No. 9

    I have gotten all my Bond samples (not that many....maybe 6 or 7) from eBay sellers who had good feedback and I never had a problem.

    If I find something I like, I buy from others here on Basenotes, Crystal Flacon or Fragrancenet.
    Basenotes sales: Many collectible/discontinued CREEDs (Vintage Tabarome, Citrus Bigarrade, Selection Verte), Helmut Lang Cuiron, Bond No. 9 Hamptons, Heeley Oranges & Lemons, L'Essence de Cerruti, numerous popular SAMPLES! http://www.basenotes.net/threads/340...EELEY-SAMPLES!

    Offsite sales: CREED WINDSOR, Vintage Tabarome, Selection Verte, Citrus Bigarrade), Tom Ford Noir de Noir, By Kilian Prelude to Love, Helmut Lang Cuiron, Bond No. 9 Hamptons, Heeley Oranges & Lemons, L'Essence de Cerruti, numerous popular SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=260 and http://flacon.ambaric.net/viewtopic.php?t=626

  16. #16
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    Default Re: I'm done with Bond No. 9

    I had been wondering why I couldn't find any samples for Bond No. 9 anywhere. This explains it. Fragrance companies should know: No samples, no purchase. Places like Surrender to Chance do the fragrance companies a great service. It's now clear that I won't buy anything from Bond No. 9.

  17. #17

    Default Re: I'm done with Bond No. 9

    Won't be missing much IMO. Not a fan.

  18. #18

    Default Re: I'm done with Bond No. 9

    They are a mixed bag, mostly bad. I had a great experience in their NY boutique...I dropped about $350, so they gave me and my family tons of freebies, including a full size tester, tshirts and lots of samples.

    Then they had the audacity to have eBay pull an authentic bottle I was selling on there.

    On the phone, they are very curt. And they have called me before as well. Very snobby overall, and maybe they're failing. I've never heard a celeb tout them.

  19. #19

    Default Re: I'm done with Bond No. 9

    Well, that blows. Considering their prices, they really ought to get their act together and have samples available.

  20. #20

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Shaheen View Post
    So after a year or two hiatus from the fragrance hobby, I've been dabbling again lately. Sniffing and researching new scents, and revisiting fragrances that I sampled years ago and enjoyed but never purchased. Among other brands, I have a list of about 11 Bond scents that I would like to sample.

    Checked Scented Monkey's website, realized they no longer offer decants at all. Ok fine.

    Checked Perfumed Court's website, realize Bond No. 9 is no longer listed. Ok....

    I check Bond's website, cannot find the section to purchase samples. I've purchased samples from them before, but the option to do so is no longer available on their site.

    I do some brief research on Basenotes and discover that Bond went after Perfumed Court and possibly other online decanters and issued cease and desist orders. Alrighty then....

    I pick up the phone and call Bond's customer service number, which I believe is the NY boutique itself. I explain that I would like to purchase samples of their products, as I have in the past. Last time I sampled their products, I purchased a large bottle of New Haarlem. She informs me that they no longer offer samples. She advises me to travel to Saks to try their products. I inform her that I live in WV and we don't have a Saks in this state. She chuckles to herself, and then asks me for my city and state. I give her my info, and she confirms that there's no Saks in my state, and chuckles again. Yeah, I already knew that. Then there's like 7 seconds of silence while she waits for me to say something further. So I once again ask her if she has any solution to accommodate me, as I'm a returning customer. She advises that I drive to the closest Saks. I inform her that it's a 3.5 hour drive out of state. She says to me "sorry about your luck" in so many words, chuckles a 3rd time, and so I tell her thanks anyway and hang up.

    By scouring, strong-arming, and stripping the Internet of all samples/decants (including their official samples), Bond has purposely created a situation where I cannot easily sample any of their products. This is ridiculous. I've never had a problem sampling products from other brands. I have contacted Mugler, Hermes, Guerlain, and other companies and have always had pleasant experiences. The majority of these companies have promptly sent me samples at no charge after confirming that there's no boutique in my state, and thus no way for me to sample their products.

