Code of Conduct
Results 1 to 24 of 24
  1. #1

    Default Problems with decantshop

    Hey I've ordered from them at least 10-15 times always quick and good service I ordered my last order about 12 days ago and its been saying pre shipping on the usps website for 6 days straight and decant shop has no phone number and has not answered any of my 3 emails if I don't receive the items what should I do? because I've praised that site and this is wrong
    Currently wearing: Aventus by Creed

  2. #2
    Dependent
    Zephyr1973's Avatar
    Join Date
    Jan 2015
    Location
    Baltimore, MD
    Posts
    1,650

    Default Re: Problems with decantshop

    Did you order from them via ebay or from them directly?

    What payment method did you use?

  3. #3

    Default Re: Problems with decantshop

    Directly and debit
    Currently wearing: Aventus by Creed

  4. #4
    Basenotes Junkie MisterGrain's Avatar
    Join Date
    Apr 2017
    Location
    California
    Posts
    655

    Default Re: Problems with decantshop

    Maybe they're swamped with holiday orders?

    I'm a little concerned myself. I placed an order on their site Monday (three days ago), transaction has posted, but it hasn't gone past the "processing" stage.

    Normally they take three whole business days at most.

  5. #5

    Default Re: Problems with decantshop

    Ya usually they're great just scares me they used to answer email they have answered nothing
    Currently wearing: Aventus by Creed

  6. #6
    Dependent NickZee's Avatar
    Join Date
    Sep 2014
    Location
    Melbourne
    Posts
    3,567
    Blog Entries
    12

    Default Re: Problems with decantshop

    Seems to me service standards are generally down, I've also had issues with sellers that were previously gold standard

  7. #7

    Default Re: Problems with decantshop

    It just sucks I've spent over 1000 dollars there last 3 years and I mentioned one of the aventus batches was sub par and that they should have continued to put batch codes on the bottles so ppl would know what batches they were receiving I guess I pissed em off idk just giving them info. Plus I ordered from them 2 times after that with no prob so idk
    Currently wearing: Aventus by Creed

  8. #8
    Basenotes Plus
    DanHD's Avatar
    Join Date
    Mar 2013
    Location
    California, USA
    Posts
    2,460

    Default Re: Problems with decantshop

    I've ordered from them quite a bit with no problems. Please keep us posted..

  9. #9

    Default Re: Problems with decantshop

    Will do I'll let yous know if when I get my order and it wasn't today and I'm going to jersey shore today I was looking forward to 3 sprays of aventus well it wasn't in the cards I'll have to wait until Monday to see if it came Saturday

    I'll be wearing momt Blanc individuel if cool enough or TB st Bart's if warm
    Currently wearing: Aventus by Creed

  10. #10
    Dependent RedRaider430's Avatar
    Join Date
    Dec 2011
    Location
    Texas
    Posts
    6,208

    Default Re: Problems with decantshop

    They just made a post about a Memorial Day sale they are having.

    Too bad they didn't find the time to respond to this thread.
    Basenotes sales: Tiffany for Men Concen, de Bachmakov, Atelier Vetiver Fatal, Tiffany for Men mini, 17 Cuba Paris frags, L'Essence de Cerruti, Reyane Insurrection, numerous popular SAMPLES! http://www.basenotes.net/threads/419...ples-amp-More!

    Crystal Flacon sales: Prelude to Love, Noir de Noir, SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=626

  11. #11
    Basenotes Junkie MisterGrain's Avatar
    Join Date
    Apr 2017
    Location
    California
    Posts
    655

    Default Re: Problems with decantshop

    My assumption is they're going to wait until the end of this sale.

    From there, they'll ship all orders placed this week and weekend all at once.

  12. #12

    Default Re: Problems with decantshop

    Good luck. I placed an order weeks ago. After numerous emails requesting an update with no response, I received an auto-generated email stating that the items shipped. That was great news until I tracked the supposed package... it was shipped to wrong address... not even the right state. At this point, I feel like it's part of some scam to blame usps. Again, numerous emails later asking to resolve the issue and big surprise... no response. But, as stated above, they have time to post and send emails regarding their sale. It's too bad, I would have been a great customer. Hopefully they haven't become another shady internet company taking people's money, but at this point, I can't help but feel like I got burned on this one. I may go through the hassle of trying to get charges reversed just on principal alone.

