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  1. #1
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    Default Selfridges delivered to the USA - custom fee?

    I am very tempted with few items from Selfridges webstie - has anyone in the USA ordered from them? If so, have to had to pay custom fees?
    Thanks in advance!

  2. #2

    Default Re: Selfridges delivered to the USA - custom fee?

    I have ordered once from Selfridges to the U.S. no customs fees, in fact I think they have a policy that they handle all the customs fees and mention it somewhere on their website. In my experience their overseas shipping was very good and I would order from them again.

    If you anticipate ordering more than once they also have a membership program where you can get free shipping and if I remember correctly you end up saving money on delivery to the U.S. if you order more than once.

  3. #3

    Default Re: Selfridges delivered to the USA - custom fee?

    ^^^ How do they get around UK prohibitions against fragrances shipped via aeroplane?
    Fate gives all of us three teachers, three friends, three enemies, and three great loves in our lives. But these twelve are always disguised, and we never know which one is which until we've loved them, left them, or fought them.

    Gregory David Roberts
    Currently wearing: Amarige by Givenchy

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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by Oriane View Post
    How do they get around UK prohibitions against fragrances shipped via aeroplane?
    They must have the necessary "hazardous item clearance". Harrods can also ship fragrance to the US now.
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  5. #5

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by Oriane View Post
    ^^^ How do they get around UK prohibitions against fragrances shipped via aeroplane?
    I'm not sure of the specifics, but I think they might need to get approval for each new fragrance in order to ship internationally. When I ordered Papyrus Oud, it at first showed no shipping available to the U.S. but after a few weeks, the option became available. Here is their page with more info. on shipping specifics:

    http://www.selfridges.com/US/en/feat...h-and-delivery

  6. #6
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    Default Re: Selfridges delivered to the USA - custom fee?

    Thank you all!
    Placed my order for the new Roja Dove women fragrance and paid $55 for one year free worldwide delivery.
    Selfridge's prices are much better than USA's, for example, new Gucci Alchemist's are $265 there ($330 + tax at Saks) so I think I will be ordering from them again soon.

    $1 international duty fee has been added to the order, hope this is it.

  7. #7
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    Default Re: Selfridges delivered to the USA - custom fee?

    Just ordered the new Etat Libre D'Orange Store Exclusive from them.
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  8. #8

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    I'm not sure of the specifics, but I think they might need to get approval for each new fragrance in order to ship internationally. When I ordered Papyrus Oud, it at first showed no shipping available to the U.S. but after a few weeks, the option became available. Here is their page with more info. on shipping specifics:

    http://www.selfridges.com/US/en/feat...h-and-delivery
    Thank you!
    Fate gives all of us three teachers, three friends, three enemies, and three great loves in our lives. But these twelve are always disguised, and we never know which one is which until we've loved them, left them, or fought them.

    Gregory David Roberts
    Currently wearing: Amarige by Givenchy

  9. #9
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    I'm not sure of the specifics, but I think they might need to get approval for each new fragrance in order to ship internationally. When I ordered Papyrus Oud, it at first showed no shipping available to the U.S. but after a few weeks, the option became available. Here is their page with more info. on shipping specifics:

    http://www.selfridges.com/US/en/feat...h-and-delivery
    Quote Originally Posted by akadem View Post
    Thank you all!
    Placed my order for the new Roja Dove women fragrance and paid $55 for one year free worldwide delivery.
    Selfridge's prices are much better than USA's, for example, new Gucci Alchemist's are $265 there ($330 + tax at Saks) so I think I will be ordering from them again soon.

    $1 international duty fee has been added to the order, hope this is it.
    Can either one of you please tell me which International delivery carrier Selfridges used to ship to you? Did they use Fedex, UPS, DHL, etc? I am supposed to receive a shipment on Thursday and my order says dispatched, but can't track it through their site under my account as the link gives no information. I couldn't find anything on their website that mentions which carrier they use to ship to the US. Thank you for any help
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
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  10. #10

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Can either one of you please tell me which International delivery carrier Selfridges used to ship to you? Did they use Fedex, UPS, DHL, etc? I am supposed to receive a shipment on Thursday and my order says dispatched, but can't track it through their site under my account as the link gives no information. I couldn't find anything on their website that mentions which carrier they use to ship to the US. Thank you for any help
    My order shipped via DHL. I was able to find a tracking number for it somewhere, if I recall correctly I found it somewhere on their website, in the section listing my account's order(s). I just now checked the emails I got from them and didn't see the number which matched my DHL tracking number (I still have the DHL web address bookmarked and checked my tracking number for reference).