    Well here I am pleading with Bond to allow me to PAY THEM for these samples, and they refuse while laughing at my situation. WTF

    I know that Bond doesn't get much love on these forums, but I've always kept an open mind (err..nose) and never had a problem with them. Until now that is.

    My only real recourse is to vote with my dollar, and they won't be getting any more money from me. I'm done with 'em.
    I'm from WV originally. I've been treated like crap by jerks in upscale stores as well. They're just so superior. When I now say I'm from Georgia, I get treated better. Come on. It can give one a complex and if I let it, it can put a chip on my shoulder. Ignorance is everywhere.

    Guess Bond No. 9 won't be putting a boutique in The Greenbrier Resort! Or rather, I doubt they'd have them!

  21. #21
    Basenotes Institution dougczar's Avatar
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    Default Re: I'm done with Bond No. 9

    I love several of their fragrances, but their business practices are among the worst for sure.

    Threats against The Perfumed Court, threats against other fragrance companies over the use of "peace", no longer offering bon-bons on their website, etc... i still can't believe they removed the bon-bon purchase option from their website.

    I can certainly see why you are done with them. They have some good stuff, but if they are going to make it difficult, move on. Better businesses to deal with for sure.
    Seasonal favorites:

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    2. Creed - Aventus
    3. Tom Ford - Grey Vetiver
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  22. #22
    Dependent Akahina's Avatar
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    Default Re: I'm done with Bond No. 9

    Redundant thread for Bond haters...
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  23. #23

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Akahina View Post
    Redundant thread for Bond haters...
    I agree.

  24. #24
    Dependent BRM85282's Avatar
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    Default Re: I'm done with Bond No. 9

    That's terrible that you've had such bad experience! I'm personally a fan of Bond, but I do think they should focus on quality over quantity. Sometimes you have to pick through a lot of weeks in order to find some roses.

    Have you ever registered for their Bond9 club? I did when I got my first bottle, and I get random samples in the mail at least twice a year. I also got a large decant of SOP for him (even though I already own a bottle). I also have the SA at Sak's calling me up whenever there is a sale (which I have to admit is kind of annoying, but I really don't mind).

  25. #25
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    Default Re: I'm done with Bond No. 9

    Bummer I totally have no love for this house and I'm a native New Yorker that lives in NYC and have access to all they offer at a moments time and trust me you're not missing on anything spectacular from them at any level IMO.
    Last edited by magnus611; 16th July 2014 at 01:38 PM.
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  26. #26
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    Default Re: I'm done with Bond No. 9

    Just not worth the hassle IMO. OP - your attitude is totally understandable to me.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve other individuals' acknowledgement or respect.

  27. #27

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by ChuckW View Post
    They are a mixed bag, mostly bad. I had a great experience in their NY boutique...I dropped about $350, so they gave me and my family tons of freebies, including a full size tester, tshirts and lots of samples.

    Then they had the audacity to have eBay pull an authentic bottle I was selling on there.

    On the phone, they are very curt. And they have called me before as well. Very snobby overall, and maybe they're failing. I've never heard a celeb tout them.
    Can they really do that? It's your property to sell as you wish.

  28. #28

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by the1picard View Post
    Can they really do that? It's your property to sell as you wish.
    Yes, you would think that! I actually purchased that bottle STRAIGHT from the store in NYC! WOW.

  29. #29

    Default Re: I'm done with Bond No. 9

    I, too, totally understand your attitude and frustration. I'd noticed the same thing when I tried to sample Bond #9. It's easier for me to get to Saks than it is for you, but really, why in the world should I do that, when there are loads of other companies that make it easy for me to try their fragrances? Have the confidence to let customers sample, Bond! Going around threatening the online sample shops is particularly irritating to me... whether I liked Bond or not, it's not in my interest to support a company that is behaving this way, since I'm so dependent on those sample shops to guide my purchasing decisions. I am actually positively motivated to avoid them and counsel others to do the same, lest other businesses be tempted to follow their model.
    Last edited by Uvalde; 16th July 2014 at 03:48 PM.

