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  1. #1

    Thumbs down DecantShop scammed me

    So I ordered samples of 11 fragrances and they pretty much only sent me 2 of the fragrances I ordered, the other 9 were just random fragrances. I emailed them 2 days ago and no response. This happened to anyone else?

    Edit-
    Update: They finally responded to my email. They noticed their mistake and are going to send me the correct stuff.
    Last edited by CologneProdigy; 9th September 2019 at 06:09 PM.

  2. #2
    hednic's Avatar
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    Default Re: DecantShop scammed me

    That's not good at all.
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  3. #3

    Default Re: DecantShop scammed me

    I can't get into their website for several days, but they still send me on-sale emails. So sad, I used to buy many decants from them.

  4. #4
    Dependent Mr. Prince's Avatar
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    Default Re: DecantShop scammed me

    I have never had this experience. Very unfortunate.

  5. #5
    Dependent RedRaider430's Avatar
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    Default Re: DecantShop scammed me

    DecantShop has always been great for me...although a little slow sometimes.

    I would imagine there's more to the story. What you say sounds highly unlikely and hard to believe.

    If it happened, it certainly wasn't on purpose. Sounds like something went wrong. I would expect that they would make it right.
    Basenotes sales: Tiffany for Men Concen, de Bachmakov, Atelier Vetiver Fatal, Tiffany for Men mini, 17 Cuba Paris frags, L'Essence de Cerruti, Reyane Insurrection, numerous popular SAMPLES! http://www.basenotes.net/threads/419...ples-amp-More!

    Crystal Flacon sales: Prelude to Love, Noir de Noir, SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=626

  6. #6
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    Default Re: DecantShop scammed me

    DecantShop's website has been down for two days now. I wonder what's up with that.
    Currently wearing: Oud Malaki by Chopard

  7. #7
    Dependent RedRaider430's Avatar
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    Default Re: DecantShop scammed me

    Quote Originally Posted by AlphaFrank75 View Post
    DecantShop's website has been down for two days now. I wonder what's up with that.
    It's working now. Shows they have a 30% off Labor Day sale.
    Basenotes sales: Tiffany for Men Concen, de Bachmakov, Atelier Vetiver Fatal, Tiffany for Men mini, 17 Cuba Paris frags, L'Essence de Cerruti, Reyane Insurrection, numerous popular SAMPLES! http://www.basenotes.net/threads/419...ples-amp-More!

    Crystal Flacon sales: Prelude to Love, Noir de Noir, SAMPLES! http://flacon.ambaric.net/viewtopic.php?t=626

  8. #8
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    Default Re: DecantShop scammed me

    It's always worked for me.

    Businesses like them thrive on being legit, so they'll fix it - I can't imagine they wouldn't.

    They've shipped my stuff next day when I've ordered.

  9. #9

    Default Re: DecantShop scammed me

    I still haven't gotten a reply. My guess is that they mixed up my order with someone elses. I understand if it was like 1 fragrance off, but 9 is fishy.

  10. #10
    Dependent Mr. Prince's Avatar
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    Default Re: DecantShop scammed me

    Quote Originally Posted by CologneProdigy View Post
    I still haven't gotten a reply. My guess is that they mixed up my order with someone elses. I understand if it was like 1 fragrance off, but 9 is fishy.
    Very strange. I wonder why they wouldn't reply as a reputable business. Hoping it all works out for you.

  11. #11

    Default Re: DecantShop scammed me

    Update: They finally replied too my email yesterday. They acknowledged that they made a mistake and their going to send me the correct stuff now

  12. #12
    Dependent Mr. Prince's Avatar
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    Default Re: DecantShop scammed me

    Quote Originally Posted by CologneProdigy View Post
    Update: They finally replied too my email yesterday. They acknowledged that they made a mistake and their going to send me the correct stuff now
    Glad to hear that this got resolved.

  13. #13
    hednic's Avatar
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    Default Re: DecantShop scammed me

    Quote Originally Posted by CologneProdigy View Post
    Update: They finally replied too my email yesterday. They acknowledged that they made a mistake and their going to send me the correct stuff now
    Good to hear!
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  14. #14

    Default Re: DecantShop scammed me

    Quote Originally Posted by CologneProdigy View Post
    Update: They finally replied too my email yesterday. They acknowledged that they made a mistake and their going to send me the correct stuff now
    Your order was indeed mixed up with someone else's order. We shipped out the correct order to you and to the other customer as well. I sincerely apologize.
    Adriana
    DÉCANTShop

  15. #15

    Default Re: DecantShop scammed me

    Quote Originally Posted by gdarius View Post
    I can't get into their website for several days, but they still send me on-sale emails. So sad, I used to buy many decants from them.
    Yes we had some issues with our current site but the issue is fixed for now. We are also working on a new website with fresh and more modern look which will be easier to navigate and order from. The new website should be up within a couple weeks. I apologize about the inconvenience.
    Adriana
    DÉCANTShop




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