    Another thing, and I could be mistaken about this, but when I found the "correct" tracking number it may not have referenced the shipping service, and I may have had to search for the number with a few different shipping services, that happened to me with an order recently, but I don't recall for certain if it was this one. I did manage to find the tracking info. somehow, though.

  11. #11

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    My order shipped via DHL. I was able to find a tracking number for it somewhere, if I recall correctly I found it somewhere on their website, in the section listing my account's order(s).
    Checked my order info. on the DHL Selfridges website to refresh my memory. There was (and still is) a "Track" button in the order details section, but I recall that this button didn't actually work, and when clicking on it the link was broken. Again not sure about this, but that (broken) link address may have contained the tracking number (there is no number in it now, but that may be because my order has been delivered) and I may have copied and pasted that number from the broken link into DHL's tracking service on their website (after trying the same number on a few different services unsuccessfully).

    EDIT: Correction
    Last edited by SmellYouLater; 15th January 2019 at 05:57 AM.

  12. #12
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    Checked my order info. on the DHL Selfridges website to refresh my memory. There was (and still is) a "Track" button in the order details section, but I recall that this button didn't actually work, and when clicking on it the link was broken. Again not sure about this, but that (broken) link address may have contained the tracking number (there is no number in it now, but that may be because my order has been delivered) and I may have copied and pasted that number from the broken link into DHL's tracking service on their website (after trying the same number on a few different services unsuccessfully).

    EDIT: Correction
    Thank you for that info. I sent an e-mail to customer service and got this reply:

    Thank you for contacting Selfridges.

    Firstly I would like to apologise for the delay in dispatching your order. We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand.

    The issue with your order specifically is that perfumery items travelling via air freight have to meet extremely strict guidelines and require a specialist courier to fulfil. Due to this it is unlikely that we will meet the estimated delivery date of the 17th January as stated in the order details page.

    We appreciate that this is frustrating however without following this procedure we would not be able to ship perfume internationally.

    Please raise this again with us in 72 hours and we will chase an update from our dangerous goods handlers on the status of your order.

    If you have further queries in the meantime please contact us.

    Kind regards,

    Daniel



    How long did it take for you to get a tracking number you could work with, and how long did it take to actually receive your fragrance(s)?
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  13. #13

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Thank you for that info. I sent an e-mail to customer service and got this reply:

    Thank you for contacting Selfridges.

    Firstly I would like to apologise for the delay in dispatching your order. We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand.

    The issue with your order specifically is that perfumery items travelling via air freight have to meet extremely strict guidelines and require a specialist courier to fulfil. Due to this it is unlikely that we will meet the estimated delivery date of the 17th January as stated in the order details page.

    We appreciate that this is frustrating however without following this procedure we would not be able to ship perfume internationally.

    Please raise this again with us in 72 hours and we will chase an update from our dangerous goods handlers on the status of your order.

    If you have further queries in the meantime please contact us.

    Kind regards,

    Daniel



    How long did it take for you to get a tracking number you could work with, and how long did it take to actually receive your fragrance(s)?
    I tracked down the shipping number on the Selfridges website after I received an email notification that my order had shipped. With my order, it cleared customs quite efficiently, and the DHL website offered good updates on it's customs status, and shipping status in general.
    If I recall correctly, it only took roughly 4 days for my fragrance to arrive, but this was also during the holiday season when delivery services sometimes are working "overtime". I think it even arrived a little earlier than expected.

  14. #14

    Default Re: Selfridges delivered to the USA - custom fee?

    Just checked my old DHL tracking info, from the time it shipped, it only took 2 days to make it to me in the U.S.!