  30. #30
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Uvalde View Post
    I, too, totally understand your attitude and frustration. I'd noticed the same thing when I tried to sample Bond #9. It's easier for me to get to Saks than it is for you, but really, why in the world should I do that, when there are loads of other companies that make it easy for me to try their fragrances? Have the confidence to let customers sample, Bond! Going around threatening the online sample shops is particularly irritating to me... whether I liked Bond or not, it's not in my interest to support a company that is behaving this way, since I'm so dependent on those sample shops to guide my purchasing decisions.
    I actually have a thread looking for niche suggestions and Bond no.9 was one of them. I had heard of them before, I know some people that have a few of their scents. So I've been looking for samples at the regular places, and oddly found none available. Then I find this thread.

    I'm a strong advocate of fighting with my wallet. I don't care how good the quality, if I don't care for the business practices I won't support the company. I'll be scratching this off my list of things to try. There's plenty of other houses that I can readily get samples of.

    Tsk tsk.

  31. #31

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by sdotlow View Post
    I actually have a thread looking for niche suggestions and Bond no.9 was one of them. I had heard of them before, I know some people that have a few of their scents. So I've been looking for samples at the regular places, and oddly found none available. Then I find this thread.

    I'm a strong advocate of fighting with my wallet. I don't care how good the quality, if I don't care for the business practices I won't support the company. I'll be scratching this off my list of things to try. There's plenty of other houses that I can readily get samples of.

    Tsk tsk.
    I applaud your stance.

  32. #32

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Shaheen View Post
    So after a year or two hiatus from the fragrance hobby, I've been dabbling again lately. Sniffing and researching new scents, and revisiting fragrances that I sampled years ago and enjoyed but never purchased. Among other brands, I have a list of about 11 Bond scents that I would like to sample.

    Checked Scented Monkey's website, realized they no longer offer decants at all. Ok fine.

    Checked Perfumed Court's website, realize Bond No. 9 is no longer listed. Ok....

    I check Bond's website, cannot find the section to purchase samples. I've purchased samples from them before, but the option to do so is no longer available on their site.

    I do some brief research on Basenotes and discover that Bond went after Perfumed Court and possibly other online decanters and issued cease and desist orders. Alrighty then....

    I pick up the phone and call Bond's customer service number, which I believe is the NY boutique itself. I explain that I would like to purchase samples of their products, as I have in the past. Last time I sampled their products, I purchased a large bottle of New Haarlem. She informs me that they no longer offer samples. She advises me to travel to Saks to try their products. I inform her that I live in WV and we don't have a Saks in this state. She chuckles to herself, and then asks me for my city and state. I give her my info, and she confirms that there's no Saks in my state, and chuckles again. Yeah, I already knew that. Then there's like 7 seconds of silence while she waits for me to say something further. So I once again ask her if she has any solution to accommodate me, as I'm a returning customer. She advises that I drive to the closest Saks. I inform her that it's a 3.5 hour drive out of state. She says to me "sorry about your luck" in so many words, chuckles a 3rd time, and so I tell her thanks anyway and hang up.

    By scouring, strong-arming, and stripping the Internet of all samples/decants (including their official samples), Bond has purposely created a situation where I cannot easily sample any of their products. This is ridiculous. I've never had a problem sampling products from other brands. I have contacted Mugler, Hermes, Guerlain, and other companies and have always had pleasant experiences. The majority of these companies have promptly sent me samples at no charge after confirming that there's no boutique in my state, and thus no way for me to sample their products.

    Well here I am pleading with Bond to allow me to PAY THEM for these samples, and they refuse while laughing at my situation. WTF

    I know that Bond doesn't get much love on these forums, but I've always kept an open mind (err..nose) and never had a problem with them. Until now that is.

