Code of Conduct
Results 1 to 21 of 21
  1. #1
    Dependent sdotlow's Avatar
    Join Date
    Jul 2014
    Location
    Maryland
    Posts
    2,227

    Default By Killian boutique - Wonderful customer service!

    I wanted to share a recent experience I had with the By Kilian website, and their NY boutique.

    I was looking to get a sample / discovery set from By Killian of some fragrances I was interested in sampling. I decided to do a search, and found a listing on the By Killian website for a sample set of 5 samples - score! I picked the 5 samples, went to add to my cart and then realized...it's the UK site.

    I sent an email to By Killian asking if this was exclusive to the UK site, since I was unable to find the same feature on the US site. By the end of business that same day I received a reply from Sasha at the boutique, asking me what samples I would like and what my shipping information was. I replied with the samples I was interested in, as well as my shipping information, expecting a reply with charges and a request to call in payment.

    Nope! Sasha and By Killian sent them at no charge. Not only was I absurdly happy with the fact that they were kind enough to send me these samples at no charge, Sasha was extremely kind and responsive.

    I've attempted to contact other niche houses regarding samples (offering to pay, of course), and have received short (borderline rude) responses, or no response at all. My jaw hit the ground when I received Sasha's email letting me know it was complimentary.

    Customer service goes a long way in my book *cough* XERJOFF *cough*, and the customer service from the NY boutique, and By Kilian, is pretty amazing.

    I sent Sasha an email after all of this to get the okay on posting my wonderful experience, as I was unsure of their policy on samples and didn't want her to get flooded with requests after doing me such a kindness. Apparently they're offering samples at no charge for a limited time, as they're in the process of getting the discovery set put up on their website, and she was more than happy for me to share my experience with everyone.
    Split Thread - 12/7/15 - N/A http://www.basenotes.net/threads/400...r-construction
    Sale thread - [SIZE=4]AVENTUS 13U01 120ML Full! (5/13/16 update) http://www.basenotes.net/threads/398...ll-others-sold!
    Swap Thread - Creed Royal Mayfair 50ML / Lomani AB Spirit Silver http://www.basenotes.net/threads/407...-Spirit-Silver
    Currently wearing: Aventus by Creed

  2. #2

    Default Re: By Killian boutique - Wonderful customer service!

    by kilian reps in my experience have been very generous with samples at the stores Ive talked to them in STL and Chicago (Saks for both).

  3. #3
    hednic's Avatar
    Join Date
    Oct 2007
    Location
    Reside in McLean, NYC, Manuel Antonio & Búzios
    Posts
    135,306

    Default Re: By Killian boutique - Wonderful customer service!

    Have been to the NYC boutique several times. The staff is very attentive and helpful. Have always had positive experiences there.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  4. #4
    Dependent sdotlow's Avatar
    Join Date
    Jul 2014
    Location
    Maryland
    Posts
    2,227

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by cameron View Post
    by kilian reps in my experience have been very generous with samples at the stores Ive talked to them in STL and Chicago (Saks for both).
    I've had good dealings with Tom Ford reps. Creed reps are generally tight with samples, and you certainly can't contact Louis or anyone at the NY boutique for samples - they flat out ignored me when I contacted them before.

    It was refreshing to have such a positive experience.
    Split Thread - 12/7/15 - N/A http://www.basenotes.net/threads/400...r-construction
    Sale thread - [SIZE=4]AVENTUS 13U01 120ML Full! (5/13/16 update) http://www.basenotes.net/threads/398...ll-others-sold!
    Swap Thread - Creed Royal Mayfair 50ML / Lomani AB Spirit Silver http://www.basenotes.net/threads/407...-Spirit-Silver
    Currently wearing: Aventus by Creed

  5. #5

    Default Re: By Killian boutique - Wonderful customer service!

    I don't own any Kilian, which ones are worth requesting samples for?

  6. #6

    Default Re: By Killian boutique - Wonderful customer service!

    Same here, but my experience was with the SA for Killian @ Holt Renfrew Toronto.
    Currently wearing: Furyo by Jacques Bogart

  7. #7

    Default Re: By Killian boutique - Wonderful customer service!

    That's really good to hear. I stick behind companies with good customer service. I'll probably end up buying that By Kilian scent that I liked now (but didn't' buy cause the name was ridiculous). Customer service > goofy names to me LOL. Thanks for sharing!
    I buy fragrances that match my personality. I want to smell like I'll whisk you away with me on a weekend retreat to engage in an exciting adventure in parts unknown.