  15. #15
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    I tracked down the shipping number on the Selfridges website after I received an email notification that my order had shipped. With my order, it cleared customs quite efficiently, and the DHL website offered good updates on it's customs status, and shipping status in general.
    If I recall correctly, it only took roughly 4 days for my fragrance to arrive, but this was also during the holiday season when delivery services sometimes are working "overtime". I think it even arrived a little earlier than expected.
    Quote Originally Posted by SmellYouLater View Post
    Just checked my old DHL tracking info, from the time it shipped, it only took 2 days to make it to me in the U.S.!
    Thank you for all this info. I received an e-mail also that the item shipped but unfortunately the "track button" under my orders gives no tracking number. I am aware of DHL's fast service as other companies abroad I deal with use them. I just wish I had a tracking number from Selfridges (my first order from them) that I could work with so that I would have a better idea when to look out for it. Once again, I appreciate your taking the time with this.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
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  16. #16

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Thank you for that info. I sent an e-mail to customer service and got this reply:

    Thank you for contacting Selfridges.

    The issue with your order specifically is that perfumery items travelling via air freight have to meet extremely strict guidelines and require a specialist courier to fulfil. Due to this it is unlikely that we will meet the estimated delivery date of the 17th January as stated in the order details page.

    We appreciate that this is frustrating however without following this procedure we would not be able to ship perfume internationally.

    Please raise this again with us in 72 hours and we will chase an update from our dangerous goods handlers on the status of your order.
    This sounds entirely familiar. I purchased a fragrance a couple of years ago from a seller in England. Seller shipped roughly twice per month. All customers's orders shipped together in one large box via a "dangerous goods" (as though they were handling nitroglycerin!) carrier to a U.S. agent. Once in the U.S., the agent shipped each order individually via ground. The first package from the U.K. arrived in the U.S. in only 2-3 days, but it took another 10 or so days for USPS to get my individual package to me. Once my package arrived in my city, there were additional problems with my post office that had nothing to do with the shipper. All in all, it was an experience I never want to have again thanks to USPS and not to the first carrier. Since you are in N.Y., hednic, your delivery should be proceed much more smoothly, though.
    Fate gives all of us three teachers, three friends, three enemies, and three great loves in our lives. But these twelve are always disguised, and we never know which one is which until we've loved them, left them, or fought them.

    Gregory David Roberts
    Currently wearing: Amarige by Givenchy

  17. #17
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Can either one of you please tell me which International delivery carrier Selfridges used to ship to you? Did they use Fedex, UPS, DHL, etc? I am supposed to receive a shipment on Thursday and my order says dispatched, but can't track it through their site under my account as the link gives no information. I couldn't find anything on their website that mentions which carrier they use to ship to the US. Thank you for any help
    I got the shipping confirmation email from Selfridges yesterday but no tracking number. Today I received text message from DHL with the tracking number, it is scheduled for delivery tomorrow, January the 16th. Hope that helps.

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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by akadem View Post
    I got the shipping confirmation email from Selfridges yesterday but no tracking number. Today I received text message from DHL with the tracking number, it is scheduled for delivery tomorrow, January the 16th. Hope that helps.
    Can you tell me if your DHL tracking number was 9 or 10 digits?
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  19. #19

    Default Re: Selfridges delivered to the USA - custom fee?

    I checked my old texts, and this was how I got the DHL tracking number as well, I received a text from DHL when my package shipped, containing the tracking number (which was 10 digits).

  20. #20
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Can you tell me if your DHL tracking number was 9 or 10 digits?
    10 digits

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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by SmellYouLater View Post
    I checked my old texts, and this was how I got the DHL tracking number as well, I received a text from DHL when my package shipped, containing the tracking number (which was 10 digits).
    Quote Originally Posted by akadem View Post
    10 digits
    Thank you both. I have solved the problem myself, but with no help from Selfridges. Allow me to explain. After I sent an e-mail to Selfridges customer service requesting the exact tracking number and the carrier so that I could track it myself, they sent me a tracking number for DHL with 9 digits. I plugged it into the DHL site and got invalid info. I e-mailed Selfridges back asking if they had missed a digit and I kept getting messages stating they were looking into it. I even played with the number they sent me adding an extra digit in each place trying to get a valid DHL response - nothing. Totally frustrated, I called DHL and explained the situation. They told me that DHL Express numbers cannot be 9 digits, only 10, so they asked me for my zip code, my full name, my address and the origin of the package and they were able to find the tracking number which was nothing like the number that Selfidges gave me. I put the correct number given by DHL in the the DHL tracking site and my name came up with tracking info. It's scheduled to be delivered tomorrow! Not a good first experience with Selfridges, but at least the tracking problem has been solved.
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  22. #22