    My only real recourse is to vote with my dollar, and they won't be getting any more money from me. I'm done with 'em.
    You know, I was considering asking for a bottle of Scent of Peace for Men for my upcoming birthday, but I think reading this thread and considering all these points has changed my mind. I think I'll vote with my wallet, too.

  33. #33
    Basenotes Junkie BottleJunky's Avatar
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    Default Re: I'm done with Bond No. 9

    I was fortunate enough to have one of their CS reps send me three samples free of charge after talking to her on the phone. Like the OP said, they no longer sell samples (bons bons). If you don't live near a boutique I guess the only way to get samples from them is to buy a bottle and then you would get three free. So she reluctantly made an exception and sent me three of my choice. The package they were sent in was very impressive and I liked them all (Wall Street, Bleecker Street and Eau de New York). If I were to buy a bottle it would be on the grey market. And here is my main issue with them and that is the insane boutique prices they charge. At least Creed (who is also insanely priced) gives you larger bottle sizes with more juice. If I can't easily sample something with such a high price point I guess they don't want my business.

  34. #34
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    Default Re: I'm done with Bond No. 9

    Let's assume that it's not just hot air and snobbery but that they are an actual profit-seeking entity: someone must have looked at the numbers and decided that offering samples wasn't in their interest. They must cost more to make and distribute than they generate in sales, so therefore: poof! gone.
    Last edited by furrypine; 16th July 2014 at 04:03 PM.
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  35. #35
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    Let's assume that it's not just hot air and snobbery but that they are an actual profit-seeking entity: someone must have looked at the numbers and decided that offering samples wasn't in their interest. They must cost more to make and distribute than they generate in sales, so therefore: poof! gone.
    Sure, I don't think many would have an issue with this. I think it has more to do with them proactively stopping other places from providing samples that they will not (perfumed court, etc.).

  36. #36
    Basenotes Institution dougczar's Avatar
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    Let's assume that it's not just hot air and snobbery but that they are an actual profit-seeking entity: someone must have looked at the numbers and decided that offering samples wasn't in their interest. They must cost more to make and distribute than they generate in sales, so therefore: poof! gone.
    if I am not mistaken (don't remember where I heard this - maybe I just made it up), the decision to get rid of Bon bons was because it was taking away from sales of bottles - people buying a few Bon Bons instead of a bottle. Again, may not be truth, but I think I heard that somewhere.
    Seasonal favorites:

    1. Creed - Spice & Wood
    2. Creed - Aventus
    3. Tom Ford - Grey Vetiver
    4. Xerjoff - Fars
    5. Dior - Vetiver
    6. Creed - Green Valley
    7. Clive Christian - 1872 for Men
    8. by Kilian - Straight to Heaven
    9. The Different Company - De Bachmakov
    10. Creed - Royal Scottish Lavender

  37. #37
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    Default Re: I'm done with Bond No. 9

    Yeah, it's the fact that they had their lawyers strong-arm everyone else that really gets to me. Like I mentioned before, they went out of their way to make it as difficult as possible for someone like me to sample their products. According to a member who posted earlier, they even put pressure on Ebay to cancel legitimate auctions. That's unacceptable IMO.

  38. #38
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    Default Re: I'm done with Bond No. 9

    Also, and I'm only speculating here, but is it possible that the bon-bon samples caused a loss of sales because people realized that the majority of their fragrances are overpriced for what you actually get for your money? I've sampled quite a few Bonds a few years back and hardly liked any of them enough to even spend half of Bond's asking price.

  39. #39
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    Default Re: I'm done with Bond No. 9

    Also, the impression this leaves me with of their company is that, they don't think their product will stand up to people buying a sample so they want you in the store with an SA breathing down your neck.

    I feel it's a bad look for a company.

