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  1. #1

    Default Is DecantShop Still a Legitimate Website?

    Is this website still actually running? Has anyone ordered recently and had it fulfilled?
    I placed an order two weeks ago and haven't heard from them since....I'm starting to get concerned. I've tried emailing with no response, it seems dead.

  2. #2

    Default Re: Is DecantShop Still a Legitimate Website?

    Did you get your order? I too have an order with them for over a month now. Still no response from them.
    Currently wearing: Grey Vetiver by Tom Ford

  3. #3

    Default Re: Is DecantShop Still a Legitimate Website?

    They have a negative rep around here. I was also about to order from them, but steered away.

    I would just call your bank and get your money back. I dont think they are scammers, but they are extremely slow and unresponsive from what I gather
    Selling decants in US, Tom Ford, Creed, Bortnikoff, MFK, and more!

    http://www.basenotes.net/threads/478...-Lush-and-more

  4. #4

    Default Re: Is DecantShop Still a Legitimate Website?

    I placed an order with DecantShop 17 days ago and their website still says "processing" with no indication the order has been filled or shipped. I've tried to contact them multiple times with no response. Yet I'm still receiving their promotional emails.

    I've ordered from DecantShop many times over the past few years with no issues, but this is totally out of the ordinary for them. I'm done with DecantShop—time to open a PayPal dispute and get my money back.

  5. #5
    hednic's Avatar
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    Default Re: Is DecantShop Still a Legitimate Website?

    Quote Originally Posted by Leonardo3 View Post
    I'm done with DecantShop—time to open a PayPal dispute and get my money back.
    Wise decision
    Remember that while it is perfectly acceptable to criticize the content of a post - criticizing the poster is not.
    Mean spirited, nasty, snide, sarcastic, hateful, and rude individuals on Basenotes don't warrant or deserve my or other Basenoters' acknowledgement or respect.

  6. #6

    Default Re: Is DecantShop Still a Legitimate Website?

    I think I'm in the same boat. Placed an order 14 days ago and have not heard anything more from them. I've left an online-chat, and two separate e-mail messages with no reply. A shame.

  7. #7

    Default Re: Is DecantShop Still a Legitimate Website?

    Never used them, but many bad reviews in terms of waiting time...
    It is my hypothesis that they might restock as needed, accordingly to the orders, in order to avoid the need of a too heavy initial cash investment.
    As a result, they probably also need to wait to receive their new bottles, before being able to decant and fullfill various orders.

    Even if it might be an explanation, that would be for sure no excuse for this business model, and even less for the poor communication.

  8. #8
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    Default Re: Is DecantShop Still a Legitimate Website?

    In my experience: they are legit, but slow.

    I have been satisfied with the products I have ordered from DecantShop and have not had any problems. On that note, it has taken about a month to receive my orders. I have not attempted to email or call the company, so I cannot attest to their response time/ customer service. So, my only complaint is the wait time... which is enough for me to take my money elsewhere in the future.

  9. #9

    Default Re: Is DecantShop Still a Legitimate Website?

    Update:

    DecantShop finally shipped my order, exactly one month after I placed it. I had to file a claim through PayPal to even get their attention. DecantShop ignored my emails but quickly created a shipping label in response to PayPal contacting them. It still took them over a week and a half to fill the order after creating the shipping label. There are definitely better places to buy perfume samples.

  10. #10
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    Default Re: Is DecantShop Still a Legitimate Website?

    Quote Originally Posted by Leonardo3 View Post
    Update:

    DecantShop finally shipped my order, exactly one month after I placed it. I had to file a claim through PayPal to even get their attention. DecantShop ignored my emails but quickly created a shipping label in response to PayPal contacting them. It still took them over a week and a half to fill the order after creating the shipping label. There are definitely better places to buy perfume samples.
    Wow. I guess they just needed the proper motivation. At least you are getting your decants.

  11. #11
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    Default Re: Is DecantShop Still a Legitimate Website?

    Let’s find out. I put in an order during Cyber Monday. I will update in 30 days or when I receive the order, whichever comes first.
    Currently wearing: Oud Cologne by Bortnikoff

  12. #12
    Super Member Jay-Lux'eau's Avatar
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    Default Re: Is DecantShop Still a Legitimate Website?

    It's funny that all the badmouthers have < 10 posts.

    Never had a problem with Decantshop. They always deliver. Takes them 2 to 3 weeks to Europe, which is acceptable.
    ----- Selling what's left of my clearout as a discovery set for 40€, 28 scents. (updated 20 Jan 2021) -----

  13. #13

    Default Re: Is DecantShop Still a Legitimate Website?

    I don't think the number of posts has anything to do with the people's experiences.

    The only way I got a response out of anyone was to file a Paypal dispute. Even then, I received nothing from the Decantshop in terms of answering any message, just a shipping notice. The stated 1-2 weeks delivery to Canada is currently sitting at 31 days and no delivery.

    I can forgive slow transit, that's not the end of the world. I just expect some better communications from any business. I think a lot of people would be more forgiving if they were given a proper response and expectation.

  14. #14
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    Default Re: Is DecantShop Still a Legitimate Website?

    Some of the smaller fragrance related companies may actually be down to one or two people. Decant Shop may in fact have one person doing the decanting, shipping and customer service.

  15. #15
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    Default Re: Is DecantShop Still a Legitimate Website?

    Quote Originally Posted by scenting prey View Post
    Let’s find out. I put in an order during Cyber Monday. I will update in 30 days or when I receive the order, whichever comes first.
    33 days since placing an order. Nothing yet.
    All the perfumes of Arabia will not sweeten this little hand.
    Currently wearing: Oud Cologne by Bortnikoff

  16. #16
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    Default Re: Is DecantShop Still a Legitimate Website?

    only the style of the website design is a red flag for me

  17. #17

    Default Re: Is DecantShop Still a Legitimate Website?

    I used to order from them a lot and never had any issues. This was about 5+ years ago. I just ordered on Memorial Day since they had a sale and it's still listed as processing. I should've read this thread first. I thought 10 days was a long time, but apparently I have a much longer wait seeing some of the other experiences on here.

  18. #18
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    Default Re: Is DecantShop Still a Legitimate Website?

    For US residents: know the FTC’s 30-day Rule. There is a plain english guide for businesses and consumers.
    All the perfumes of Arabia will not sweeten this little hand.
    Currently wearing: Oud Cologne by Bortnikoff




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