  8. #8
    Dependent sdotlow's Avatar
    Join Date
    Jul 2014
    Location
    Maryland
    Posts
    2,227

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by bgoc View Post
    I don't own any Kilian, which ones are worth requesting samples for?
    I own Apple Brandy and Straight To Heaven - so I would suggest both. I find them both linear, but they smell amazing (Apple Brandy is in my top 3 for fall/winter easy).
    Split Thread - 12/7/15 - N/A http://www.basenotes.net/threads/400...r-construction
    Sale thread - [SIZE=4]AVENTUS 13U01 120ML Full! (5/13/16 update) http://www.basenotes.net/threads/398...ll-others-sold!
    Swap Thread - Creed Royal Mayfair 50ML / Lomani AB Spirit Silver http://www.basenotes.net/threads/407...-Spirit-Silver
    Currently wearing: Aventus by Creed

  9. #9
    Basenotes Plus
    schnozz's Avatar
    Join Date
    Apr 2015
    Location
    NY / DC
    Posts
    1,015

    Default Re: By Killian boutique - Wonderful customer service!

    Nice to hear of this experience. While first rate service like this is not unheard of, all to often one encounters two other distinct strains of service in the industry: rude-and-unhelpful or obsequious-and-unhelpful.

    Needless to say, this is smart business in Killian's part. Someone walks into a niche producer's boutique or goes to its website for a very specific reason that represents a high likelihood of business. I don't think they are getting a lot of random walk-ins from people looking for a replacement for their favorite Avon or standard drugstore fragrance. In addition, because distribution, advertising, packaging and other things are costlier items for the producer than the juice itself, it is shortsighted to skimp on samples when a potential customer presents himself.

  10. #10

    Default Re: By Killian boutique - Wonderful customer service!

    I own Prelude to Love (very good for warm weather), Back to Black (amazing), Taste of Heaven (rarely wear), and a sample of Straight to Heaven (not my style but very well liked by others).

    I liked Bamboo Honey but did not purchase and I also liked Intoxicated but latter was more of a night scent similar to A-Men that I didn't feel was needed in my lineup.

    My suggestion if you buy Kilian is to buy that travel sprayer with 4 small bottles - total is about $125 or so which is MUCH more affordable than the big beautiful bottles. Buying the travel spray with sprayer is more practical for me.

    Same goes for Frederic Malle I get the small sprayer x 4. While it may not be as cost efficient per ml, the total cost of owning it is still much less which is more relevant for someone who has so many bottles and will rarely run out of any one bottle.

  11. #11
    Dependent sdotlow's Avatar
    Join Date
    Jul 2014
    Location
    Maryland
    Posts
    2,227

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by cameron View Post

    My suggestion if you buy Kilian is to buy that travel sprayer with 4 small bottles - total is about $125 or so which is MUCH more affordable than the big beautiful bottles. Buying the travel spray with sprayer is more practical for me.
    Yes, I'd agree with the travel spray suggestion (although it's $160). You can get 1oz (30ML) travel sprayer for $160, or a 1.7oz refill (50ML) for $160. The travel sprays they have are very, very nice. The refill comes with a little 10ml plastic atomizer, nothing fancy.
    Split Thread - 12/7/15 - N/A http://www.basenotes.net/threads/400...r-construction
    Sale thread - [SIZE=4]AVENTUS 13U01 120ML Full! (5/13/16 update) http://www.basenotes.net/threads/398...ll-others-sold!
    Swap Thread - Creed Royal Mayfair 50ML / Lomani AB Spirit Silver http://www.basenotes.net/threads/407...-Spirit-Silver
    Currently wearing: Aventus by Creed

  12. #12
    Basenotes Institution sjg3839's Avatar
    Join Date
    Aug 2012
    Posts
    22,626

    Default Re: By Killian boutique - Wonderful customer service!

    Good Experience! Good customer service seems hard to come by these days. Congrats!

  13. #13

    Default Re: By Killian boutique - Wonderful customer service!

    ive seen alot of 100ml refills floating around, how come theyre not listed on the site? are they legit?

  14. #14

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by gfbl View Post
    ive seen alot of 100ml refills floating around, how come theyre not listed on the site? are they legit?
    From what I understand these are intended for refilling the retail tester bottles.

  15. #15
    Dependent naylor's Avatar
    Join Date
    Oct 2011
    Location
    Ohio
    Posts
    2,099

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by gfbl View Post
    ive seen alot of 100ml refills floating around, how come theyre not listed on the site? are they legit?
    The refill bottles are legit and available through a lot of Kilian retailers. Luckyscent carries them, for example. Both the 50ml retail bottles, as well as the 7.5ml travel bottles, have screw tops. The refills are meant to refill the juice when your bottle runs out.

  16. #16

    Default Re: By Killian boutique - Wonderful customer service!

    So glad to hear this! I will definitely stop by that shop and meet this lovely Sasha.