  13. #13

    Default Re: Problems with decantshop

    It should be here Tuesday it's on it's way thank goodness to bad coming home from shore today
    Currently wearing: Aventus by Creed

  14. #14

    Default Re: Problems with decantshop

    I received it everything's good to go aventus is already working magic
    Currently wearing: Aventus by Creed

  15. #15
    hednic's Avatar
    Join Date
    Oct 2007
    Location
    Reside in McLean, Va., Manhattan NYC, Manuel Antonio Costa Rica & Búzios Brasil
    Posts
    282,650

    Default Re: Problems with decantshop

    Quote Originally Posted by Keatm49 View Post
    I received it everything's good to go aventus is already working magic
    Glad to hear it turned out well!
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  16. #16

    Default Re: Problems with decantshop

    We are making some changes in our workplace and upgrading our website.
    I apologize to everyone but I assure you if you placed an order and have not received any shipping information yet, you will get one before the end of this week and all packages will be shipped out.
    Adriana
    DÉCANTShop

  17. #17
    Basenotes Plus

    JBS1's Avatar
    Join Date
    Jun 2016
    Location
    Ohio
    Posts
    1,237

    Default Re: Problems with decantshop

    I've order from them a number of times too.
    Sometimes things get hung up in one of their postal hubs out there.
    I've waited 10 days, but I've always got my decants.
    Their good decants too.
    Will last in your pockets, No breakage .
    As a matter of fact, just about to order a Diptyque 5ml for about $10
    That's not bad. The Decant Shop is having a 30% Off special.
    Glad everything worked out for you .

  18. #18
    Basenotes Junkie
    Join Date
    Apr 2019
    Location
    California
    Posts
    880

    Default Re: Problems with decantshop

    Just ordered my first ever decant from them. Hope to get it soon.

  19. #19
    Basenotes Plus

    JBS1's Avatar
    Join Date
    Jun 2016
    Location
    Ohio
    Posts
    1,237

    Default Re: Problems with decantshop

    Quote Originally Posted by Mr. Prince View Post
    Just ordered my first ever decant from them. Hope to get it soon.
    I have 43 decants that I've purchased over the last couple of years from The Decant Shop.
    They are great decants of very good quality
    Sometimes I had to wait a week.
    Reason being , the post office hub in Illinois .
    They'll ship it out, just to have it return to the same hub .
    It's the post office there , not the Decant Shop.
    I do wait for the 30% OFF from the DecantShop.
    I think they might be having a sale right now.

    Olfacif is having a 50% OFF on Samples right now till April 30th.
    Here's the link if you or anyone else is interested.
    https://www.olfactif.com/
    Our BIGGEST Sale EVER! 25% off full-size bottles with code WISH19 ~ 50% off samples ~ no code needed!
    I've ordered some.Think I'll order a little more.

    Anyways, I am 100% sure you'll receive your shipment.
    Last edited by JBS1; 26th April 2019 at 04:15 AM. Reason: cnatspeeel

  20. #20
    Basenotes Junkie
    Join Date
    Apr 2019
    Location
    California
    Posts
    880

    Default Re: Problems with decantshop

    I did get that 30% off! My first order was a 5ml of Amouage Jubilation XXV. Pretty sure it's already been shipped. Looking forward to it. Also, thanks for being my first friend on here.

