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  1. #1

    Default What is your least favorite part about buying a perfume?

    Hello, I am working on a research paper on customer behavior for perfume buying.


    I want to hear your thoughts about your most least favorite part about the perfume-buying process? (Lack of customer service, long lines, too many people, too many perfumes?) Please let me know your thoughts and the thoughts of your friends and family. Feel free to go into details. The longer the response, the better! Thank yoU!

  2. #2
    hednic's Avatar
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    Default Re: What is your least favorite part about buying a perfume?

    The waiting time to receive it.
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  3. #3
    Basenotes Junkie 24 Faubourg's Avatar
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    Default Re: What is your least favorite part about buying a perfume?

    The price. It’s an expensive hobby after a while.

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    Default Re: What is your least favorite part about buying a perfume?

    If you go out shopping and try a lot of things in one day, you either get a headache eventually or you go nose blind. Or both.
    My only regrets in life are the people I haven't stood up for,
    and the perfumes I've thrown away.

  5. #5
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    Default Re: What is your least favorite part about buying a perfume?

    I live in a perfume desert. The only things on offer for me to try locally are all celebrity perfumes and whatever JC Pennys or the Perfume outlet at the outlet malls has. I have to buy samples to test out higher end and niche perfumes. I miss the days of being able to walk into a Nordstroms, Saks, John Lewis, Harrods, Selfridges, etc... and sample at the counter and have a discussion with the sales associate.

    For the record the closest store that offers the items I'd like to try is over 3 hours away.
    Something something....something....

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    Default Re: What is your least favorite part about buying a perfume?

    Price and waiting time for delivery. All the stuff I want has to be ordered online.

  7. #7
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    Default Re: What is your least favorite part about buying a perfume?

    The letdown. I get all excited about a perfume, buy it, then lose interest after a few wears. It’s like, what perfume shall I ruin next? Recent purchases have been an exception: Oud Ispahan, Cuir Impertinent, Mon Guerlain, and Heritage went into heavy rotation after purchase. But dozens before became neglected quickly.
    Hey, let's be careful out there. - Sgt. Esterhaus, Hill Street Blues

  8. #8
    Missing Oakmoss

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    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by hednic View Post
    The waiting time to receive it.
    ^ ^
    This. Because, like Kitty2Shoes, I live in a perfume desert and anything that isn't at TJMaxx has to come by mail.

  9. #9

    Default Re: What is your least favorite part about buying a perfume?

    I have no least favourite part of perfume buying.
    ​"It was foolish of her not to have bought a larger bottle."

    Dorothy Eden, The Time of the Dragon

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    Default Re: What is your least favorite part about buying a perfume?

    Premium prices and/or delivery time.
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    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by FiveoaksBouquet View Post
    I have no least favourite part of perfume buying.
    Yep!
    Scarcity is an illusion. Unlearn it.

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    Default Re: What is your least favorite part about buying a perfume?

    The expense.
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    Default Re: What is your least favorite part about buying a perfume?

    The spending part. Everything else is a joy - the testing, the searching, the wanting, the deciding, the going and getting it, the first wears, the growing feeling that you want to have this scent with you always.

    I do see Trilby Lark's point about the letdown too - there were several buys where I was excited about the scent, but later it turned out I don't enjoy the scent that much after more wears, and this is always sad. Trying to not impulse buy is a good medicine for that though.

  14. #14

    Default Re: What is your least favorite part about buying a perfume?

    The waiting time (I order most things online), and the fact that some scents are so difficult to find a (decently priced) sample or decant of also bugs me.

  15. #15

    Default Re: What is your least favorite part about buying a perfume?

    I buy from stores and I get a free rein to sample normally

    But I don't at Selfridges or Harrods -- the SA's like to control things there. I wouldn't mind so much if they could offer any decent advice or information

  16. #16

    Default Re: What is your least favorite part about buying a perfume?

    Cost. And I guess the general snootiness involved when it comes to luxury goods, though I guess it works
    https://www.marketplace.org/2014/05/...-luxury-goods/

    Customers are more likely to buy luxury goods from rude, snooty, or aloof salespeople.

    When it comes to high-end goods, we want what we can’t have, and a salesperson with a bad attitude only adds to the air of exclusivity.

  17. #17
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    Default Re: What is your least favorite part about buying a perfume?

    Sales assistants. I want to sample things in person and wear several times in different environments before investing in a full bottle, and I do not like being bothered when shopping. I've had SAs lie to my face about the availability of samples for a new perfume (as if By Kilian didn't give Saks Fifth Avenue testers of its newest fragrance, and as if you couldn't make me up a tester if you wanted to. The next day, another SA pre-emptively made me up a tester without my even asking. Made it very easy for me to decide never to purchase By Kilian in person). I've also had SAs leap upon me and spray 5 fragrances on 5 cards in as many minutes -- never letting a perfume develop at all before hurrying on to the next one. One SA tried very hard to sell me a luxury fragrance based largely on its extravagant packaging (!).

    On the other end of the spectrum, there's one Serge Lutens SA at my local Saks that is so good that I've bought bottles from her at full price despite steep discounts online. She was patient, let me try several fragrances, and proactively made up a generous sample for me so I could live with the scent for several days before making a decision. She also clearly loved the product and was happy to talk about why. Made the whole experience really enjoyable -- as it should be.
    Currently wearing: Fate Woman by Amouage

  18. #18

    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by Rüssel View Post
    Cost. And I guess the general snootiness involved when it comes to luxury goods, though I guess it works
    https://www.marketplace.org/2014/05/...-luxury-goods/
    Not sure whose quote that is but I feel the opposite. If I am treated shabbily by snooty salespeople I tend to
    move elsewhere.
    A woman without perfume is like a flower without a scent.