  17. #17
    Dependent RedRaider430's Avatar
    Join Date
    Dec 2011
    Location
    Texas
    Posts
    3,271

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by gfbl View Post
    ive seen alot of 100ml refills floating around, how come theyre not listed on the site? are they legit?
    Kilian personnel in the New York store told me that they no longer sell the 3.4 ounce refill bottles like they used to. The only ones they sell retail now are the 50 ml refill bottles.

    However, you'll still find the 3.4 ounce refill bottles on eBay for a variety of Kilian fragrances. These bottles are listed as being for "tester refills". So they are meant to only be for Kilian authorized representatives.

    I don't know how people on eBay are getting these tester refill bottles, but there are a lot of them. I assume they are legit because the sellers have good feedback scores. The prices are much cheaper than going through Kilian.
    Basenotes sales: By Kilian Straight to Heaven, Tiffany for Men Cologne Concentree, Odori Tobacco, TDC de Bachmakov, Creed Neroli Sauvage & Royal Scottish Lavender, Atelier Cologne Pomelo Paradis & Vetiver Fatal, Montale Boise Fruite, Tiffany for Men mini, 17 Cuba Paris fragrances, L'Essence de Cerruti, Reyane Insurrection, numerous popular SAMPLES! http://www.basenotes.net/threads/419...ntale-Samples!

    Offsite sales: By Kilian Straight to Heaven & Prelude to Love, Tiffany for Men Cologne Concentree, Odori Tobacco, TDC de Bachmakov, Creed Neroli Sauvage & Royal Scottish Lavender, Tom Ford Noir de Noir, Atelier Cologne Pomelo Paradis & Vetiver Fatal, Montale Boise Fruite, Tiffany for Men mini, 17 Cuba Paris fragrances, L'Essence de Cerruti, Reyane Insurrection, numerous popular SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=626

  18. #18

    Default Re: By Killian boutique - Wonderful customer service!

    Nice experience!

  19. #19
    Dependent sdotlow's Avatar
    Join Date
    Jul 2014
    Location
    Maryland
    Posts
    2,227

    Default Re: By Killian boutique - Wonderful customer service!

    I recently received my samples - 8 in total. Beautiful packaging. Hand written note. All entirely free.

    Straight to Heaven Splash of Lemon was very nice, but I still prefer the original.

    Single Malt was okay at first, but there has to be a ton of rose in there that's turning me off (or it sure as hell smelled like rose to me).

    Vodka on the Rocks just cost me money. My girlfriend is completely in love with it. She smelled it on my wrist and immediately liked it. She decided to spray it on her wrist before going out, and fell in love with it for herself. Now she wants me to get her a bottle. I do like the smell, but it's a bit feminine for me. It reminds me of a feminine L'Humaniste...kind of.

    Anyway, wonderful experience with this boutique and brand.
    Split Thread - 12/7/15 - N/A http://www.basenotes.net/threads/400...r-construction
    Sale thread - [SIZE=4]AVENTUS 13U01 120ML Full! (5/13/16 update) http://www.basenotes.net/threads/398...ll-others-sold!
    Swap Thread - Creed Royal Mayfair 50ML / Lomani AB Spirit Silver http://www.basenotes.net/threads/407...-Spirit-Silver
    Currently wearing: Aventus by Creed

  20. #20

    Default Re: By Killian boutique - Wonderful customer service!

    I had a bad experience with the French online shop. My bottle was defective and they were so awkward about a return that I eventually gave up.
    Currently wearing: Royal Mayfair by Creed

  21. #21
    hednic's Avatar
    Join Date
    Oct 2007
    Location
    Reside in McLean, NYC, Manuel Antonio & Búzios
    Posts
    135,306

    Default Re: By Killian boutique - Wonderful customer service!

    Quote Originally Posted by rollzst View Post
    I had a bad experience with the French online shop. My bottle was defective and they were so awkward about a return that I eventually gave up.
    Just curious - in what way was it defective if you don't mind my asking?
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

Similar Threads

  1. On customer service
    By Primrose in forum General Fragrance Discussion
    Replies: 5
    Last Post: 26th April 2013, 05:31 PM
  2. Best. Customer. Service. Ever.
    By philmcphe in forum Male Fragrance Discussion
    Replies: 12
    Last Post: 2nd December 2010, 10:17 AM
  3. L'Artisan customer service
    By Peace in forum Male Fragrance Discussion
    Replies: 22
    Last Post: 7th July 2006, 11:50 PM
  4. Thank God for Customer Service
    By bebosky in forum Male Fragrance Discussion
    Replies: 3
    Last Post: 9th October 2005, 02:36 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Loving perfume on the Internet since 2000