  40. #40
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    Let's assume that it's not just hot air and snobbery but that they are an actual profit-seeking entity: someone must have looked at the numbers and decided that offering samples wasn't in their interest. They must cost more to make and distribute than they generate in sales, so therefore: poof! gone.
    There was also the problem of some of her employees having sticky fingers. At one point (maybe still) you could buy a box of Bond no 9 bon bons on eBay. These were stolen by her own employees, and I remember reading an article about how she had launched an investigation to find the culprit. I wonder if this has something to do with them not offering samples anymore.

    The entire line has been unavailable here in Canada for quite some time now...

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  41. #41

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    Let's assume that it's not just hot air and snobbery but that they are an actual profit-seeking entity: someone must have looked at the numbers and decided that offering samples wasn't in their interest. They must cost more to make and distribute than they generate in sales, so therefore: poof! gone.
    Yes, it could be a simple business decision, although going after sample shops who take on the cost of decanting and distribution themselves smells like there's more to the story. It certainly invites the type of speculation some folks have made above -- the unlike most houses, where a client sniffing a sample and being delighted by it leads to more sales -- Bond's scents are underwhelming for the price, so Bond would prefer no one sample their scents without having a salesperson there to influence them. I mean, why in the world does easy access to samples and small decants work for everyone but Bond #9? To the point that Bond isn't just not offering samples, but spending time and money squashing any potential market for their samples?!?!

    So yes, I agree that this is a simple business decision that's the prerogative of Bond #9. But it's an odd one -- and one that directly works against my interests as a perfume hobbyist

  42. #42

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by dougczar View Post
    if I am not mistaken (don't remember where I heard this - maybe I just made it up), the decision to get rid of Bon bons was because it was taking away from sales of bottles - people buying a few Bon Bons instead of a bottle. Again, may not be truth, but I think I heard that somewhere.
    Possible. In my case the bonbons served as adequate warning not to proceed further Sorry, but that's the truth.
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  43. #43

    Default Re: I'm done with Bond No. 9

    Wow what a repulsive customer service! I would've taken note of her name and report her to her manager.

  44. #44
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Uvalde View Post
    I mean, why in the world does easy access to samples and small decants work for everyone but Bond #9? To the point that Bond isn't just not offering samples, but spending time and money squashing any potential market for their samples?!?! So yes, I agree that this is a simple business decision that's the prerogative of Bond #9. But it's an odd one -- and one that directly works against my interests as a perfume hobbyist
    It's a nickle and dime approach that may save them a little money but they end up looking cheap and ungenerous, and who wants that? Apparently they don't care. Everyone else offer samples and take the (supposed) loss gracefully, because a good image is worth a great deal of money too.

    But you know someone else who's stopped offering samples? Tom Ford. "Tom Ford doesn't believe in samples" the SA at Harrods told me, and that was after I'd bought a bottle of Tobacco Vanille. Nope, no samples for you! But they haven't tried to squash the decanters the way Bond did.
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    It's a nickle and dime approach that may save them a little money but they end up looking cheap and ungenerous, and who wants that? Apparently they don't care. Everyone else offer samples and take the (supposed) loss gracefully, because a good image is worth a great deal of money too.

    But you know someone else who's stopped offering samples? Tom Ford. "Tom Ford doesn't believe in samples" the SA at Harrods told me, and that was after I'd bought a bottle of Tobacco Vanille. Nope, no samples for you! But they haven't tried to squash the decanters the way Bond did.
    Not sure when this took place. I went into Nordstroms a month ago and had the Tom Ford rep PUSH a sample of Tobacco Vanille on me to take home, and said she would mail me a sample of it, along with one she might find to my liking, every month, just so I could test drive it. I could have easily had other samples, but I didn't care for anything other than Tobacco Vanille (which I bought in a split here).