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Thank you both. I have solved the problem myself, but with no help from Selfridges. Allow me to explain. After I sent an e-mail to Selfridges customer service requesting the exact tracking number and the carrier so that I could track it myself, they sent me a tracking number for DHL with 9 digits. I plugged it into the DHL site and got invalid info. I e-mailed Selfridges back asking if they had missed a digit and I kept getting messages stating they were looking into it. I even played with the number they sent me adding an extra digit in each place trying to get a valid DHL response - nothing. Totally frustrated, I called DHL and explained the situation. They told me that DHL Express numbers cannot be 9 digits, only 10, so they asked me for my zip code, my full name, my address and the origin of the package and they were able to find the tracking number which was nothing like the number that Selfidges gave me. I put the correct number given by DHL in the the DHL tracking site and my name came up with tracking info. It's scheduled to be delivered tomorrow! Not a good first experience with Selfridges, but at least the tracking problem has been solved.
    Sorry to hear you had this much aggravation over a tracking number, hednic. I have been there myself with a seller in Canada. I had two bad experiences with him, and I will never buy from him again. Glad to hear your perfume will arrive tomorrow, though!
    Fate gives all of us three teachers, three friends, three enemies, and three great loves in our lives. But these twelve are always disguised, and we never know which one is which until we've loved them, left them, or fought them.

    Gregory David Roberts
    Currently wearing: Amarige by Givenchy

  23. #23

    Default Re: Selfridges delivered to the USA - custom fee?

    Glad you finally were able to "track" down your tracking number hope you enjoy the new ELDO!

  24. #24
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by Oriane View Post
    Sorry to hear you had this much aggravation over a tracking number, hednic. I have been there myself with a seller in Canada. I had two bad experiences with him, and I will never buy from him again. Glad to hear your perfume will arrive tomorrow, though!
    Quote Originally Posted by SmellYouLater View Post
    Glad you finally were able to "track" down your tracking number hope you enjoy the new ELDO!
    Thank you.
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    Default Re: Selfridges delivered to the USA - custom fee?

    hednic,
    Has your package arrived?
    Mine was supposed to be delivered yesterday, based on DHL tracking it is currently on the way from Germany to Cincinnati. Go figure.

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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by akadem View Post
    hednic,
    Has your package arrived?
    Mine was supposed to be delivered yesterday, based on DHL tracking it is currently on the way from Germany to Cincinnati. Go figure.
    I didn't get mine either. Mine went from Birmingham to London to East Midlands, to Leipzig to Cincinnati. Mine has finally cleared customs in Cincinnati and will supposedly be delivered tomorrow. It's still in Cincinnati. I imagine that the tracking will show a departure to the final destination in the early AM hours. So much for the DHL estimated one-day delivery with DHL from England! Have no idea why mine had to travel hundreds of miles East in the wrong direction before going West! Tomorrow will be the third day so I am hoping I'll get it tomorrow. When I order from First in Fragrance in Germany or Parfumaria in The Netherlands, I get it from DHL in 2-3 days. I thought it would be quicker from England, but apparently not.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
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  27. #27
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    Default Re: Selfridges delivered to the USA - custom fee?

    Received my package from Selfridges today finally and am happy. Three days transit.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
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  28. #28

    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by hednic View Post
    Received my package from Selfridges today finally and am happy. Three days transit.
    Fantastic! Just think, it only took three days from the UK, but it takes Fragrancenet at least seven days and often ten to get a package half way across the country! Enjoy your perfume, hednic.
    Fate gives all of us three teachers, three friends, three enemies, and three great loves in our lives. But these twelve are always disguised, and we never know which one is which until we've loved them, left them, or fought them.

    Gregory David Roberts
    Currently wearing: Amarige by Givenchy

  29. #29
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    Default Re: Selfridges delivered to the USA - custom fee?

    Quote Originally Posted by Oriane View Post
    Fantastic! Just think, it only took three days from the UK, but it takes Fragrancenet at least seven days and often ten to get a package half way across the country! Enjoy your perfume, hednic.
    Thank you.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

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    Default Re: Selfridges delivered to the USA - custom fee?

    Received my package as well, very happy with the purchase.

    Since I have subscribed to one-year delivery, next time I need a mascara I can just order it from Selfridges with DHL delivery instead of driving a mile to Nordstrom




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