Code of Conduct
Results 1 to 8 of 8
o
  1. #1
    Basenotes Institution pluran's Avatar
    Join Date
    Mar 2006
    Location
    Carmel, CA
    Posts
    10,154

    Default Fumerie Parfumerie in Portland

    I've sent these people a few messages over the last year. I never got a reply. Luckyscent replies and interacts to everything I send.

    I have a problem with a company that doesn't seem to understand customer service. I was close to there other day and told my friend to keep driving.

  2. #2
    Moderator

    cazaubon's Avatar
    Join Date
    Jan 1970
    Location
    Montréal and San Diego
    Posts
    6,046

    Default Re: Fumerie Parfumerie in Portland

    Interesting, I’ve had prompt replies every time I’ve contacted them.

  3. #3

    Default Re: Fumerie Parfumerie in Portland

    Quote Originally Posted by cazaubon View Post
    Interesting, I’ve had prompt replies every time I’ve contacted them.
    I've had nothing but good experiences every time I've interacted with them so I'm very surprised at this thread.

  4. #4
    Super Member ctboom's Avatar
    Join Date
    Jan 2016
    Location
    NYC & NJ
    Posts
    447

    Default Re: Fumerie Parfumerie in Portland

    Great email service in my experience and in store staff was very friendly.

  5. #5

    Default Re: Fumerie Parfumerie in Portland

    Same here. I’ve always found Tracy’s customer service (and Andre’s when he was there), to be superb. I’ve posted about my experiences there in another thread, where I used Fumerie as an example of exemplary service and why I will continue to shop at independents.

    Never had any delays in response from them, they’re usually quick and helpful.

    Sorry to hear this was not your experience. It’s curious that you didn’t receive a reply to any of your messages, though? Perhaps there’s a reason the messages, or replies, aren’t getting through?
    Chypreish”:
    /ˈSHēpRAiSH/
    adjective
    (of a person or expression) to be desirous of an abundance of chypre.
    "Today, she was feeling chypreish”

  6. #6
    Super Member morning light's Avatar
    Join Date
    Dec 2018
    Location
    California
    Posts
    202

    Default Re: Fumerie Parfumerie in Portland

    Quote Originally Posted by pluran View Post
    I've sent these people a few messages over the last year. I never got a reply. Luckyscent replies and interacts to everything I send.

    I have a problem with a company that doesn't seem to understand customer service. I was close to there other day and told my friend to keep driving.
    lol just go inside jesus
    (^‿^)

  7. #7
    Super Member
    Chetopa's Avatar
    Join Date
    Apr 2016
    Location
    Portland, Oregon
    Posts
    376

    Default Re: Fumerie Parfumerie in Portland

    Nothing but love for this place. Full disclosure, I live a few blocks away and both Tracy and Andre (before he moved on) have been a big part of my journey as they opened the shop about the time my fragrance obsession was really taking root. They have always been patient, warm, educational and well versed. Tracy has brought in all sorts of world class perfumers and had various events I've attended that I'm absolutely grateful for and really, kind of amazed they were free. If you had a bad experience I would say that was an outlier, a bad or busy day or just a misunderstanding. They have always been, with myself and everyone I see in there, extremely courteous and welcoming.
    Currently wearing: Knize Ten by Knize

  8. #8

    Default Re: Fumerie Parfumerie in Portland

    Quote Originally Posted by ctboom View Post
    Great email service in my experience and in store staff was very friendly.
    Agree with you. My favorite email service too.




Similar Threads

  1. Portland, OR
    By dewey eyed in forum USA
    Replies: 43
    Last Post: 12th July 2019, 04:59 AM
  2. Come and meet Andy Tauer at Portland's Fumerie tomorrow night (Nov 17)
    By Basenotes Robot in forum Article Comments
    Replies: 5
    Last Post: 21st November 2016, 09:24 PM
  3. New perfumery opens in Portland : Fumerie
    By Basenotes Robot in forum Article Comments
    Replies: 3
    Last Post: 23rd June 2016, 04:28 PM
  4. OLO Portland: any knowledge of their perfumes?
    By michailG in forum General Fragrance Discussion
    Replies: 20
    Last Post: 30th April 2014, 07:51 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  



Loving perfume on the Internet since 2000