  19. #19
    Dependent oudaddict's Avatar
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    Default Re: What is your least favorite part about buying a perfume?

    1. Parting with hard-earned cash.
    2. Not enough opportunity and time to sample everything.
    3. The shocking levels of ignorance amongst sales assistants.
    Currently wearing: Kintsugi by Masque

  20. #20

    Default Re: What is your least favorite part about buying a perfume?

    Thanks everyone for your response! Your response has been very helpful. I'd love to keep the discussion going.

    Have you tried bespoke perfumes? What do you like about it? What don't you like about it?

  21. #21

    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by boperfume View Post
    Hello, I am working on a research paper on customer behavior for perfume buying.


    I want to hear your thoughts about your most least favorite part about the perfume-buying process? (Lack of customer service, long lines, too many people, too many perfumes?) Please let me know your thoughts and the thoughts of your friends and family. Feel free to go into details. The longer the response, the better! Thank yoU!
    Can you elaborate a bit on the study you are doing? What is the purpose?
    ​"It was foolish of her not to have bought a larger bottle."

    Dorothy Eden, The Time of the Dragon

  22. #22
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    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by yellowtone View Post
    The waiting time (I order most things online), and the fact that some scents are so difficult to find a (decently priced) sample or decant of also bugs me.
    My feelings exactly.

  23. #23
    Wearing Perfume Right Now
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    Default Re: What is your least favorite part about buying a perfume?

    The soul-crushing buyer's remorse.

  24. #24

    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by kewart View Post
    Not sure whose quote that is but I feel the opposite. If I am treated shabbily by snooty salespeople I tend to
    move elsewhere.
    The article is full of caveats. The argument seems to be that it's a short term effect that only applies to first-time, aspirational shoppers, and then it backfires. Which makes sense.

    “…it only really works if you aspire to the brand. So, if it’s something that you want and you don’t have. For the consumers that are regular luxury shoppers, this effect doesn’t happen,”

    “In the moment, you react and take the challenge and say I’m going to buy that product. But after you get home [and] you’ve been thinking about the experience … it actually turns out that you dislike the brand and the experience much more than the average person."


    Anyhow, for me, it has to be the actual exchange of funds, especially when the item in question seems overpriced, but I already love it and there are no alternative sources.
    "It's not what you look like when you're doing what you're doing; it's what you're doing when you're doing what you look like you're doing."

  25. #25

    Default Re: What is your least favorite part about buying a perfume?

    Overbearing salespeople who don't know jack about the products. But mostly the selection where I live (recent releases and mainstream designer scents almost exclusively, very few to no classics or niche).

  26. #26

    Default Re: What is your least favorite part about buying a perfume?

    Spending money


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  27. #27
    Dependent Monsieur Montana's Avatar
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    Default Re: What is your least favorite part about buying a perfume?

    Paying for it

  28. #28

    Default Re: What is your least favorite part about buying a perfume?

    Quote Originally Posted by kewart View Post
    Not sure whose quote that is but I feel the opposite. If I am treated shabbily by snooty salespeople I tend to
    move elsewhere.
    Maybe you're more sensitive than aspirational, or simply sane and sensible, not needing some brand to increase your self-worth It works for some and won't for others.

    In response to consumers' complaints that they feel rejected in and thus avoid luxury stores, retailers have encouraged sales personnel to be more friendly. However, prior research on social rejection supports the idea that rejection encourages people to elevate their perceptions of their rejecters and strengthens their predilection to affiliate with them. Four studies examine the circumstances in which consumers increase their regard and willingness to pay after brand rejection. In a retail context, the data reveal that after threat, consumers have more positive attitudes and higher willingness to pay when (1) the rejection comes from an aspirational (vs. nonaspirational) brand, (2) the consumer relates the brand to his/her ideal self-concept, (3) s/he is unable to self-affirm before rejection, (4) the salesperson delivering the threat reflects the brand, and (5) the threat occurred recently. The substantive implications of these findings for retailers are discussed, and opportunities for future research are identified.
    https://www.researchgate.net/publica..._for_the_Brand

    It's basically just, oh, we've got the good stuff but it's only for people who are worthy, otherwise you can't have it.

    Omg, it want it so badly! Must have it!

    Then at home they realise that they've paid a small fortune for a bit of royal pinapple.

  29. #29
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    Default Re: What is your least favorite part about buying a perfume?

    ~Looking for a beloved but discontinued fragrance that used to cost $40 (for example) and now runs for $300 on eBay
    ~Trying to prioritize which fragrance(s) to buy. I give myself a rough monthly budget for fragrances and sometimes I get paralyzed trying to figure out which one(s) to purchase. Should I get two SLs at a deep discount on FragranceNet or one Profumum beauty from Luckyscent? Still, I'm always grateful that I can afford anything!
    ~SAs who are pushy though most will back off when I explain that I really need to wear something for a while before deciding.

    SAs who are ignorant don't bother me (unless pushy). I blame their training, or lack of it.
    “The unnatural and the strange have a perfume of their own”
    ― Fernando Pessoa

  30. #30
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    Default Re: What is your least favorite part about buying a perfume?

    Buying identical looking bottles only to find the contents been reformulated for the worse. It’s a deplorable practice - very deceptive and borderline criminal IMO.
    <div class="bnsotd"><b>Currently wearing:</b> <a href="ID26120129.html"><img src="http://www.basenotes.net/photos/products/33/26120129-3042.jpg"> Armani Eau pour Homme by Giorgio Armani</a></div>




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