  46. #46

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by furrypine View Post
    But you know someone else who's stopped offering samples? Tom Ford. "Tom Ford doesn't believe in samples" the SA at Harrods told me, and that was after I'd bought a bottle of Tobacco Vanille. Nope, no samples for you! But they haven't tried to squash the decanters the way Bond did.
    I think not pro-actively squashing the sample and decant shops makes all the difference. For me personally, I don't care whether a particular company offers officially branded samples, or whether they offer those samples for free or for fee. I do care that I'm easily able to obtain 1 or 2 mls from somewhere. I bought all my samples from online sample shops and various decant markets. Though I do think it's nice that some companies offer small samples for free

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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Uvalde View Post
    I think not pro-actively squashing the sample and decant shops makes all the difference. For me personally, I don't care whether a particular company offers officially branded samples, or whether they offer those samples for free or for fee. I do care that I'm easily able to obtain 1 or 2 mls from somewhere. I bought all my samples from online sample shops and various decant markets. Though I do think it's nice that some companies offer small samples for free
    Agreed. I don't mind paying $5-7 for a sample on a $200-400 fragrance. I don't care where it comes from, as long as I'm able to do it. It really makes all the difference, especially to people like myself that don't have an endless wallet and are just getting into high end stuff.

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    Default Re: I'm done with Bond No. 9

    Thank you for the info OP. Whether giving samples is in their best business interest or not, the way you were treated is inexcusable. I'll put Bond on my "never buy" list as well.

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    Default Re: I'm done with Bond No. 9

    I can only imagine what drives this odd commercial behavior. Perhaps it's paranoia re grey marketing of its goods? And it seems they've not been able to control the ebay sellers that have been offering up lots & lots of bon bon lots for years. Man... they must keep falling off the trucks as fast as they're loaded up I guess. Shady. Whatever it is, there's absolutely no excuse for the seemingly cavalier attitude that customers & potential customers are lucky to have them around. The executive decision maker(s) must be a real piece(s) of work.

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    Default Re: I'm done with Bond No. 9

    With all this talk of how stingy they are, I'm surprised they are allowing Fragrancenet to sell their fragrances.

    I tend to talk with my wallet, too, but there are exceptions. Those "exceptions" usually come down to my "principles" over how much I really want something.

    For instance, when certain companies come out with PC statements and actions that are against what I believe, I WILL at least try to avoid them in the future. However, a bit of cognitive dissonance is created when I would deeply PREFER to avoid a company that has angered me by their previous stances, but I also REALLY want their products. Apple is a perfect example. They frequently anger me and I'd love to avoid their products, but I also want to have techno gadgets that "just work" and that I am familiar with. So I'm almost forced to stay with them because of the quality of their products. Am I REALLY going to go to Windows or to an OS that is inferior and is much more subject to viruses? Of course not.

    And my purchasing of Bond products fits in with this. After hearing how horrible their customer relations are, I really don't want to support them. But when I find a great buy on one of their colognes that I've always wanted, I will probably choose to buy.

    Maybe that's "sticking to my convictions ONLY when it's convenient," but such is life. We like what we like.
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by ChuckW View Post
    I'm from WV originally. I've been treated like crap by jerks in upscale stores as well. They're just so superior. When I now say I'm from Georgia, I get treated better. Come on. It can give one a complex and if I let it, it can put a chip on my shoulder. Ignorance is everywhere.

    Guess Bond No. 9 won't be putting a boutique in The Greenbrier Resort! Or rather, I doubt they'd have them!
    I've never understood this. I apologise if this offends anyone, but I'm pretty sure that I earn a hell of a lot more than these department store SAs do; I'm really not sure what a lot of hem have to be superior about; after all, I am going there to buy (usually in quantity) and don't expect to be looked down upon nor made to feel unwelcome or uncomfortable. I treat them with respect and expect the same in return.
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  52. #52

    Default Re: I'm done with Bond No. 9

    I've never been particularly impressed with Bond scents. If one of their salesmen treated me that way, I would be sure to purchase a Creed at their boutique and then go to Bond's and prance around in front of their door waving my purchase around with a big smirk on my face.

