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  1. #1

    Default In a case shop sends your order to you twice...

    ...what would you do?

    Contact them and send extra package back?
    Contact them and pay double?
    Just keep the package?


    What is a usual policy of shops? Do they insist that customer either pays the extra or sends it back?
    Currently wearing: Bracken Man by Amouage

  2. #2

    Default Re: In a case shop sends your order to you twice...

    I would contact them and let them know. If you want to keep it then arrange to pay them otherwise ask them to arrange a credit for you to pay for the return.
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  3. #3
    Super Member ibrahimzen's Avatar
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    Default Re: In a case shop sends your order to you twice...

    Just contact them and inform them about it. From my past experience with such incidents, they would ask me to keep it and even apologize for the mistake. In case they don't want you to keep it, they will give you further instructions on what to do with it.
    Currently wearing: Arso by Profumum

  4. #4
    Dependent RedRaider430's Avatar
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    Default Re: In a case shop sends your order to you twice...

    I would notify them and see what they want you to do. If they want you to keep it, keep it. If they want you to return it, that's fine, but they need to pay for the return shipping.
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  5. #5
    hednic's Avatar
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    Default Re: In a case shop sends your order to you twice...

    Quote Originally Posted by adam090273 View Post
    I would contact them and let them know. If you want to keep it then arrange to pay them otherwise ask them to arrange a credit for you to pay for the return.
    This seems like the proper thing to do.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  6. #6

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    Default Re: In a case shop sends your order to you twice...

    Quote Originally Posted by adam090273 View Post
    I would contact them and let them know. If you want to keep it then arrange to pay them otherwise ask them to arrange a credit for you to pay for the return.
    This, although they'll most likely tell you to keep it. This actually happened to me just the other day.

  7. #7

    Default Re: In a case shop sends your order to you twice...

    I've contacted them alright. I've offered -20% discount for it or send it back. Maybe I'll just send it back.

    Just like to hear what kind of experiences people have had in similar situation. And how do online shops react. Do they let you keep the stuff or do they actually want you to send them back.
    Currently wearing: Bracken Man by Amouage

  8. #8
    hednic's Avatar
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    Default Re: In a case shop sends your order to you twice...

    Quote Originally Posted by Herne View Post

    Just like to hear what kind of experiences people have had in similar situation. And how do online shops react. Do they let you keep the stuff or do they actually want you to send them back.
    That depends. In some cases, they have let me keep the stuff, but most of the time, at least in my experience, they want their merchandise returned.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  9. #9

    Default Re: In a case shop sends your order to you twice...

    At my case, ended up buying that extra package after all.
    So, now I have 2 bottles of 100ml Epic Man

    Now I'm broke and a happy man.
    Last edited by Herne; 3rd December 2015 at 06:14 PM.
    Currently wearing: Bracken Man by Amouage

  10. #10
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    Default Re: In a case shop sends your order to you twice...

    Happened a few times. They usually tell you to keep it anyway.
    <div class="bnsotd"><b>Currently wearing:</b> <a href="ID26148387.html"><img src="http://www.basenotes.net/photos/products/33/26148387-7393.jpg"> Carven L'Eau Intense by Carven</a></div>

  11. #11
    hednic's Avatar
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    Default Re: In a case shop sends your order to you twice...

    Quote Originally Posted by Herne View Post
    At my case, ended up buying that extra package after all.
    So, now I have 2 bottles of 100ml Epic Man

    Now I'm broke and a happy man.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.




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