  21. #21
    Basenotes Plus

    JBS1's Avatar
    Join Date
    Jun 2016
    Location
    Ohio
    Posts
    1,237

    Default Re: Problems with decantshop

    Quote Originally Posted by Mr. Prince View Post
    I did get that 30% off! My first order was a 5ml of Amouage Jubilation XXV. Pretty sure it's already been shipped. Looking forward to it. Also, thanks for being my first friend on here.
    Certainly. Not a problem at all , and thank you for being mine .
    Here's another place where you can get great splits/decants from
    He's here on basenotes too. His name strifeknot.
    http://www.basenotes.net/threads/428...-Rouge-Extrait

  22. #22
    Basenotes Plus

    JBS1's Avatar
    Join Date
    Jun 2016
    Location
    Ohio
    Posts
    1,237

    Default Re: Problems with decantshop

    Well , if your wondering why some of your orders from places get screwed up and take awhile,
    here's thew USPS at their Best.
    Mind you , I live in Ohio

    April 28, 2019
    In Transit, Arriving On Time
    Your package is moving within the USPS network and is on track to be delivered by the expected delivery date. It is currently in transit to the next facility.
    April 27, 2019, 11:15 pm
    Arrived at USPS Regional Facility
    SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
    April 26, 2019, 4:39 pm

    Arrived at USPS Regional Facility
    AKRON OH DISTRIBUTION CENTER
    April 26, 2019, 2:32 pm
    Arrived at USPS Regional Facility
    YOUNGSTOWN OH DISTRIBUTION CENTER
    April 26, 2019, 1:21 pm
    Departed USPS Regional Facility
    WARRENDALE PA DISTRIBUTION CENTER
    April 26, 2019, 12:14 pm
    Arrived at USPS Regional Facility
    WARRENDALE PA DISTRIBUTION CENTER
    April 26, 2019, 3:57 am
    Arrived at USPS Regional Facility
    HARRISBURG PA DISTRIBUTION CENTER
    April 26, 2019, 1:56 am
    Departed USPS Regional Facility
    LEHIGH VALLEY PA DISTRIBUTION CENTER
    April 25, 2019, 10:07 pm
    Arrived at USPS Regional Origin Facility
    LEHIGH VALLEY PA DISTRIBUTION CENTER
    April 25, 2019, 8:52 pm
    Accepted at USPS Origin Facility
    PLYMOUTH, PA 18651

    My package from PA, came to Ohio within 10 miles of me,
    and is in FLORIDA .
    This happens more than I care to admit.

  23. #23
    Basenotes Junkie
    Join Date
    Apr 2019
    Location
    California
    Posts
    880

    Default Re: Problems with decantshop

    Great. Still waiting on my decant. Wonder how many weeks it'll be.

  24. #24
    Basenotes Plus

    JBS1's Avatar
    Join Date
    Jun 2016
    Location
    Ohio
    Posts
    1,237

    Default Re: Problems with decantshop

    Quote Originally Posted by Mr. Prince View Post
    Great. Still waiting on my decant. Wonder how many weeks it'll be.
    Just placed on order.
    l 5ml of Dior Cologne
    l 5ml of Cuir Ottoman .
    Placed on Monday April 29th .
    Going to see how the USPS handles this one.

    Placed on April 29, 2019 10:32:37 PM CDT
    Item Sku Qty Subtotal
    Dior Homme Cologne
    Size
    5ml spray
    1 $11.96
    Parfum d'Empire Cuir Ottoman
    Size
    5ml spray
    1 $19.96

    edit
    May 3, 2019, 2:07 pm
    Shipping Label Created, USPS Awaiting Item
    ELGIN, IL 60124
    A shipping label has been prepared for your item at 2:07 pm on May 3, 2019 in ELGIN, IL 60124. This does not indicate receipt by the USPS or the actual mailing date.

    Also will compare this orders numbers with future order and past order number
    100018892
    Last edited by JBS1; 3rd May 2019 at 11:46 PM. Reason: cnatspeeel




Similar Threads

  1. Over 100 Fragrances for 30% OFF at DECANTShop
    By DÉCANTShop in forum Discounts and Coupon Boards
    Replies: 0
    Last Post: 29th September 2014, 08:43 AM
  2. decantshop.com
    By trucupey20 in forum USA
    Replies: 13
    Last Post: 18th May 2014, 03:36 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Loving perfume on the Internet since 2000