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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Akahina View Post
    Redundant thread for Bond haters...
    I understand why you say that but this thread is a ill bit different, see we're all sharing what I hope are real life encounters with bond. No hyperbole, ppl are just posting because they can relate with the OP
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    Default Re: I'm done with Bond No. 9

    You are not missing a thing. The Emperor's New Clothes, IMO.
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    Default Re: I'm done with Bond No. 9

    I can understand their attempt to restrict available samples, because it seems that there are quite a few people out there I'd call "chronic samplers." One of them buys the sample, and then it gets passed around - these people don't seem to buy many actual bottles, since they are quickly on the to next sample! This doesn't mean I think their attempt is the best idea, but if they expect people to drive hundreds of miles to sample their scents, they are likely going to "hurt" themselves more than anyone else. I haven't thought much of their scents (at those price levels), so I'm not trying to defend the policy, and what I would suggest to them, if I wanted to help them, is to do what I sometimes do, which is to spray a piece of unbleached paper with the scent and then put it in a small ziplock bag. You can then mail that for the cost of a stamp, and I've found it provides a good sense of what the scent is like.

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    Default Re: I'm done with Bond No. 9

    I've had nothing but negative experience's with their new york boutique. Pushy, generally unfriendly SA. I took my mother into the city, and while I was there she asked for two samples, and then I did. SA said no, they only give out two per customer. I responded that I was not my mother, and she didn't care. Third time I'd been in there, and also my last time bothering with anything Bond. I'm not surprised by any of the comments in this thread.
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    Default Re: I'm done with Bond No. 9

    I don't blame the OP at all and if I were in his situation I'd do the same thing.

    By coincidence, I just read an article in the Telegraph where Richard E. Grant said he chose not to offer samples of his perfume Jack because of the expense. He also agreed to an exclusivity period of one year with Liberty. So it seems Bond No. 9 isn't the only brand that makes choices like that.

    Every once in a while someone asks for a definition of "niche." Is it possible that Bond No. 9 has decided to be "niche"? And if so, isn't that their right? It's their business, so their business model. It will either work or it won't.

  58. #58

    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Mocha View Post
    I don't blame the OP at all and if I were in his situation I'd do the same thing.

    By coincidence, I just read an article in the Telegraph where Richard E. Grant said he chose not to offer samples of his perfume Jack because of the expense. He also agreed to an exclusivity period of one year with Liberty. So it seems Bond No. 9 isn't the only brand that makes choices like that.

    Every once in a while someone asks for a definition of "niche." Is it possible that Bond No. 9 has decided to be "niche"? And if so, isn't that their right? It's their business, so their business model. It will either work or it won't.
    I think you're right. They have a right to their own business model. They will either sink or swim according to it.
    But I don't think there's a good excuse for rudeness.

  59. #59
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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Mocha View Post
    I don't blame the OP at all and if I were in his situation I'd do the same thing.

    By coincidence, I just read an article in the Telegraph where Richard E. Grant said he chose not to offer samples of his perfume Jack because of the expense. He also agreed to an exclusivity period of one year with Liberty. So it seems Bond No. 9 isn't the only brand that makes choices like that.

    Every once in a while someone asks for a definition of "niche." Is it possible that Bond No. 9 has decided to be "niche"? And if so, isn't that their right? It's their business, so their business model. It will either work or it won't.
    That's fine if they don't want to provide samples. I have no problem not getting them direct from the house.

    I don't like bond shutting down others from providing samples. Rubs me the wrong way.

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    Default Re: I'm done with Bond No. 9

    Quote Originally Posted by Mocha View Post
    I don't blame the OP at all and if I were in his situation I'd do the same thing.

    By coincidence, I just read an article in the Telegraph where Richard E. Grant said he chose not to offer samples of his perfume Jack because of the expense. He also agreed to an exclusivity period of one year with Liberty. So it seems Bond No. 9 isn't the only brand that makes choices like that.

    Every once in a while someone asks for a definition of "niche." Is it possible that Bond No. 9 has decided to be "niche"? And if so, isn't that their right? It's their business, so their business model. It will either work or it won't.
    How on Earth can it be niche when it sells fragrances at Sephora?

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